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March 2024 by Bennie Hackworth
I am not sure what happened to Shanya or Arlene, but their customer service was phenomenal and I like that they were very relatable people. The 2 new people at this location, however, are the complete opposite. Where do I begin....Woman seemed like she was only being professional because she was being paid to do so, very robotic personality and it kinda rubbed me off the wrong way, especially after telling me "card is saying insufficient funds". Okay, I ended up fixing that issue for her to still be very robotic and not so kind like Shanya was. Above all else, she couldn't even hear me speak to where I had to keep repeating myself. Perhaps the Jill Scott music that they played on the cell phone was too loud? All in all, didn't like the experience.Then, the man next to her.Apparently the woman could not process my $44 payment to where the man had to help. Okay, fine. He managed to get my payment and re-loaned me successfully. What upset me however was when I asked for change for the $100 bill that he was going to give me. Instead of assuming that I would be okay with just taking a $100 bill, perhaps it should have been asked, "how would you like that back, Mr. Hackworth". Instead, the guy laughs at me, and I was trying to tell him, "sorry, don't mean to have you ask your co-worker twice" he completely ignores that and gets the change. To me, that was very unprofessional and the icing on the cake for me as well.I appreciated Shanya and Arlene helping me when I needed it, but these 2 new people need to work on their professionalism and if hearing customers is an issue then they should turn off their music on their phones so they can hear people properly. I will most certainly be taking my business to another Advance America and after this experience, plan to not re loan if this continues at other locations.
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March 2024 by Ted W
Brandon did an excellent job for meI'd refer him for fast & efficient service.
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March 2024 by Latasha Williams
I've been a couple times already and no matter what the customer service is always wonderful they are always kind and helpful towards me.
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March 2024 by Lewis Harris (Darnell or Face)
I Love this company! When I'm in need they are always there, and I need feel like I'm get robbed.
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March 2024 by Larrance Hughes
Very good and professional work
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March 2024 by Kenya Banks
shanya was very helpful and it was a pleasure working with her
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March 2024 by googie Bingham
Excellent customer service by Shanya
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March 2024 by Consuela Charleston
I want to Thank Ms Shauya so much for my excellent service today! I never thought I would be in and out so fast. Thank you for being so kind and patient. Such a pleasant atmosphere as well. God bless.
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March 2024 by Jacques Chisolm
The lady there is nice
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March 2024 by Dayna Harris
Professional, kind and considerate. I'll be returning..
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March 2024 by Tarra Hick
Great customer services! Done in minutes would highly recommend.
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March 2024 by Veronica Jackson-Goodman
Very fast and friendly
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January 2024 by Amy Jackson
Very fast and professional service
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January 2024 by Carmen Montgomery
Cashier named Arlene is the best at what she do customer service is extremely great!! We greatly appreciate the service
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January 2024 by Tracey Miller
Arlene was very helpful, gracious & kind.
