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March 2024 by - PLPolski -
Pick up was fast and the car was ready. Dropping off also was quick and easy.
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March 2024 by Martin Hass
Once off the shuttle, I walked in the Alamo Rental Office, told them I get to "skip the line", and my car was brought to me within a minute. Returning the car was just as fast - out of the car and back on the waiting shuttle in minutes. It is a true time saver to do all of the check in work on line. Thanks Alamo.
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March 2024 by Kenneth Fiorelli
No waiting in line to pick up vehicle made for quick and easy departure. Vehicle was as expected, clean and ran well. Happy to see Alamo was thoughtful enough to include ice scraper/ snow brush which unfortunately had to use. Gentleman at vehicle return was great -my compliments. He had a fantastic attitude and smile despite the freezing cold and windy conditions. Hi praises to all
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March 2024 by Jessica Socolovitch
Watched 3 people turned away, including myself, because they don't take debit cards, only CREDIT CARDS. They offer no solutions. Don't use them if you dont want to have to guess whether they decide to take credit or debit... and especially if you need to be somewhere in a timely fashion.
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March 2024 by Mark Lyles
Was able to rent a car in an emergency. My car stopped on the highway. I had to get a tow, rent the car, go home and change, and go to the funeral home to work a Service.
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March 2024 by Joseph Rose
This Alamo location is “okay” … my Alamo experiences are typically very good. Started off waiting 15 minutes or so for the shuttle from the airport … and the driver wasn’t interested in helping with luggage. Counter agent was very nice, but didn’t offer upgrades (or lack of such), said the guy in the lot would help. The lot guy simply showed us the 3 remaining cars in our rental class. The return, on the other hand was excellent! The lady at the return was friendly and efficient, and very funny … wish I could remember her name. Same with the shuttle back to the airport, awesome and friendly service!
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March 2024 by Kelly Cannon
Due to my job I do a lot of traveling and I have to say the best experience I've had this far. Is with your customer service from the lady to the front desk to checking out to returning and putting a cherry on top meeting Ebony was such a delight she is so friendly you would think that she owned the business.Keep hiring people like this it makes me want to come back and never seek out another car rental business
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March 2024 by Angie Collado
Best car rental service I have ever had! Joe is always there to greet you with a smile. Mani, Jenny and Nate were also amazing in their customer service. If you ever come to Detroit, definitely need to rent from this Alamo.
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March 2024 by Paula
We recently returned to Michigan for a family event and rented a car at Alamo /Detroit Metropolitan Airport. We were tired after a long flight, but as soon as we entered the building the staff rolled out the red carpet. They provided world class customer service!! We appreciated it so much. The process was seamless and we had a great car. We always rent from Alamo, and we will continue to make them our choice for transportation.Thanks a million!!
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March 2024 by Ailton Mesquita
Very good Rental Car !
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March 2024 by SugarRimBar
Valerie (sp) made our experience fantastic! It's definitely a pleasure renting from this location!
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February 2024 by clifton dukes
Experience was great initially though a unfortunate situation arises the rental company gave me a problem with just a few hours extension!
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February 2024 by Jen Den
A++ the staff at Alamo, counter, the manager and at the exit booth absolutely made my car rental experience terrific. Thank you for your care and prompt transaction. I highly recommend Alamo Detroit airport. Thanks again.
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February 2024 by SAJNA ISLAM
I was there early morning girl i forgot her name she was very helpful and professional thanks I’ll come back again
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February 2024 by Ron Reed
Despite signing up and enrolling for the "skip the line" feature I still had to go in to inquire about the type of vehicle reserved (compact) which there wasn't any signage to my knowledge but the staff was very helpful. Overall Everything worked out. Easy in and easy out.
