-
May 2023 by Dave F.
Like many of us, I am insured through my employers. My company changed health insurance policies last fall and, thankfully, I'm not regularly on any medication. But I had a medical emergency and needed some new medication. The doctor submitted my Rx to Walgreens of DeWitt. I showed up about 8 hours later to pick up the prescription. Walgreens said that - even though I was already a Walgreens customer - because it is an expensive medication, they needed pre-approval...but because I had new insurance, it is their policy to not take any action until the customer comes into the store. In other words, Walgreens of DeWitt received a Rx for a critical medication and just sat on it...not as a mistake, but as a course of their policy. No phone call, no text, no email (yes, I use the Walgreens app and website).Meijer, Walmart, and numerous other pharmacies wont put your health in danger. I'd recommend you follow me there.
-
April 2023 by Thomas Allison
1 lady working in the pharmacy on a Monday morning, and she has a terrible attitude. Very condescending and rude.
-
April 2023 by Jason Argo
1 lady working in the pharmacy on a Monday morning, and she has a terrible attitude. Very condescending and rude.
-
January 2023 by Theresa “Try me Theresa” Thompson
Call when script is ready. Go to pickup. Nothing ready. Over it.
-
January 2023 by Theresa Thompson
Call when script is ready. Go to pickup. Nothing ready. Over it.
-
December 2022 by Buddy's PALS
Ordered 350 pictures first set lines running through them. They offered to redo, pick up this morning to hand them out to school kids. Again I randomly pulled one out lines running through them. I'm so upset I have nothing to hand out to all those students. Sometimes it just doesn't pay to do local, then to have them say oh well nothing we can do. Really disappointed ?
-
October 2022 by J M
Worst pharmacy in the greater Lansing area.Two months in a row my rescue inhaler stopped working after only a few puffs.I came in the store to get a replacement Inhaler as I was having an asthma attack. I was told by the pharmacist that they could not help me and that I needed to call the corporate number of the manufacturer of my inhaler and request another one. Clearly the pharmacist could hear me wheezing because they gave a look to another coworker and started smirking at my plight for a working rescue medication. My asthma is not a laughing matter. Ended up having to go to Urgent Care because Walgreens wouldn't replace the broken inhaler they sold me and I had no other options.Absolutely unacceptable to sell non functioning medical items and expect the patient to call the manufacturer to get a working item.If you value your health, take your prescriptions anywhere else.
-
July 2021 by Vicki Griffith
Awesome customer service today from the ladies in pharmacy helping with a very time sensitive test situation. They made our testee feel very brave and got the results to us quickly. Highly recommend this customer service oriented team!! Thank you!!
-
January 2021 by Myriah L.
I love this pharmacy! The pharmacist, technicians, and everyone are incredibly helpful and kind. Very fast service and always with a smile. They always have my prescriptions in stock and the line is not a mile long. I feel like they actually care about me and my family! LOVE!
-
December 2020 by Jane R.
I love the Walgreens in DeWitt. Everyone is helpful and friendly. I've used several different pharmacies in the area (Kroger, Meijer, Apothecary Shop) and always had long waits and problems. At Walgreens they treat you like a friend and resolve any issues that may arise. The store also has great perks and good sales on everything from beauty products to food. We wouldn't go anywhere else for our drug store needs.
-
November 2020 by Tony Webster
I spoke to a machine. It could not understand my phone number. It could not understand the word 'no'. There was no option for speaking with a pharmacy staff. Very poor customer service.
-
October 2020 by David Wells
Just checked on FedEx helped out
-
July 2020 by Charles Armstrong
Had to get an emergency meds on a Sunday morning. Had the doctor send it to Walgreens because it was advertised opening at 9 AM. When I got there the store was open but the pharmacy was closed, not opening till noon. The teller gave me a phone number to call a 24 hr Walgreens 15 miles away to see if they could transfer the scrip. They could not find any record of it in the system. Called the doc office and show a confirmation of the order. Called Walgreens again an got passed around still no record and was not willing to talk to the doctors office. Had to again page the doctor and resend to another pharmacy. This the second time being screwed by Walgreens. I would not recommend them ever.
-
January 2020 by Erin B.
Went to Walgreens after problems at the meijer pharmacy across the street. This pharmacy not only had my scrip in stock, but the pharmacist checked me out and answered all my questions. He also asked if I would like my scrip to refill every 90 days so I don't have to come back as often. Yes please! I would also like to note that this pharmacy had me checked out and on my way in 10 minutes at 4:30 on Christmas Eve. Great pharmacy. Well done.
-
January 2018 by Staci M.
This is a brand new Walgreens in DeWitt and I am extremely satisfied with the pharmacy portion. The pharmacist recognized that something was off with my child's prescription and phoned me immediately to let me know what was going on and that she would be making contact with the doctor to get it sorted out. After, she called me again to let me know she had taken care of it. Communication was amazing, and so was the customer service.
