Grand Pointe Marina of Lansing is a highly regarded dealership known for its outstanding customer service and knowledgeable staff. Many customers appreciate the quick and thorough responses from the team, especially when inquiring about used boats. The dealership provides detailed information, including videos and pictures, to ensure buyers are well-informed before making a trip. Customers have praised the friendly and helpful service department, noting their ability to fix problems efficiently, even on older boats. Many have experienced impressive service, including unexpected detailing during routine maintenance. The staff's expertise and welcoming attitude create a positive environment for both sales and service, leading to strong customer loyalty. Despite some negative reviews elsewhere, most customers report excellent experiences at Grand Pointe Marina, making it a recommended choice for anyone looking to buy a new or used boat. Overall, Grand Pointe Marina is seen as a reliable and supportive business that values its customers and their boating needs.
I was looking for a boat and called about a used boat they had. Talked to Ryan Carpenter and setup a appointment to look at it, had a family issue and couldn't make the appointment. Ryan was very understanding and very professional about having to cancel the appointment. Thanks again Ryan !!!
October 2025
Outstanding service!! Ryan Carpenter is the dealer to go to for your boating needs! The entire staff though does a great job and takes pride in their work! Couldn’t be happier with my pontoon purchase!! Thanks Ryan!
June 2025
Easy process to purchase our first boat. Due to our busy work schedules we were able to handle almost everything by phone/email. Day of pick up we had a wonderful ride on the river to get acclimated and learn about operating and maintaining everything. Thank you!
