DTE Energy Headquarters
Hours:
1 Energy Plaza, Detroit MI 48226 Hours
About DTE Energy Headquarters
DTE Energy Headquarters is known for its excellent customer service and quick response times. Reviews highlight the dedication of the staff, particularly mentioning a representative who made customers feel valued and understood. When faced with electrical hazards, DTE quickly repaired issues, often restoring power within an hour after outages. Customers appreciate initiatives like a pilot program to bury electrical lines in neighborhoods, aimed at reducing outages and enhancing service reliability. The headquarters building itself is noted for its appealing appearance and convenience, offering multiple charging options for electric vehicles. Overall, DTE Energy is praised for its commitment to service and community improvement across Michigan.
Most Recent Reviews
February 2026
Worst power company in the country. Terrible infrastructure, unwilling to upgrade electrical subsystems to be efficient, and ever increasing corporate greed.
February 2026
Terrible customer service reps. They tried to claim email isn't a valid way to 'contact us online' despite their own policy not excluding it. They tried to make me pay for someone else's utilities. Do not let them bully you!
January 2026
Signed up through the automated system for a call back from a representative. As I was giving her my account number during the call back, she hung up on me and then never called back. Poor customer service!!!
More Comments(104)
- Detroit, Michigan
