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March 2023 by Jeffrey McGuire
This establishment is either a scam or out of business. Called for a quote (Nov 2021) and they gave me the phone number of someone else who handled glass repair. Odd at first, but I get in contact with the tech and he comes right out, same day to review my project. Measures and quotes. Need the work done quickly so I go ahead and give a check for half.Weeks go by and no word, so I call the tech back. He responds by needing to come back out for a remeasure, no problem. He comes and gets the measurements and I haven't heard from them since. Phone numbers for both are disconnected, email is unresponsive, went by the physical location and they don't seem to exist. It's an odd hustle as the guy came by to measure windows twice! Either way I'm out a few hundred and still need the work done. Reported to the BBB but they had no luck reaching the business eitherUPDATE 7/14/2022:Original quotation was provided in November 2021. After reporting to the BBB and posting this review...late May I received a phone call from Ken who apologized profusely about the delay. Apparently changed numbers and forgot to let me know. Neat. Says my glass is available but I'm currently not interested anymore due to the lengthy delay and lack of communication. He talks me into potentially dropping off the glass ordered and returning half the deposit, so I tell him to physically touch the glass and we can talk. A few days later and I receive notice that the supplier destroyed the glass. Neat. Offered to re-order - 2 weeks delivery...I decline. Would prefer to exit this transaction asap. Request refund, says it will take him 30 days. Personally I think this is unacceptable as it is JUNE and we are discussing a project that was supposed to be completed in 2021. It is now July 14 and I have so far received approximately 40% of my refund. Was told I would be fully refunded by LAST FRIDAY, but am still awaiting new information. Contact has been silent once again. Neat. It has been over 6 months from the initial quote, and more than 30 days since he said it would be 30 days, and more than a week since he said it would be a week. Wanted to update that it appears we are slowly reaching resolution, but I can still only recommend based on my experience which is find a different supplier for your glass repair.
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March 2021 by Lisa Elkins
The technician was nice his name is Lee. However the phone price quote was $29 to come out + Lock cut off starting at $35. But the actual cost was $120 . Very over priced for this service, at least give me a more true price quote on the phone.
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March 2020 by Elizabeth Stone
This company stole my deposit and never installed my mirror.
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March 2020 by Erin Apacanis
Do not use this company. I paid for storm windows in June that have still not been installed.
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March 2020 by luvsthe city
Ken Heard, owner. Took my money, did a shoddy job, didn't finish and ghosted me. I would not use this company ever.
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March 2018 by Will Harper
Great service I was satisfied i will call again
