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November 2023 by Ronald House
Brought my 5th Wheel to have a water pressure issue and 2 toilets repaired as well as a door adjusted. Was told everything was fixed so I paid $875.35 over the phone via CC. When I got to the campground, nothing was fixed but the door. Was told to bring it back in, so I did. I was charged an additional $1031.63 for the same problems to get repaired. I reluctantly paid the bill but only because I was told the owner Bradley Frank would correct the bill as well as I need my camper that weekend for a family getaway. I called, multiple times, emailed, and texted the office, after a month I finally got a hold of Mr. Frank who said "he would look into it". Well guess what... haven't heard back and its been over a month. He doesn't even have the integrity to call me back. I would not recommend in a million years to get any work done by this company.
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October 2023 by Christine Merryweather
We have a seasonal site at Sun Retreats Gun Lake. We had them winterize our RV last year and I just called to use them again this year. They did an excellent job last year and their prices are very reasonable. I was concerned because it was our first year having a residential refrigerator, but they winterized it and everything was great. When I called this year, I was greeted by a pleasant call taker who was very helpful and had all of my information from last year. I will continue to use them every year!
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September 2023 by J Stone
Poor communication had them come out to look at my RV twice 2 separate times!!!Still have yet to get back with me. Unbelievable. I would really rate this as zero stars.
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July 2023 by Michael Thompson
Came out quickly and fixed the issue.
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July 2023 by Lonnie Harthun
B Frank rv service repaired a electrical issue we had with our motorhome. very happy and all is good.Service: Electrical
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July 2023 by Pat Siler
Brought them my camper to repair the loose roof. They were suppose to glue down the loose rubber. When I picked it up the roof had been stretched and secured but not glued down. I was guaranteed it would stay down. Put the camper in storage because I let them repair it on there off season. First trip in the spring the roof is getting air under it and coming loose. Talked to the office girl and keep being told Brad the owner will call me. He never did. Now I’m being told it’s not there problem it’s over 90 days. Very disappointed with this company. I actually have friends that know the owner. Even they can’t believe they wont fix the problem.
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June 2023 by Jason Cupp
The owner and service guys are top notch. I’ve used their service a few times now. They know what they are doing and I learn a few things. Highly recommend!
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May 2023 by Duff Browne
I was having problems with my furnace. They have several excellent technicians, and in the end, they discovered that the CO detector was unplugged (maybe because it kept sounding off?), and that the heat exchanger was perforated. A possible death sentence, as one of them put it.They had a replacement furnace core on hand, and finished the job off and got me on my way. The whole crew there was friendly, had helpful advice, and they work well together as a team. They struck me as caring people. I'll be back when I have other issues with my 25-year-old motorhome.
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March 2023 by Lewis Clairmont
Amazing people, I'll be back for sure. Very good work at a reasonable price.
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November 2022 by Kip Smith
July 5 to Nov 1 repair still not complete and Cedar Spring office calling me after hours and scolding me for not being OK with it. I’ve requested the owner call me. Totally poor service and rude communication with Cedar Springs staff.Service: Body & Trim
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September 2022 by Tim Ockerman
My wife and I bought a new fifth wheel from General RV. After getting delivery we had issues pop up with the Home. We called General RV and they informed us that we were outside of their area for service. So we contacted B.Franck even though we were outside of the Service area they were more than happy to come over this was warranty work so we would pay them ,General RV would reimburse us. So the repair man comes over fixes my problems and leaves 20 minutes later another one comes up so I call the repair service and he comes back over and stays for another 40 minutes and fixes the problems that we had at that time. They provided an outstanding service for us when General RV turned their back on us. So thank you very much for your service and your considerate service man. As a footnote to this in trying to get our money back from General RV for the warranty work required 4 phone calls most of them were not returned my wife finally called our sales person again to get this straightened out as you can tell I’m not happy with General RV good salesman from that point on not good.Service: Auto engine diagnostic
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September 2022 by Emmaleah McCullick
Got us scheduled within a week, great communication, and are service guy was efficient and very nice
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July 2022 by T
We have used this location in Door twice. Each time offered excellent and fast and reasonable priced service. I’d highly recommend for any RV needs.
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July 2022 by Cheri Burch
Never been here before. The staff was kind and had a great sense of humor. We took our rv refrigerator in for get fixed.
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July 2022 by Mike Bergman
They diagnosed the electrical problem and had a short turn around time .very friendly and knowledgeable.Service: Electrical
