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August 2023 by Steve Norris
If you are looking to buy quality products this is not the place. Purchased an $800 bag and the stitching came loose within months.I was told that it wasn't covered under warranty after it was sent for repairs. After multiple attempts to have this company back their message of quality and luxury products I ended up having to pay for repairs to be made. If you're looking for smoke and mirrors look no farther. Go hang out grab a free coffee at their cool looking store on my dime apparently. Shinola you should be ashamed of yourself!
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August 2023 by Heather Blanco
Well worth the trip for any brand nerd - I was the VERY FIRST purchaser of this beautiful green-banded icon ;)
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August 2023 by S S
Sales teams could use training. C tier quality, premium prices. Watch bands tend to fray. Sometimes the design team gets it right though.
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July 2023 by Amanda L.
Writing this review as both a hotel guest and a wedding guest, so speaking to both the Shinola hotel stay AND their event space experience! In short, everything was basically immaculate and while Shinola is extremely pricey, they really deliver on the level of quality and service that makes it worth it! Hotel: Everything about it is delightful. Probably the biggest selling point to me is the fact that Shinola is dog-friendly! They are so welcoming to dogs - they have a terrace in the middle of the hotel where you can take the dogs out rather than having to navigate all the way back down to the street level! My main frustration with the hotel was the check-in process. I was hoping for early check in, which they were really good at communicating with me wasn't going to be a guarantee. So the day I was coming in, early check in sadly didn't work out, but regular check in was at 3 pm and so when I showed up at 3 pm on the dot and a room still wasn't available for me to check in to. They said that one should be ready in 15-20 minutes and so I went to park my car in a nearby parking lot (you can do valet or find your own parking, the price is comparable). When I came back almost 30 minutes later, the room still wasn't available. At this point, I think there was a bit of miscommunication because while I would have preferred a room on the floor with the pet terrace, in the interest of time (I had a wedding to get ready for!) I just needed an available room regardless of which floor, so the front desk was able to get me checked into a different room and we were on our way. Again, such lovely customer service because all the front desk attendants remembered me and my dogs and would follow up throughout the stay! Shinola has 24/7 room service, which is lovely to see. The food isn't the same kitchen at the San Morello restaurant at the base of the hotel, but it's still very tasty! They also offer late check out if you need it. The rooms themselves are amazing, with high quality bedding, linens, everything! Everything is beautifully designed and dreamy! Truly just like how I would imagine Shinola to stage a home! As for the event space, my goodness JUST as delightful! It's a bit of a maze to get from the hotel lobby to the event space, but doable! There is also a separate entrance to just the event space itself. The glasshouse is beautiful and such a dream wedding venue! Again, all those working the event were so friendly and kind, great bartenders, AMAZING food at the wedding, such comfortable seats and other amenities that just really set this apart from other wedding venues. I know it must be so expensive to get married here, but you definitely see the difference in the quality! The two big observations that took away a slight bit from the overall experience were: 1) The glasshouse event space is so stunning and filled with greenery, but the hanging plants in the air were very obviously fake, which was a bit mystifying. Would really love to see real plants in these and more diversity in their plant selection as most of theirs were relatively basic! 2) This one is the big doozy, but the day I was at Shinola was a very humid, muggy day in Detroit. There were some sprinkles throughout the afternoon and evening, but never enough to break the humidity. What's surprising to me is how humid it felt throughout the entire Shinola building. Not just in the glasshouse event space, which is to be expected given that it almost mimics a greenhouse, but truly everywhere else. On my hotel floor as I walked through the hallways, it would be so hot and muggy. It was to a point where I wonder if the hotel did not have central air or good enough insulation. Thankfully my hotel room had great A/C, but there was such a shocking difference between inside my hotel room and out in the hallway on several of the floors that I went to that it was truly significant enough to note here! But overall, I absolutely loved my little staycation in Detroit at Shinola. I was so grateful I got to do this stay with my dogs AND cel
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June 2023 by Kimberly C.
