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March 2024 by Janice Murphy
I would definitely not come back here.. initially I was dealing with the lady making my sandwich and she was quite friendly.. got to the cash and the associate was miserable! Mumbling her words, absolutely no eye contact and acting like I was inconveniencing her. When I asked her to cut my sandwich in 3 it was laughable how she decided to that. I basically told her if she hated her job she should get a new one. If management actually pays attention to these posts, they also might like to know that a visit should be made to this location.. it needs help in a number of ways
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March 2024 by Kevin Horner
Staff is unpleasant, Turkey is processed mush. They need to take down the plaque that talks about having a pleasant atmosphere and service with a smile - definitely doesn't apply here.
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March 2024 by Kirushanth Rasiah
While at Detroit for a layover, stopped by Potbelly for one of their sandwiches. Great tasting sandwich. The customer service can definitely improve, as neither I nor the customers in front of me received good customer service. It's a restaurant within an airport, so expect to pay a premium.
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February 2024 by Noah Bassett
Food was really good. Got my order fairly quickly. Staff wern’t very friendly or polite.
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February 2024 by Trenton Moore
The staff working tonight 2/1 were horrible. They were so rude and had a horrible attitude. The guy starting the line and the cashier were the worst. The black lady with the nose ring was the only nice person!
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January 2024 by Mike
You can do worse at DTW, but like others below, the staff was somewhat rude and another customer in front of me pointed out to the that sandwiches were bumping and stacking on top of each other as they were chatting with other coworkers that walked by.
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January 2024 by Jock McKay
Used to be good. The staff there now can’t even make a sandwich from their own menu.
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January 2024 by PAUL RITZ
It's an airport food stall, and a decent one at that. I was there midweek December 2023. Service was quick and professional. Staff moved the customer along with purpose in a friendly way. Food itself was Potbelly typical. Al of our soup and sandwiches were made correctly. Small seating area can fill quickly, so some took their food to their gate. Will go again when in Concourse B/C.Wheelchair accessibility: Totally wheelchair accessible from the parking deck to Potbelly.
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January 2024 by Ian Hamilton
Are zero stars possible? Ordered an avocado turkey with bacon, never mentioned they were out of avocado or bacon until the very end. Actually they were out of everything but pickles and lettuce. What a joke, just close then.
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January 2024 by Katinov Photography & Videography Utah
Unfortunately, my experience at Potbelly Sandwich Shop in Detroit Michigan airport was less than satisfactory. The sandwich I received was burned which greatly impacted the taste. Additionally, the service left a lot to be desired. It's disappointing as I expected more from this establishment. I hope they take this feedback into account and improve their food and service.
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December 2023 by Jacob Stiltner
This experience was mediocre. The staff were indifferent but they are facing 100's of people daily.The food wasn't bad, but it was incredibly expensive and there's really no reason, my fountain drink alone was $4.It was in a nice part of the airport which was cool.
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November 2023 by Michele Gjertson
The staff was indifferent at best. The food was worse. Ordered an Apple Walnet Salad. It was missing the cheese, the lettuce was brown and limp, the chicken was near its expiration date. Find a different option.
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November 2023 by Jenna Johnson
My BLT was so peppery I couldn't eat it. Upset my tummy too. Not good and would not recommend.
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November 2023 by Travis thomas
Came in last night took about 15 minutes for anybody to take my order. The whole staff standing around talking stores, dirty when I finally got the chance to place my order, they didn’t have anything from cheese to wheat bread wasted a whole 30 minutes out of my life. People at this place unprofessional, and I will highly recommend not to go there
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November 2023 by Keith
Unfortunately I come to this place every other day for the last couple of months. If it’s not one thing they don’t have it’s another for the last two weeks they have not have sausage or cheddar cheese. at this place somebody needs to be held accountable
