Rent-A-Center provides rental items with generally quick delivery and staff described as nice, professional, and helpful over the phone. Some customers report good experiences where store managers work to rectify problems. However, other experiences include long waits for orders without communication, and receiving items that were dirty or in poor condition. A noted downfall is a lack of flexibility to reschedule payments during financial rough patches, regardless of prior payment history. While some service interactions are positive, other customers express frustration with follow-through and product condition.
