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February 2024 by Alexis West
Johnny and Moe are great they always help me with everything I need at an excellent price! I will always come here!
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August 2022 by Karen N.
Review #405August 31, 2022What a speedy and efficient production line at Quick Lane Auto Service Center for my 2020 Ford Escape SUV. (Custom Built Sept 2020 and Delivered to Me from Kentucky on October. 22, 2020, Desert Gold.My SUV was serviced for its 1st oil change and tire rotation on 11/9/2021...Thank You Jordan Watson, Advisor at check in. Then 2nd for a minor part recall that was also given attention in less than an hour by David Lulewicz, Advisor so again Thank You! My 3rd service appointment was for a nail in my back right tire which was a two day call ahead to get in Quick for the removal and service check. Thank goodness it was small and no damage to my tire and no replacement needed. I'm glad to have signed up for the Ford tire protection plan when I leased my SUV back in October 2020. It's a great option package and is worth the feature especially for Michigan Roads.Appointments are needed for timing purposes with friendly service attention. After completion a customer as myself is highly satisfied!There's always a Hello greeting at check in, then the easy paperwork. A porter will cover my steering wheel plus seat and floor with a plastic shield to prevent grease or oil from the service tech's hands.Free Car Wash is also given when vehicle service is completed. Nice ! I posted photos on how clean and well maintained the customer service lobby and waiting room is as well. Free Water and Coffee and TV viewing. "Note: OPEN SATURDAYS for your convenience 8:00AM - 2:00PM "Thank You Suburban Ford Quick Lane Tire & Auto Center for taking care of My Little Ross! :-)SpecialK -Karen N.
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November 2021 by Reginald Graham
Called the shop today at 11:20am (Nov 29, 2021). I wanted to get a tire repaired. The guy said they don't do it. Advertisement on Google says repairs.
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November 2021 by Damian Mitchell
They were rude when I called asked about service.. Person spoke bad english..Also hung up on me .....
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March 2021 by Roy T.
Was given the run around with this place and they didn't fix what was wrong with my truck. wouldn't recommend
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June 2020 by T B.
When you are told a tire rotation will cost $23 it should not change to $28 when you pay the bill. Come on. This is the year 2020. Very sad.
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May 2020 by Adepetun Oluwabusayo (D'GOVNOR)
Place appears to be in need of restocking soon
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October 2019 by Paul R.
DO NOT GO HERE!!! I called and they said it was a 2 hour wait, so I got in my truck drove to drop it off when I arrived ,they tell me they won't be able to do it today. It was 2:30 and they close at 5. When I was leaving (very upset) one of the techs was speeding through the parking lot and almost hit me. This wasn't the only time I have had bad service here. I've had to wait hours and hours and hours when they only tell you it's going to be one or two. Do not waste your time and find somewhere else to go!
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June 2019 by Sue H.
I have been coming here for a few years for my oil change. Place is very clean and professional. I have always had good service. Would highly recommend
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May 2019 by Stephanie B.
This morning I came to Quick Lane for an oil change. I have never been to this particular location but I knew my car would be in good hands. I fully expected to have to wait at least an hour for an oil change at 8am. Jordan told me my wait would be roughly an hour to an hour and a half. No issues for me, my boyfriend was meeting me so we could have a breakfast date at the nearby Starbucks. Spot on my car was ready in an hour and a half. There was at least 6 people in front of me when I arrived at 8am. I got the works package and a tire rotation. When I picked up my car Jordan went thru my vehicle checkup with me very thoroughly. With every service you get a free car wash. The wash wasn't running this morning so I was given a free car wash coupon. Great fast service. Friendly staff. There's vending machines and free coffee in the waiting area, along with comfy seats and a TV.
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March 2019 by Wayne H.
I had an 8am appointment today to replace a passenger side CV axle on my Volvo S40. I was expecting to be there for a couple of hours, but to my surprise, Mike had it completed in 30 minutes. I was very impressed with Mike and his crew and I will definitely will go back if I need more service!!! Thank you Mike
