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September 2024 by Brad Robison
They came and towed my mom’s camper because it was called in as abandoned. Wouldn’t release it back by showing a bill of sale (just bought it not even 12 hours before it was towed). With the amount that they are charging to get it back is way more than what the camper is worth. Now they won’t even let her retrieve a few belongings that was on the camper. This place is a joke!!
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September 2024 by Kodie Dansby
Horrible service, have no idea how to run a business.
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August 2024 by Nicole S-M
We purchased a vehicle due to me being trimester 3 w Hyperemesis Gravidarum and GD w ongoing nausea in intense summer heat driving 45 minutes to and from work for 12 hours shifts in a very old truck w no working ac. We made sure we had a good warranty on our new SUV so new baby wouldn't have to endure the heat. After couple month w the new SUV ironically the AC quit working. We immediately acted on the warrantee which covered all ac parts and labor. Our dealership works w Swift motors and told us to take it there. They diagnosed it as a faulty rear a/c line leak and they would order the part. After waiting a month I contacted to figure out what was going on and they stated it was on the way. After 2 months of waiting and multiple contacts for updates I was told it was backordered earlier but was on its way and in Chicago on its way there. After 3 months and the part that was supposedly in Chicago got lost and we're told there is nothing they could do if they can't get their hands on the parts. So we gave up on them and contacted Hyundai in Lansing and found out they actually had the part in stock and would fix it for whatever Swift quoted and honor what the warranty company was going to pay. I contacted the warranty company informed them of the issues with Swift motors and what Hyundai had said but they asked me to contact Swift and work with them since everything has been processed through them. I contacted Swift informed them and they were surprised but said bring car up and they will have the part next day. Well, all of a sudden every excuse came up...they couldn't get the vehicle in, it was misdiagnosed, etc . Etc. Mind you we have to work w our dealership and the warranty company to make any changes etc. My husband repeatedly called, took the car in several times, and no matter what they couldn't fix it. Then they suddenly couldn't get it scheduled in and the warranty company didn't want to approve for Hyundai to fix it after all this mess and time. We were still well under miles almost a year later and this dealership still refused to fix was aware warranty miles/time would run out and literally refused to fix it. Our dealership where we got the vehicle couldn't get them to act on it either. So after a long battle w HG, a new infant to care for, and the now added stress of 2 of my children riding in a hot car for yet another summer, we tried to fight this another year since promise to fix was under original miles and warranty to no avail. Then my child turned 2 w feeding issues. Long story short she ended up w a GT and enteral feedings. So we need to be careful of what makes her nauseous like tube feeding around times in the heat. She is ordered 5 of these feedings a day, so how do we manage this? Meanwhile, Swift has been aware of the reason for this vehicle, warranty terms, and the undue physical, emotional, and mental, and financial stress put on my family. Yet, we haven't received so much as an apology.
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August 2024 by Erin
If I could give -100 stars, I would. I have a warranty on my vehicle that requires I take it to specific repair shops. I called day off to see if they were able to look at my car. He did say they were busy but to bring it in and they would take a look at it. 3 days later, they finally took a look at it. Catalytic converter, exhaust manifold and O2 sensors. Thankfully my warranty covered a large portion but I was still out about $500 and unable to work for almost a week. I pick my car up and ask how it’s running. He basically tells me they don’t drive them just check codes, replace parts and clear codes. I was floored. What kind of repair shop doesn’t drive the car??? Left and got a quarter mile down the road and my car was stalling just as it did when I dropped it off. VERY UNHAPPY AND WILL NEVER GO BACK
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August 2024 by Bekim Ademi
Absolute joke. Called prior to bringing my vehicle there to get an estimated time and price of how long it should take, got there at 8am when they open on Friday and they said my car should be finished around noon. 6pm is when they close and I had only one update at 5pm that “it’s halfway through”, so I called at 6pm for an update and now they’re are saying Monday morning bc they’re closed for the weekend so I’ll probably get charged extra for having it there. I already had the parts order all they had to do is replace it. This is my second time going there and them taking extremely long. I talk to who I believe is the owner, he seemed nice when I met him, but the older man at the counter is super rude. Would not recommend.
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July 2024 by Meg
Absolutely horrible experience! I purchased a part that ended up being faulty. My car had to return and sit here for days snd because of that I had to spend $600 in rental fees which they refuse to cover. The older man at the desk is horribly rude!
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June 2024 by Nelson Guedez
Excellent attention
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April 2024 by Latasha Carter
The older gentleman is extremely rude. Definitely needs a lesson in respect for towards his customers. Younger gentleman is very kind and very professional. But got the job done. I would never go to a place with a lack of respect regardless of how well or fast the service is. Ever again. People like him makes me wish I never moved here.
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February 2024 by Jay Will
If I could give -5 I would. These dudes aren’t considerate of your time, constantly having to check on my vehicle for minor issues. I could go on and on but just don’t go.
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January 2024 by John Grams
Fair prices great customer service everything from repairs to used vehicles and used tires
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November 2023 by Jimmy Thompson
They took great care of my Traverse
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October 2023 by Set B
Fast convenient service.
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September 2023 by Greg Haviland
I'd give this place a below zero rating if I could. Worst service and repairs in history. They couldn't care less if they get it right - and if you confront them, they'll put the blame on you for their shoddy repairs. They don't deserve to stay in business.That being said, they do have a few mechanics who care about their customers and go the extra mile. Their talents are wasted in this slipshod place.Service: Air conditioning
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July 2023 by Shelle Mazuk
I needed some newer (used) tires for my car. The tires I got from them look practically brand new and two for only $60 out the door!They got me right in and were done in less than an hour too. I will define back for future work on my car.
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July 2023 by Joyce Jolley
I called last week because my extended warranty company recommended them. They told me to come in today Monday morning and when I show up the guy behind the desk says we can’t even look at your car today I said can I make an appointment for when you can (after explaining I was told to come today) he says no we don’t make appointments. I could leave my car and they could get to it in the next two weeks….the worst customer service and business plan I have ever saw. How do you do business without appointments? I would never recommend this place or do business here ever again! Thanks for nothing Swift motors! Called another place and they can get me a quote and a time frame by end of day….that’s how you do business!!! The question below asks if I used this service, they wouldn’t let me lol, but what a blessing they didn’t!!!
