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September 2023 by D. Margot McAllister
I love the bank - the employees are amazing!
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March 2023 by Steven Taylor
I have always found the managers and staff to be helpful and knowledgeable. Special shout out to Nicole!
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September 2022 by Mary Ariel
This bank is HORRIBLE! Somehow my bank transactions are unorganized, they keep putting my account the negative as well as taking an additional 3-600 out of each of my checks saying it’s from “back pay” stuff that was charged to my account but didn’t show up until later, which does not make 0 sense at all! Because everything I pay for shows up in the systems, I think I would remember spending that much…& if that was the case WHAT WAS IT ON THEN!!? They say it’s a problem with the system and will NOT GIVE ME MY MONEY BACK! They have taken over 1,000+ from me! Then I notice small transactions being take out & it will say the bank itself deposited $20 back into my account, something is very shady, tried to support a black owned business but this was a horrible experience especially considering the fact they are the least bit concerned about this problem! I work hard for my money ONLY FOR THE BANK TO BE STEALING FROM ME! I will be changing banks! I WANT MY MONEY BACK !
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August 2022 by Dawn Q
Love this Bank!!! Been here since 1993
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April 2022 by Isaac J.
So my debit card expired in 2020 and I was never mailed a new one. Called customer service and was told that I had to apply online for a new card, but there is a fee! WHY would I be charged a fee and have to apply for a replacement card that should have been mailed out to me? This is ridiculously GHETTO.
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March 2022 by John Peace
Good local Black-owned bank
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December 2021 by Lillian Njom
This is a great period of time to Invest and earn reasonable profits with great signals on bitcoin and binary trade, with the help of a woman called Mrs Catherine Abramson , is the best account manager, she has been helping me. I started with just $500 and now am getting great profits like $5,500 upward.
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August 2021 by KeepThe Positivity
This was the best banking decision I ever made to join first independence bank shoutout to Mrs. Cilleen Turner who made the entire process worth the time and effort I enjoyed my visit to first independence bank and I will continue to do business here in the future.
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August 2021 by Mary A Hunter
I use it to deposit funds which I plan to save for an undetermined length of time. No complaint at this time.
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July 2021 by Red Coleman
The manager was no help and very rude. Do not use
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July 2021 by tre dobson
Unprofessional the manager is rude the security is obnoxious i will never do business with them again
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July 2021 by Wendy Baxter
Horrible experience in EVERY way. The contact for mortgage loan arrogant condescending disrespectful male, IMO, Mr. Silverstein. Loan processors were bungling and required me to send the same document over and over again. When the loan closed they still made mistakes on the payoffs. Afterwords they sold the loan or the servicing for the loan to a company with a similar name. But when I paid that company sent my money back because they failed to recognize the loan number! I paid on time:when I tried to solve the I was met with more problems. Neither their app nor their online website or the branch nor customer service telephone line was operating properly. I am furious and frustrated. Horrible bank.
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June 2021 by Brendon Bird Jackson
I don't do these reviews often, but the level of frustration I have experienced since opening an account here has reached a peak. I recently lost my wallet, so I called the bank to have it closed. In there automated system, go to the prompt that has you report the card lost or stolen. When you are in the prompt, it only gives you an option to close the card, but it does order you a new one or ask you if you would like to order a new one. Instead, you have to go back to the ma
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June 2021 by Linda Petty
My son and I went to open a account drove all the way from Romulus and were told we had to make an appointment. The bank was completely empty. It took as much time to make an appointment as it probably would have to open a account. Trying to support black owned businesses but I was very disappointed.
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April 2021 by Luke
This is a awesome bank to open an account with. The drive thru attendants are always respectful. Some days are better than others and I get that. The only thing is I wish their bank could expand Worldwide.
