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March 2024 by Ras I
Been to a lot of franchise as I travel a lot and this is the worst should have read the reviews first all the ice cream was soft like the freezer not cooling properly watch a worker use her fingers to scrape some kind of cream off a spoon dirty pans all over the worst is pieces of different ice cream mix with other ice cream definitely would not recommend until the owners care enough to get the staff better training. I only gave a 2 star because despite all that, even though the shake was too watery, it did still have that great cold stone taste.
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November 2023 by Lincoln Milam
Great store, great staff plus they have gourmet candy at this location. Also got to walk a bit in the old Trappers Alley...nice treat!
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October 2023 by LaKeisha Johnson
Why do y’all have all of these kids working here who don’t know how to greet guests, or multitask. All of these employees, yet it still took me 15 minutes to get two small, overly priced shakes. I drive all the way here for this lack of good service? Thanks, but no thanks.
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August 2023 by Dev
Wouldn’t make a milkshake 15mins before they closed
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August 2023 by Angel M.
Lazy staff, wouldn't make a shake 20 mins before closing. I guess it too hard to wash off a blender.. I'd suggest McDonald's before here!!
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July 2023 by A Childs
Service wasn't great, I ordered my three sons 3 like it bowls and me a love it by the time my son's were finishing up their ice cream mine still hadn't been made. The worker tried to give me the last unportioned crumbs of cake and I asked if there were more... Aftera couple of minutes if waiting I just paid for my son's ice cream and left. The store smelled like dirty mop yet, the floor was filthy. It was at least five employees there and not really presentable.
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July 2023 by LaShondra Morris
I’m happy as long as the service is good and it was great. Young man was very polite and made it just like I requested.
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June 2023 by T. Grays
Skip this location. It’s small, dirty, and the employees need to be retrained. Also, since its location is downtown, there is no suitable parking. I’m not sure how this placed has remained open for this long but it needs to be shut down or overhauled.
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May 2023 by shelby vandamme
They do not wear gloves here & take 30 minutes for an order even if you placed it well before arriving. Would not recommend!! No sanitation guidelines are followed. PS the order is not started until you arrive(:
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April 2023 by Tiaunna “Tee” Bradley
Ordered online for delivery - they added sprinkles in my ice cream (without my request), and the cookie dough that was supposed to come in the ice cream was not there, and it was melted. Called to report it and the cashier stated that I was wrong and there were no sprinkles added. How am I wrong when I’m sitting here looking at the ice cream in my hand? Sprinkles were mixed in - and it was intentional that it was added. If I got it delivered, it is clear that I do not have the transportation to get up there - they said I had to come up there to get the problem solved and could ask to rewind cameras. Terrible customer service overall.
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April 2023 by Laysha H.
awful ice cream shop. My step dad ordered a mango with pineapple smoothie and we caught one of the workers leaking the smoothie to clean it Never going back to that place.
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April 2023 by CJ Williams
It was very packed when we went. The line was wrapped around the tiny inside and the wait was long, but we were satisfied with our order.
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April 2023 by Jamal Hamood
I’d leave zero stars if I could. Stood there for 20 minutes while the employees gossiped and moved like snails. Only took care of three total orders. I finally walked out. Astoria Bakery is 100 times better. Spend your money there.
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March 2023 by CJ Jones
It was very packed when we went. The line was wrapped around the tiny inside and the wait was long, but we were satisfied with our order.
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January 2023 by Sierra S
Was waiting in line yesterday but ended up walking out because the ice cream in the cooler was clearly melting and the cold block didn’t have any frost to it. It was so melty that the worker dropped a huge drop of ice cream into another flavor. The order of the people in front of me was looking like a soupy mess.
