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January 2024 by Amy T.
I came here for a breast biopsy. All went well, but what I was told afterward was appalling. How and why was a clip left in my breast? I did not approve of this. I have a foreign object in my body! This was not included in the paperwork signed for the procedure. I was told that in order to have it removed that my insurance would have to approve it. Why should that be up to the insurance when I did not know or ask for this clip to be placed in my breast to mark the location where the biopsy was done. This was so wrong.
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January 2024 by Danielle Wilson
I’m a breast cancer patient at the Karmanos Detroit location. I’ve been coming here for almost two years. While the doctors, nursing staff and secretaries are wonderful, the administration limits their access to provide quality care.Simples tasks like scheduling an appointment become a part time job. Last month, it took me three weeks to reschedule one appointment. I called the 800 number, two nurses, the infusion center, emailed several people and never got a new appointment time. It was only until I called the morning of my desired date to complain that I got a time scheduled for the next day.Appointments that are supposed to be quick (15-45 min) like the monthly shot I get end up taking hours. In these simple appointments, I’m asked the same 20 questions that are asked for someone going through chemo treatment, adding even more time.I work a demanding full time time and have a child. Managing my treatment and appointments at Karamanos has become my part time job. I’m reaching the point in my post treatment where I will only need to see my oncologist once a year. When that time comes, I’ll be changing oncologists to Beaumont where I won’t be bogged down by poor administrative leadership.If you’re considering going to Karmanos for your treatment please consider these obstacles.
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January 2024 by Bhavana Singh
If you or loved one diagnosed with cancer DON’T go to this place to waste your time.Doctors takes more than six months for Aggressive cancer just do different testing and after that they still not able to schedule your appointment to start treatment.The first visit doctor/ radiologist will give treat you nice but after that every visit they will start treat you like a customer not a patient. Doctors/ Radiologist(called himself Dr.V who was almost going to kill my husband ) are not professionals.Not sure how he has 30 years experience.We decide to go somewhere.scheduling appointments are hectic. You need at least 5 hours to make one appointment.Their Billing department is fraud even if you paid bill on time they will send you a bill over and over.
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December 2023 by Cristo Broadnax
I’m not sure on the services preformed, however all outside windows on the building needs to be cleaned. So dirt you can’t see out.
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December 2023 by Abd-alazzez Al-shawaly
I have been waiting almost 3 hours, they siad they called my name 45 minutes ago and we where sitting in front of her desk so we would have heard her. Then she siad that we changed our appointment from 9:30 to 10:10 to 10:15 which we didn’t. They got us to the docter at 11:40, which we spent another 30 mins in the room before she even came back.
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December 2023 by Michael Caltabiano
Very poor communication between the doctors and the staff, the staff rarely knows why my wife is scheduled. Improper record keeping, lost test results, tests not ordered...and the wait times, geez even if she is there just for a dressing change or lab work....we sit and sit and sit
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November 2023 by chris “jameskul” kulin
I was lied to, I was told by dr frazier radiation was not necessary, and he doubled me up with radiation, and of course I have been severely damaged
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November 2023 by Theresa Capelli
Hospital staff is very nice.Please do better with parking structure. The level signage is awful.Raymond in front lobby (intake area) is the best.
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October 2023 by Gerard Fertig
Cancer care is excellent.Their dis-organization for follow-up vists is tediouse. I have to commit 2.5 to four hours for followup visits to spend 5 minutes to see my doctor. I have been going through this routine for two years now. It was worse before, as during the early visits for a year, I would have to commit this time three times a week while not feeling well and subject my wife to just sitting there. This is ontop of having to drive one hour each way to the appointment.Their patient service portal sucks. Tried to register 3 times and keep getting 505 errors. Contacted web support 4 days ago and I'm still waiting. I thought the acquisition from McLaren would help their woeful patent records system. But I guess that's not happening. I remember they tracked blood counts on a sheet of paper maginetically attached on the door. I think it's time McLaren move to Epic. Assention and Trinity Health learned their lesson the hard way a few years back. I spent the latter portion of my career fixing monstrosities like these in the automotive, telecommunications and military and it looks like McLaren has a major challenge incorporating the antiquated Karmanos system into something usefull. Additionally the billing system sucks you can't pay your bill on line as they generate individual visits under different patient numbers each time. I have to physically call each time to pay segmented bills. I find this ironicas Karmanos was funded by a IT CEO.
