-
January 2024 by Clifton Jones
Very helpful employees, always smiling and knowledgeable about the store. If one employee did not have the answer, they were on the radio looking for someone to help you. Love the store.
-
January 2024 by Janis M.
Every time I have to go to a hardware store I make sure I go here. The staff are so friendly and knowledgeable and the prices can't be beat. If you haven't been to this Ace you need to come check them out for yourself.
-
January 2024 by Taco Mike
Went here to buy the Big Green Egg, they had everything I needed and more. Most friendly service I have had anywhere and very helpful, they offered to deliver for free same day. I took them up on it and we had our Big Green Egg within the hour.Bravo Great Lakes Ace ??
-
January 2024 by Chris Fuher
Great store, good inventory and very helpful staff.
-
December 2023 by Gretchen Stevens
Went to this Ace after another store called ahead of time. We were buying a large Big Green Egg and the nest that goes with it. The employees kept arguing about how much it weighed when the younger employee (who was nice) obviously had looked it up and said it’s about 160 lbs. We said that’s fine, however the other man helping pretty much did everything he could to talk us out of buying it. He was rude, not helpful at all, his questions were quite pointed and snarky … clearly spending $1500 is no big deal there. The woman attempting to help was nice although same attitude of insisting we can’t possibly lift it. They must get sales like that all day long they don’t need our business. At one point he said they would be using a ladder to get it into our car? Huh? Between my husband and myself we can lift 160 lbs but they kept telling us no … so we walked out! They CLEARLY do not need our business or the sale. Shop at another location or better yet go to DeRonne … they know how to treat customers!
-
December 2023 by Justin S.
The store has allot of extras and great BBQ selection, however the staff is allergic to customers. The ACE in St. Clair shores apologized before sending us over to this store warning us the staff would likely be rude and unhelpful. They were correct, we won't be going back here or another ace after today.
-
November 2023 by Salina Bell
Went to this ace hardware today looking for Hoover carpet cleaning solution asked 3 people they sent me to the cleaning supplies isle one of them never said a word just started walking as if to follow them asked the person who led me to the cleaning supplies isle it was not there asked one more person before I left nothing not one of them thought we sell carpet cleaners maybe it's up that isle I went miles away to home Depot of course they had it. Got home and I just thought to myself I know they should've had it go online and yes they did have it so it was with carpet cleaners how is it that no one knew that information you lost a sale inconvenienced a potential customer I worked retail so I know people can be a bit much but I asked a simple question and got a it's down here type of answer even though I was polite each time I asked one no words and 1 quick it's down there and no we don't have it wow what type of customer service is that..... terrible ? I delt with the worst of customers racist, rude indignant, lay money down when you have your hand out to receive it and I still gave great customer service I never left a bad review no matter how bad the service but this bothered me so much i had to i stay 15min away from this store and had to drive all the way to 8 mile for what i was looking for pitiful
-
November 2023 by Alexander Tostige
My favorite local Ace! Awesome staff, great deals.
-
November 2023 by Dennis Springstead
Went there to spray for the young man was very unnatural about that dust mites were not real young man does not know what he's talking
-
November 2023 by Vincenta Dearing
Clean and friendly always have what I need.
-
November 2023 by Idlir Peshkepia
A bit more expensive than the bigger home improvement stores, but this is worth the price. You get get helpful folks helping you for everything you need. You get a rewards program that will give you coupons on a regular basis. Stop in early and often.
-
November 2023 by Jacqueline Hearndon-Sessoms
Usually, the place is great. But lately, coupons are not working, the wait is getting longer and when you need help, I can only usually find this one young lady and her brother.
-
August 2023 by Theadoris Baker
I love this place they always have just what I am looking for. Beautiful store. The people are extra friendly and helpful.
-
August 2023 by Arveta Grady-Fletcher
Sales are very courteous and helpful and offer a variety of products for the hone and outside of the home.
-
August 2023 by alicia owens
Great neighborhood store.. prices are a bit high, but convenient
