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September 2023 by Robert Brown
⚠️⚠️⚠️⚠️⚠️1015am 1 Sept 2023. Zero stars not 1. Manager Marshall and female coworker were rude, arrogant, and arguing with me. He interrupted me 4 times in less than 3 minutes. Spitting out " programmed responses" to make excuses for the terrible service here. 4 stations open with only 2 employees. But one employee in back doing nothing. A bank should have enough employees or IT SHOULD NOT BE OPEN!!!!!! drive thru speaker is so loud everyone in lobby can hear your private information. This bank has a terrible reputation, wish I got my loan somewhere else . They make countless mistakes and are very slow to correct them . These problems occur at almost every branch location. Some branches are not even open during normal bank business hours.
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June 2023 by Allen Adale
Normally I give only 1 star to this company as their many bad policies interfere with customer service and sometimes there are not even open !!! Online banks will be wiping you out if you don't get better ?Today at this location I was helped by an awesome employee Olivia who was mostly fast ( warn us ... like " I'll be right with you..." before you abandon your station and there are no other cars please.) Had multiple things to do and she was very nice.
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September 2021 by Amber Vsetula
I have been with Astera for nearly 15years. They always have great customer service and great rates. I love my credit union.
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March 2021 by Jake Ewing
Honestly, all locations around Lansing have gone downhill the past couple of years. There’s always a pretty good chance the ATM doesn’t work. I know that a ton of employees have quit, especially at the Dewitt location, and they’re very understaffed. That being said, I don’t want to bank here just because I feel bad for the remaining employees. I can easily go somewhere else where drive thru and call center hold times aren’t 20+ minutes. Also, a major issue is the lack of a debit card machine at any of their locations. Not even the option of a temporary card.
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October 2020 by Kay Waldon
I have always had Great service at Astera Credit Union. But Sheila Mitchell, lead service representative was exceptional!!! I saw Sheila for a car loan. I can honestly say she provided me with the best customer service I have ever had. Thank you so much Sheila!!! I appreciate you!!!
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October 2020 by david earhart
None of the phone numbers work I've lost my card and can't get ahold of anyone this is crazy frustrating ! what is going on?UPDATE: Quick response back, responded, and explained. New phone system just installed.... working out bugs. "So sorry". I was happy with their response.They were happy for the review...they didn't know the phone calls were even being missed...IDK who the phone system supplier is but the 1 star transfers to them!Thank you for the quick response. New card on the way?Can't be a 5 star.....the fact it happened. Thanks
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October 2020 by Smile Awhile
Lobby still closed as of June 15th 2020
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April 2020 by Vicki Becker
We have been members since 1970 always been treated professionally would not consider any other banking facility .
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March 2019 by Jody Albert-Vicary
Love this credit union. I've been a member almost 30 years, and no complaints. I love the Kasasa program. Finally members can make a little money when it's deposited.
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April 2016 by Jessica Bach
I had them for years without a problem. I have had two errors recently that were their fault. I figured I'd go in and explain and it would be okay. The manager I had to speak with was rude and refused to help. I had to report them through the Consumer Assistance Center and won. They also added new fees without properly telling anyone. When asked about it, they offer Kisasa but everything takes days to clear and there were problems with direct deposit going through or you can spend $25 and keep an account there. They really do not care about customer service any longer. The second incident (same as the first, their fault that I had to report), the same manager was rude, refused to help and I had to report again. Needless to say I started at another credit union who have been very helpful.
