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January 2024 by Rita R.
CHASE NEEDS TO SPEND LESS TIME PREDICTING POLLS AND MORE PREDICTING HOW TO CONFORM TO CFPB/OCC/FDIC GUIDELINES Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search "existing class-actions against Chase"); "find a class-action attorney (type)" and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular lawsuit. They have to pay you excess of their error with a class-action though. Corporate -Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance); -that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not); -the other months would be credited---eventually; -any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it. That is insane. Executive -Chase was not going to look into this issue any further -they may recoup the money that they had credited me -I was not going to speak to anyone other than her as long as she worked for "her supervisor's name; -that any company or organization can charge your card, as long as they have your number -she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase. The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT. My 1/10/24 Chase review was removed by BBB as their policy is: "It is against policy to double whammy a company. Consumers are only permitted to either file a complaint or a customer review -- not both." (Doing nothing privately or nothing but venting publicly). A company only needs to respond; not resolve your issue. In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB. Consumer Affairs is delaying publishing this (it has been pending since 1/13/24; 10 days): Facebook won't allow ME to put 2-step verification on MY OWN account to stop anyone/whomever (probably them) from going into my account and removing or altering this review. It has happened several times (over 6x in 1 day) since I posted it. I'm sure Chase's BUDDIES don't like me or you telling people to take their money out of Chase. Wallethub won't allow me to update this to this revised draft.
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November 2023 by Jason Asoulint
What is terrible is the customer service. I was seen by a teller named Taylor who made the comment, "Oh my God!" When I walked up to be served. Then she also made the comment to another teller "He is going to withdraw too much money". First of all who cares what I do with my money, since I only use chase as a means to get money more securely than using my credit union because of the location of this chase is close to where I reside. I will never use this location again all because of comments from a teller who thought she would get the reaction from her co workers. Instead you all are receiving a bad review for poor customer service
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June 2023 by Eric Carswell
thee absolute worst, the atm machines hardly ever work during the evening, 0 stars is what they really deserve but that's not an option unfortunately!!!
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May 2023 by charlestrees
Both ATM’s not working
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November 2022 by D Smith
This is the closest bank to me and the ATM's are NEVER WORKING! Why are you even here? None of the chase bank ATM's near me work. Time for new banking options.
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July 2022 by Samuel Kelly
The third Chase ATM in the area I've gone to and both of their machines aren't working. What a joke
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July 2022 by Cleo Pruitt
The drive through ATM need to open earlier and close later
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July 2022 by Will Frank
Worst bank I've visited. F this place
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February 2022 by I Ibeabuchi
Drive ATM never works unprofessional management really bad experience with this location itself other location great this one not.
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October 2021 by Eileen Fields
Lanesha is very Sweet! She wrote, "You're Awesome" on my bank envelope and that Totally made my Day!! So, I made her a card and got her some flowers! God Bless her and her co workers!
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August 2021 by William Cameron
ATMs- hours for the ATMs need to be extended, its summertime and people in the community need to be able to access funds. Its daylight until 9pm.
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July 2021 by Alexander Whiteside
ATM always out of service. If I'm not mistaken, Chase charges a fee for using ATM at other banks which isn't fair if they aren't providing you with one that works!!!!!!@!
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June 2021 by Elena Erie
ATM had cash!
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February 2021 by Rick D
Only used the drive tru
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December 2020 by Mashoodah's Dead Celebrity Tarot
The bank Manager stole $1,239 off my debit card. She knows how to trick the computer system by swiping debit card extremely fast and putting card in machine and removing the card when it says do not remove and putting codes in the computer system. MasterCard traced my money back to chase bank. I had to open a case against this bank. And I also filed a case against the bank with BBB. They refused to give me a copy of the policy or give me a receipt of system error. MasterCard informed me there is criminal activity at this bank and not to enter this bank again. The case against chase bank is now criminal theft of $1.239. Do not go to this bank. (Update) I contacted Chase Fraud unit the representative was very helpful on filing my claim. Then transfered me to this Chase Bank. I spoke to a supervisor I explained the need to enforce the proper protocol which she declined. She stated they don't trick the system until I explained when a bank teller swipes a card multiple times the bank teller is moving faster than the computer system and also removing the card when it says do not remove. While the customer goes through a waiting process to get their money back bank tellers can do what ever they want because of the insurance pays the people back after a claim is made. MasterCard , Chase fraud unit, BBB, told me do not go back to this bank because of the repeated claims against this particular bank. I won my claim after 12 day period. Mastercard Rep explained its not my fault, all the bank teller had to do was her job properly. Enter this bank at your own risk.
