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February 2024 by Mayco Njt
Great place to relax and just let go, need more verity
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February 2024 by Fancy Face
Hotel room was wonderful. Shower was great! Great getaway from the stinky smoke smell of casino.
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February 2024 by TraceFace
I had a wonderful time as always BUT!!! I must point out the CUSTOMER SERVICE was horrible. Yes it was super bowl but $250 for a table at the sports book bar ? And $100 an hour after SMH so disappointed and it was my birthday and I had guest as well. Then we go over to the food court and Red lotus Asian Kitchen ??♀️ Food was really good ?? But the customer service was the WORST!!! The cashier, she was soooooo nasty and rude... She is the chubby girl with the long wavy orange wig. What a down grade to the company. But it won't stop me from going!!! Thanks Hollywood Casino for an awesome time!!!!Rooms: Rooms are updated but I REALLY LOVE THE OLD ROOMS.. But still nice
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February 2024 by BullOnWallSt
Rooms are fine, but the hotel staff will keep you awake. They yell up and down the halls all day when trying to rest. Only place like this in many years of traveling and living out of a suitcase around the world.
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February 2024 by Toni Ledesma
I would’ve considered Greektown Hotel & Casino high end considering the prime location. Unfortunately, the cleanliness of the first two rooms they put us in were absolutely unacceptable. Floor rugs were not vacuumed in either room (oh they do not have vacuums, only brooms) dried ketchup on the seating area, stained sheets, food & dust on floors, and broken glass in the corner by the opening to mini fridge. The Assistant Hotel Manager’s customer service was not accommodating at all. After two hours, we were returned to the first room (direction of the Assistant Hotel Manager) as it was cleaned by housekeeping a second time. ?Rooms: Need to work on cleaning rooms more thoroughly!
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January 2024 by Lanit cohen
Ok but elavators were bit of a
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January 2024 by Beth Kierpaul
Beautiful views and an over the top NYE party with amazing food and entertainment. The crowd was so upbeat, and the employees went above and beyond to make sure that everyone had a wonderful experience. My only small complaint was that there was very little toilet paper and not enough soap and shampoo for a 3 night stay, and we did not have a do not disturb placard for our door. The safe didn't work either. We called 4 times for toilet paper, extra soap and shampoo, and 2 extra pillows. 2 hours later, we had a knock on the door with a gentleman holding one roll of toilet paper. Although we knew that the hotel was booked and busy for the holiday. So we made do with what we had. All in all, I would definitely stay again.
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November 2023 by Jeff Truckey
Very dirty!!!Rooms: Filthy room!hair all over the floor!
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November 2023 by Jamie Kowal
We spent two nights for the Lions MNF. Check In staff (asst mgr) was GREAT! Room was lovely, view was amazing. Bed was way too soft for my personal likings. Ease of access to stadium, bars, restaurants etc were all great. The BAD - after the game I was unable to shower because of lack of hot water (service guy who was nice showed up at 1am and still didnt get water hot) So I went to bed with blue hair, which would have been nice to wash out! He said too many football fans used all of the hot water. UMMM, if you have the rooms, you should have the water!! I was so very disappointed!!! Then when we left we noticed our car was backed into with pretty bad damage. Security didnt seem to really care, but the cops came and made a report.So, yes, its a nice place but for the money we spent I should have been able to bathe!!!!! Ive had hotter water at campgrounds! We wont return thats for sure!
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October 2023 by Sean D
Staff was friendly, the room was clean & had a great view of Detroit. Check in was quick & easy considering you can do it online. Easy access to the People Mover; things seemed to be in good working order considering the strike was going on.Rooms: Clean & great views.Nearby activities: Lots of bars & restaurants inside & outside the hotel, as well as shopping & sports facilities.Safety: Police & security were all over the area, safety wasn’t an issue.
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October 2023 by Michael Crank
Th dirtiest most disgusting noteOn the planet.Went there last night we went up to our room and it was dirty, sink clogged bathroom not cleaned, went down to the lobby given another room, went up to this room puddle on the floor unmade bed. Nasty.Final room bed was made but no clogs just a dirty shower with hair all over it! I’ll take it. No apology, no help fromThe staff, just a disgusting experience. As of today no rashes or bed bugs so that’s a win!
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October 2023 by Keith Eaton
We were there for a 4 day event. Staff was friendly and helpful. Rooms were adequate but with covid protocols still in place no room cleaning took place. It would have been nice if the hotel had a restaurant other than Dunkin donuts. It was goodThere were many places to eat though on Monroe St. Banquet was good food was hot. And aside said before from the valet parking to bell staff and the catering staff on the 5th floor. They all did a stellar job even with having a much larger event running concurrently. Only complaint is walls were too thin you could hear traffic at night from the 17th floorSafety: Never felt so safe with a couple of hundred police in the hotel with us
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August 2023 by Eric Luthy
It has been a Horrible experience for my Son's wedding. The hotel first messed up on the early check in fee being waived for the party and some members of the party could not check in before rehearsal. Also no food for breakfast. Only have room service and you have to leave a message. Hour and a half later, still no call. Waited 7 minutes to talk to front desk for them to look into it and tell me they don't know why room service isn't picking up.
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August 2023 by Karl Fort
I would avoid this hotel at all costs on the weekends. Staff is not pleasant; no free breakfast and parking is a nightmare. Getting out of the parking garage can take over a few hours as they seem to release people by floor if there is an event. If you call the front desk, they say they let their VIP guests leave garage first and you are a prisoner until they all can leave. During the week it is ok to stay at but would not recommend staying here on a weekend. Stay somewhere else.
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August 2023 by Jeremy J. Ly
Stayed here before pandemic and after many times. The greektown area and downtown are coming back to life post-pandemic. I always request city view on a higher floor for good views. If there is a conference/meeting in hotel -- elevators can be slow.
