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September 2023 by Keith F.
The car I rented on Wednesday had to be the worst in 20 years. It had a smell of oil or something. I got 5 miles from the rental place and got a low tire warning on the right front tire had 26 pounds while the others had 36-38 pounds. I had to stop and air the tire up at a cost of $2 dollars at the gas station. The cruise control would not work because it had some kind of issues and a warning light was on. It was also raining for two days and the wiper blades needed replaced. Please do a better job of checking your vehicles
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September 2023 by Kathleen Henke
Always easy to get in and out of national. Never a long wait for shuttles either. Returning my car there was an overcharge on insurance, but the team fixed it immediately. Everyone was extremely nice and understanding.
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September 2023 by Mahsan Razavi
I recently rented a car from National and had an experience worth commending. During our rental period, we encountered a flat tire. However, upon returning the vehicle, Scott, the manager, handled the situation exceptionally well. His prompt and effective resolution left a lasting positive impression.I appreciate National's commitment to customer satisfaction and commend Scott for his professionalism and expertise in managing unexpected situations. This level of service ensures that I will choose National for my future car rental needs.Thank you,
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September 2023 by Carol Cohen
I always use National whenever I travel. They make it so easy. Whenever I try any other service I regret it. And the process and people at the Detroit Airport make it even more special. From the helpful shuttle drivers, to the greeter at the emerald aisle to the fast and easy drop off, the customer service is superior.
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September 2023 by Kathleen Taube
We rented a car from National recently. As always, it was a good experience, primarily due to the wonderful staff. Our car was clean on pickup and we had our choice from the Emerald Aisle. Our shuttle came quickly at both ends of the trip. We unwittingly left a briefcase with laptop in the shuttle, but our driver immediately called to the dropoff area and then returned us there to retrieve it. They are truly on the ball and National is always our first and preferred choice for rentals. Great job!!
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September 2023 by Tom Vadnais
The great service started when several folks actively greeted us as we were getting off the bus. They thanked us for renting at National and asked if they could help in any way. Wow, what surprising service today!My car choice was right there. It was clean, in great shape, and performed flawlessly during the several hundred miles I drove it.I returned the car very early on an extremely stormy morning. Despite the early hour, there was a friendly, helpful guy right there to check in the car and give me a receipt on the spot. Fortunately, the return area was covered, right up to the waiting area for the bus.With roads flooded and closed all around the airport, our driver took a circuitous back road to our terminal. We were one of the last groups to make it into the airport that morning.Overall, a wonderful experience from beginning to end. Recently, I had only been sporadically renting from National, but based on my past couple experiences with them, they are now my first choice again! Thanks!
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August 2023 by Jasmyne Reid
May 2023: Great selection of cars. Simple pick-up process.Updated Jul 2023: The cars are ALWAYS clean. The shuttle drivers are typically nice, too.
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August 2023 by Cheryl M.
I love renting from National or Alamo (both in the same building) at the Detroit Airport location. We travel by car a lot and we mainly rent from here. You get to pick your own car from the selected lot and they require a deposit of $1 unless you have a Michigan license, then you get charged a deposit of $250-$400 but it's returned to you once you drop the car off with no damages. If you use your debit card, you MUST have a flight ticket to show. The cars have always been in excellent condition with no mechanical issues, and the staff is always extremely helpful. If you ever have issues on the road, call their customer service, and they will help.
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August 2023 by Antonio Carter
I have to say that National Car Rental is amazing! I recently rented from them and when I returned my rental I left my bag containing my laptop in the car. I was in line for ticketing when I realized I didn't have it. I rushed to tell the shuttle driver what happened. He went overboard to contact National and get back to me rental location to retrieve my bag. The associate named Jamal which checked my car did an awesome job finding my bag. The team worked together to ensure that I caught my flight on time. Shout out to the whole team for making it happen.
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August 2023 by Elmer A.
I used to be a Hertz loyalist but I have been burned badly by Hertz in DTW so much lately (long waits despite status and lack of cars), that I decided to give National Car Rental a try. Prior to booking a reservation, I signed up to be part of the Emerald Club on their website.The National Car Rental in DTW has such wonderful staff. Bus service from the airport was friendly and expeditious. When we arrived at the Emerald Club rental area, we were greeted by several employees explaining how to pick out a car and were given some bottle waters. Employees were smiling and happy to help out.The RAV4 we picked out was nice and clean with Apple CarPlay. Upon return, there were a lot of employees directing us where to park. We were greeted kindly by a staff person asking us how the car was and asked if I needed a paper receipt. The staff person thanked us for choosing National Rental and kindly directed us to the bus which would bring us to the correct terminal. There were numerous employees ensuring that we got on the right bus.This location is staffed well with sufficient employees who are positive and welcoming. This location has seemed to have plenty of cars to choose from. Hertz DTW is never fully staff and those who work there are surly and unwelcoming with not enough cars. National DTW has converted me to be a National Car Rental loyalist!
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July 2023 by Carol Mitchell
Being an Emerald Club member, the experience was top of the line. The shuttle dropped me off first, I didn't have to stand in a long line to get my car. I just picked the car I wanted and drove off. I wish I knew about the Emerald Club years ago, especially during the pandemic when you had to stand in line for hours trying to pick up a rental car.
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July 2023 by Janine St John
National Car Rental was great. The only issue I had was the front window was dirty and a bit hard to see through. It was easily remedied by cleaning it, but a bit miffed why it wasn't cleaned in the first place. It will no deter me from renting from National again though!
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July 2023 by Susan Honaker
Fast friendly! Had all the cars waiting for everyone to be dropped off by the shuttle! Told all to pick and get in a car. Cars were clean and comfortable! The whole process took mins and we were on the road to our destination!
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July 2023 by Maina G
I rent 2-3 times a month with National on work and personal trips. As an Emerald Executive club member, service is always top notch, and there is simply nothing better than skipping the line and going straight to the car of my choice. If I ever need anything, the attendants always go out of their way to assist. I honestly wouldn’t rent anywhere else. Keep up the great service and selection National!
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July 2023 by Jimmy Glahn
Great experience with National at DTW! They had plenty of cars to choose from when I arrived (had a reservation). The car I had was clean and well maintained. Pick up and drop off was easy. Will definitely use them again for my next trip!