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February 2024 by S M
Unfortunately I don't remember the name of the gentleman that helped me.Maybe Tony in management he went above and beyond to resolve the issue.Respectfully 'SMOORE
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October 2023 by LURIN FARRAH
I scheduled an appointment to open a new account and left a message inquiring about the requirements for a Canadian citizen to open a US bank account.A day before the appointment, Tony, an employee called me, and I explained to him my situation and clarified that I have a rental agreement in the US, my Canadian passport, Canadian driver's license and social insurance number. I asked him if anything else is required to open a bank account and he said “no, you should be fine” However, when I drove three hours with a baby to the appointment the next day, unfortunately, Tony was busy with a client and Andrea Grimes met me, and since she “saw”me she said “you are Canadian ? This might not work”I called another branch to ask what is required and they confirmed that if i have a residence address in the states i should be able to open a bank account.Andrea was curious and asked me many questions that are not necessary or relevant to see if I’m qualified to open a bank account. There was no reason to ask me for work visa as I’m not going to work in the US soon. She tried to raise her voice and mentioned that I’m not allowed to work in US without a work visa, although I never mentioned anything about working there as i Live in Canada and have a business there.I wasn’t sure if it’s Immigration firm or Bank.Unfortunately, it obviously was a selective decision.BTW the only reason for opening a bank account was to receive inherited money.This experience was extremely disappointing and unprofessional, as I had to spend nearly seven hours on the road for nothing, all due to a racist attitude towards me. She could not have been more rude to me.
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October 2023 by Marlena Elkhabaty
If I could give the branch less than 1 star I would. I came to open a New bank account and Andrea started to advise me to cross the street to open an account in another bank. She just was weird.
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August 2023 by Scott Dubay
The Guardian BuildingBeautiful Building. Inside and outside.
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August 2022 by JVM
Thank you Andrea and Matty for being a bright light in an utter nightmare w the fraud department. These 2 ladies ran the whole place while dealing w the fraud dept w me for literally 3.5 hours. I'm very grateful to them; even if I'm disgusted w the fraud department. Thank you both!
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August 2021 by Mahzad Tafvizi
Worst experience with bofa, someone named "Joshua" supposed to assist me and apparently he just wanted to get rid of the customer!
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March 2020 by marshall montgomery
The only bank to put your $$$$$ in
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February 2020 by Baylee D.
Beautiful! The free tour was excellent and covered history of the building, architectural style/influence, and materials. Check at the lobby desk for tour times.
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January 2020 by Alex Johnson
I can't think of a worse experience. I moved CASH from one account to another ACCOUNT and BOFA system had the transaction as "pending." In these instances, the branch manager has the authority to make the funds available. A teller refused and said it was impossible. I had a closing and needed the funds. LUCKILY FOR ME....I called the BOA on Woodward and Mack and the branch manager stepped in, called and got them to write the check.
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December 2019 by Daniel S.
Nice views from 32 floor. The lobby lives up to being the most beautiful building in Detroit. Great free tour from Pure Detroit store.
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November 2019 by Vicki A.
Great tour and impressive architecture. It should be on everyone's list of tours for the Detroit area. The guide was very knowledgeable and learned a lot of history for the 1920's and the people who built this building. Great tour for the price! Thanks to Pure Detroit for these tours!!
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November 2019 by Emily R.
The guardian building is beautiful and very unique. Pure Detroit put on an amazing free tour on Sunday at 2 pm. Our guide was amazing. He took us up to the top of the building, and explained much of Detroit's history. I highly recommend visiting the building and doing the tour.
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October 2019 by dequanp1979
NICE ITS INSIDE THE GUARDIAN BLDG THE NEW STAFF ARE VERY HELPFUL
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September 2019 by Frank William
Piss poor service
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July 2019 by Retna S.
Beautiful Art Deco building. Close to financial district People mover station. A must visit for visitors