Absolutely fabulous boutique hotel! From the decor, to the rooms, to the service when you enter or are grabbing a drink to the valet service all were top notch. I will definitely be back and recommend to others traveling through or just for weekend
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June 2023 by Ron Reed
The Woodward Shinola Store has a great sample of Shinola products. This store is one of several highend stores on Woodward.It's right next to the future Apple Store, the Greyson Clothier, around the corner from Gucci Detroit, Lulu Lemon, and H&M.Detroit is increasingly a great destination for shopping.
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April 2023 by Klaus Bello
A true Detroit icon. Originated here and represents Detroit. High end quality in leather bags, watches and some jewelry. Venassa was very helpful, considered and respectful, all that with a smile.Loved the adjacent hotel and Sanmorelo as well.
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April 2023 by Baz
Watches are cheaply made. I have worn my watch 4/5 times only to have the crown just fall off what a joke. Wouldn’t recommend to spend any money with this company.
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December 2022 by Scott Beaudrie
Wonderful inventory of Detroit made watches, jewelry, and accessories. The parking situation is horrible. Cannot support Detroit Businesses on Woodward if there is sparse parking.
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October 2022 by The E Family
I called the store to get my watch battery replace only they tell me yes we can replace your battery I even give them the name of my watch when I get there why these people tell me they only can repair their own products I said okay,,, put on your website you all do not repair other products,,,,battery replacement
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July 2022 by Trent McRitchie
Firstly: I LOVE SHINOLA PRODUCTS!! USA MADE AND LIFETIME WARRANTY!! Christian, the gentleman that helped me with my 3 watch service order & metal bracelet issue was EXCELLENT. He was very patient, made sure to keep everything in order and I received emails confirming everything he did. They were able to replace a watch battery for me with my appointment and also sent the other 2 & the bracelet into the the factory for case polishing and new batteries. The bracelet was REPLACED and I am very thankful. I really love this brand and their ability to stand behind their products 100%. The staff at both the Canfield and Woodward store have been amazing to me. My wife has 2 Shinola watches and she loves them very much. One of my watches will be back tomorrow and I appreciate the quick turnaround!! Case polishing is a great way to refresh a worn watch and adding a new band or bracelet is great to. It is reassuring to buy something you can have forever!!! THANKS FOR ALL THAT YOU DO SHINOLA!!! GOD BLESS ALL OF YOU :) We wish you more and more success with your company and can't wait to stay at the Shinola Hotel sometime :)
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July 2022 by Greg Fawcett
Love Shinola. We were downtown for a baseball game, and dropped by for a visit. Lots of great crafted items in the store.Joey took great care of my wife and I during our visit.
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May 2022 by Tim Szczesny
Great store, and we like supporting a local business. Beautiful watches and several options for leather wallets, but the most minimalist wallets are overpriced. Still, we treated ourselves with a very attractive watch for "her" and a slim RFID security wallet for "him" with designs that we both like.Update 10 months after Birdy watch purchase: the watch stopped keeping accurate time 10 months after we bought it. I thought it was a battery issue, but the rep in the store stated there are multiple issues with the movement. The local store had to send the watch to the factory for an assessment using analysis tools they did not have in-store at Canfield. I will give a few stars for the watch design and customer service experience so far, but I just cannot recommend a watch that stopped working in less than one year. I do believe they will make this right somehow, but this is our first Shinola purchase, and it does not give me confidence in the Shinola brand. While we were in the store looking at new products, we loved the gorgeous design of the Diamond Petoskey Book watch. We seriously considered buying it, but I can't imagine shelling out $2,900 if I have low confidence in the operational quality.
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January 2022 by Joel Layton
Pure Detroit. The sliders are awesome and they have nice variety. Music takes you into the way-back machine. And you can watch the ponies.
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October 2021 by Matt Semelbauer
Always great service, Detroit made watches for any occasion.