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October 2023 by Sam Robinson
I work at this place as a researcher. DO NOT COME HERE. Don't come here to work. Don't come here for your health. Just don't. They lied *heavily* about the pay that I would take home. Not only did they offer NO indication that OVER 20% of my pay would be taken in taxes (I budgeted for less); the center at Wayne State will only pay you for 20 of the days you work each month and roll the other days over to the next month's pay. This means that if you earn $5400 in a month like I do--you'll only get $4800 a month. They think this is okay because they'll pay you "eventually" and it isn't. I would have to quit and stop earning money from them for them to ever catch up with me and pay me in full. If I die at my desk--I'll never be paid in full--ever. DO NOT COME HERE. Not for work, not for health, not for anything. All these people do is lie.
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October 2023 by Phyliss Baker
Karmanos had a vendor display at Comerica Park on September 28,2024 to have people sign up for “free screenings”, they were giving away free merchandise ( bags, pens etc) I asked what I had to do to get a bag.The woman told me I had to sign up for cancer screening, I explained I had cancer ( terminal). She said, “ well then you must be caught up on your screenings”. I said, I am. She said, “ you don’t qualify”! Really?I think I more than qualify, seriously? A bag?Well Kamanos, I could have spread the word about. How important screenings are carrying your bag… but I didn’t qualify!Way to go Karmanos, way to make a terminally ill patient feel good.A bag? SMH!! This is laughable and by the way your employee at Comerica Park was the most unprofessional person I have ever seen. No empathy, no compassion and certainly not a person who should be promoting cancer awareness!Your hospital is the hospital is the LAST hospital in the world I would recommend, thank you for showing the real story behind your hospital!Give that employee a raise she saved your hospital 50 cents ( cost of a bag).I added a photo of the ladies on your website. She proudly told me her name was Tamika. Give that girl a raise! ?
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September 2023 by Gerard F.
Cancer care is excellent. Their patient service portal sucks. Tried to register 3 times and keep getting 505 errors. Contacted web support 4 days ago and I'm still waiting. I thought the acquisition from McLaren would help their woeful patent records system. But I guess that's not happening. I remember they tracked blood counts on a sheet of paper maginetically attached on the door. I think it's time McLaren move to Epic. Assention and Trinity Health learned their lesson the hard way a few years back. I spent the latter portion of my career fixing monstrosities like these in the automotive, telecommunications and military and it looks like McLaren has a major challenge incorporating the antiquated Karmanos system into something usefull. Additionally the billing system sucks you can't pay your bill on line as they generate individual visits under different patient numbers each time. I have to physically call each time to pay segmented bills. I find this ironic as Karmanos was funded by a IT CEO.
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September 2023 by Jalyssa Thomas
Didn’t get seen until almost two hours after my scheduled appointment. Terrible experience with the clinic staff and inconsiderate of people’s time as well as patient-care. Recommend going somewhere else.
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September 2023 by Mary Vanderbilt
When I first start going here it was good and beautiful but the experience I been having over the last two years really thinking about switching my cancer treatment
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August 2023 by Anita Dijkers
I am currently considering canceling esophageal/ hiatel hernia surgery which was sheduled for tomorrow but was rescheduled for Friday. Never was I notified until I called the clinic to see if there was info I needed to have for tomorrow. A totall mess when it comes to scheduling surgery it seems. The responsible person for notifying me never did but claimed to have called and even claimed to have left a voice mail, which never happened ( she did have my correct phone number). She even went as far as to say she had ordered the assistant to call me too , which also was not true. Hospital and both assistant and responsible party all had different rescheduling times ( 10AM, 11.45AM and 1PM). Totally lost confidence in this place. Surgeon called to convince me to keep the rescheduledappointment, but heck... who will know how late that will be? Have contacted different surgeon ( Henry Ford) but will decide tomorrow. Would I really want to be treated and recovering in this place ?Ps: after some phone calls and discussions with surgeon decided to go ahead with procedure. Staff claims they had wrong phone number. Fingers crossed
