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March 2024 by shirina cade
This cvs is horrible and needs to be closed for business they lie to folks that are having health emergency/ issues ,and it’s sad because it seems to me that the majority of their employees are there for the money and not to actually help heal the community they serve I came to this location to pick up a prescription but due to my insurance changes my medication wasn’t covered so they didn’t feel it. Which is understandable but they didn’t even have it ready just in case I wanted to pay cash for it. As a matter of fact after standing in line for a long period of time I was told it wasn’t filled and they didn’t know why. But I could stand in another line to find out why so I did just that only to be told I would have to go to a Walgreens or another pharmacy due to my insurance change. The young lady even told me once I got to the Walgreens she would send over my electronic prescription but that didn’t happen. I got to the Walgreens and the pharmacist couldn’t even get anyone on the phone to even get the prescription sent over so that it could be filled. I will never return to the cvs for anything else and if your reading this you shouldn’t either.
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March 2024 by Vincent Fairley
It's A Very Friendly Wonderful Place To Shop For All Customer Service Needs Like Snacks And Toiletries And Bathroom Items And Candy Bars Etc. I Bought Dux-Lax Yesterday For My Outpatient Surgery Procedure To Be Prepared Of Being Scheduled To Go To Ascension Providence Hospital In Farmington Hills Michigan For An Colonoscopy Scope Procedure I Asked One Of The Pharmacists To Request The Right Item And Yvonne One Of The Pharmacists Was Very Patient And Helpful,And Gave Me The Good Advice And Imput Of Getting The Right Medication For My Colonoscopy Prepping Procedure,I Was Very Happy And 100% Satisfied With What I Needed,CVS Pharmacy In The Heart Of Novi Michigan At Pontiac Trail At Beck Road In Absolutely Number One In Quality Customer Service Care!!! Sincerely Yours Mr.Vincent Fairley&Madeline Address 31150 Walden Ct,Apt,201 Novi Michigan,48337 Waterview Farms Apartments Homes.
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March 2024 by Melanie Fisher
I didn't know that answering the phone was being considered above and beyond these days. Do better CVS. You're a pharmacy, people need to speak to you they don't want to. I've called three times and been repeatedly placed on hold to eventually just be hung up on. Why bother being open, you obviously don't want customers.
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December 2023 by Darla Parvenu
I switched to this pharmacy for convenience because it is open 24hrs. Never had a serious problem with service however today, I sent my son to pick up my blood pressure medicine which I hadn’t been able to get due to not having transportation because my car was stolen. Only to be told that the entire pharmacy staff is at lunch? Absolutely ridiculous!!!! Why would the entire staff be at lunch at the same time??? I am VERY DISAPPOINTED. WHOEVER MADE THIS SCHEDULE IS SELFISH AND VERY INCONSIDERATE ‼️‼️‼️ DON’T Advertise that you’re open 24 hours if you’re NOT going to be open 24 hours.
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December 2023 by CiEra Love
No one answers the phone , communication is POOR. I had to leave home again beca When I picked my prescription up last night I wasn’t notified one of them wasn’t available so I’m out this morning with pneumonia in both of my lugs all for them to tell me they had to order my medication.. when that information could have been provided if someone would have answered the phone and or told me that when I picked up my prescription the night before!! I will never be returning to this place. The manager was rude and had 0 skills besides telling me they were hiring!!!!
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November 2023 by Carly ah1
From one medical facility to another, its very frustrating referring patients to you all when you try to call and are left on hold for 40 minutes, just to be hung up on. Did this 5x times today and I feel bad for our patients that needs there medication, we've faxed it and E-scribed it, but when patient arrives you state you didn't receive it. We try to call and verify if you did with absolutely no luck.
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October 2023 by Charity Lea
The gentleman at the register tonight(10:30 Friday September 22)Was by FAR the BEST customer service person I have dealt with in YEARS!! I wish I knew his name.. he was so kind and knowledgeable.
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October 2023 by J. Williams
Finally going to charge pharmacies. Not only do they not have several prescriptions in stock, they don’t even inform the customer or keep them updated. They just leave you waiting until YOU contact them to inquire. No longer waisting my time here!
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September 2023 by Jacell G.
Never again. Walk in it's pretty much empty,my wife an I push the service button to get batteries.there's maybe 3 people in line so we wait,we're up front so they see us but say nothing. 5 mins later the cashier asked the security guard that's eating cookies to help us mind you we think he could help us because he seen us the whole time standing there even walked by us. Not only does he get an attitude he walks right up to me an says " Whad up"? My wife shows him what we need then he walks away an throws it to the cashier while he taking care of a customer. So unprofessional
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August 2023 by CHARESE TYLER
Pharmacy NEVER answer the phone for Personal Questions for Pharmacist/They will literally answer the phone and then hang it up in your face EVERY TIME!! Need more help if they don’t feel like answering the phone or better training!!! I’ve had enough !!
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August 2023 by Angie B
This is my neighborhood CVS. Usually I travel outside the city so I can get decent service. This Location has always been great up so I needed not to travel to a further out CVS until recently. The cashier finished with her customer I walked up which usually I wait until they say “may I help you” giving them the respect and space. Seeing she was staring at me I figured she wanted me to step up to the register. She then looked at me again and there was a delay. Then she said “number” with a tone of frustration. Then she said “enter the number”. She said nothing else to me however I noticed she was on the phone talking (AirPods) . AirPods doesn’t bother me but the fact she felt that it was more important to talk on her phone and to be frustrated doing her job while ringing my items was very upsetting. This needs to be addressed. I don’t think she is aware of the level of service that is being demonstrated.
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August 2023 by Zoe Twenty
After leaving the hospital unable to breath due to the poor air quality from the Canadian fires..I went to this location to pick up a prescribed inhaler. Not only was the pharmacist rude and loud..he refused to fill my prescription, tried to charge me for it although I have health insurance that covers it..then proceeded to tell me he would a couple of hours to fill the prescription. I left with nothing and had to have another prescription sent elsewhere.
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August 2023 by Chana Hardin
Worst place to get prescriptions filled, most workers are rude with the exception of one or two. They will belittle customers and act as if they paid you to come, if you complain they will try and charge you for your medication instead of insurance. Told me to have my doctor find a pharmacy that has my medication. Kroger pharmacy here i come
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March 2023 by Jodi L
They never have any prescriptions in stock. I am always having to wait to get my medications because either it's on hold and has to be ordered or supposedly is on backorder. What kind of pharmacy doesn't have Tylenol and "can't get it"? I call b.s
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March 2023 by Haris Explores
I drove all the way from home to get some payodin for my father's minor injury and they were closed I mean your running multi million dollar company is that hard to put this in your system with me there were like 7 people that came and left there and I don't know how many more would do the same thing cmon and be professional this is not 70s or 80s to put a sign on your door you can add it easily in google map so everyone know that what is going on there google map isn't just for putting your address it's for people to find there way and this is literally the times that businesses need to use google map as thier advantage.
