-
August 2023 by ANNIE EURE
Our Salesperson was very nice, but I just purchased a car from this dealership that needed immediate service in order for the car to run correctly. There was noise from the tire area when I turned the steering wheel to the left or right, and rattling when I drove it. I told my salesperson that I would be taking the car to my mechanic (in Lansing), 40 miles away to have the car checked out immediately when I arrived back home. I also told the person that completed the paperwork for financing the car the same thing. They both said Okay and understood my concerns. Within 24 hours I was back at the dealership to return the car stating that the mechanic found all kinds of issues with the car, and acknowledged that the dealership had sold me a car with lots of mechanical problems, but could be fixed for approximately $5,000. The man I assumed was the owner of the dealership came out to speak with me and my husband when I returned the car, and he said that the dealership would do absolutely nothing to remedy the problem with the car, and that we could buy another one on their lot of equal or more value than the one we had purchased. He was firm with me that he would not give us our money back and showed no compassion for us buying the car in good faith. This has been a bad experience for me with this dealership, and I will not do any service or business with this dealership ever again.
-
August 2023 by L K
My husband and I have bought quite a few cars over the years, but working with Steven this time around was hands down the smoothest and most pleasant experience we've had. When we're ready for our next vehicle, we'll be coming back to Randy Wise Durand. We will also be recommending Steven to our friends and family as well. Thank you!!
-
August 2023 by Sarah Burns
I financed a car there in January and Alyssa was THE BEST. I had a few hiccups but the Manager Michael Bird(Byrd), sorry if I spelled the name wrong, made everything right and went above and beyond to make sure I was satisfied with my purchase. I am happy to give 5 ⭐
-
July 2023 by Jenny Kleinstiver
Jay Watkins was amazing to work with! He was quick and efficient and took the time to drive from Durand to Birmingham to deliver my paperwork. I appreciate him and his work.
-
June 2023 by Manda S
Randy Wise in Durand stole me from Ford and finally got me into the Jeep I've always wanted. Jay Watkins went above and beyond to ensure a positive and painless lease trade-in experience. He went out of his way to obtain a vehicle from another location just so I could look at it, was very knowledgeable about the vehicles, and continued to follow-up after the sale to make sure I was happy with my purchase. I left my hometown to drive to Durand and I'm so happy I did!
-
June 2023 by Jennifer Hendricks
Best car shopping/buying experience EVER!!! Thank you so much Jay Watkins for saving me from buying a junker!! Everyone was awesome and so friendly but he went above and beyond over the top for me! Much Appreciated and I love my new Jeep!
-
June 2023 by Alan Grudzinski
The total loss of our car expedited the search for a replacement. I was looking for a specific set of options on a 2023 Grand Cherokee and found it at Randy Wise in Durand. Jamie Edwards, our salesperson, was great in getting all of the paperwork complete and delivering the vehicle to us. A great experience buying from them!
-
June 2023 by Daniel Griffin
Go find Jay! He was excellent and super friendly! He turned what is normally a miserable experience into a fun one! Billy in finance was also great! He helped me get the financing that worked best for me. Thanks Jay and Billy! Rockstar team in Durand!
-
June 2023 by Amanda Snyder
Randy Wise in Durand stole me from Ford and finally got me into the Jeep I've always wanted. Jay Watkins went above and beyond to ensure a positive and painless lease trade-in experience. He went out of his way to obtain a vehicle from another location just so I could look at it, was very knowledgeable about the vehicles, and continued to follow-up after the sale to make sure I was happy with my purchase. I left my hometown to drive to Durand and I'm so happy I did!
-
June 2023 by Raymond Fernandez
100 percent recommend this dealership! I’d like to thank Jay Watkins for his hard work and dedication to getting my deal done! I love my new Jeep and look forward to driving it for years to come. Jay and crew made it easy and well worth the hour and a half drive out there.
-
June 2023 by Mary Bukosky
They will sell you a car that turns out to be a lemon and their mechanics will say “there’s nothing wrong” until the 3 months are up. Put in over $2000 in repairs and all they say is they’ll let me trade it in for another car if we give them the car and more money down!We have bought several cars from Randy Wise and sent many friends. Never again! They care more about making money than standing behind what they sell and loyal customers
-
June 2023 by Josh Roark
Jay Watkins was the best car salesman I have ever worked with. I would absolutely recommend him, and the whole staff at Randy Wise in Durand. Best car shopping experience I've ever had.
-
April 2023 by Jeffrey Checker
Alyssa Hill was our salesperson and she was awesome! She helped us get into the vehicle we wanted, and couldn't be happier.
-
March 2023 by Angela Matznick
Three years ago I went to buy a jeep and Dean was my salesman. Dean was absolutely amazing, so last week I went in to buy another jeep and found out Dean was out of town. Luckily I talked to a lady named Lisa who was also fantastic. I told her that I wanted to make sure Dean got my sale even though he wasn't there, she reassured me that she could take care of everything but make sure Dean would get credit. Lisa took such great care of us and was so helpful it made our purchase smooth and easy. On Monday I got a text from Dean thanking me. This is why I love to purchase our vehicles from Randy Wise!
-
February 2023 by dee wood
SAFETY CHECK BEFORE SELLING? BRAKES YOU'D THINK WOULD BE INCLUDED. HAD TO FIND OUT LATER NEEDED BRAKES IN A FEW MONTHS. SHOULD HAVE BEEN TOLD IF REVEALED BY ?SAFETY? CHECK. THEN I'D HAD A CHOICE TO BUY OR NOT, $500 FOR BRAKES. ALSO, ONLY IN MY OPINION, THEY ONLY CHECKED FINANCING WITH AN INSTITUTION OF THEIR CHOICE. WHICH THEY MAY GET KICK BACKS FROM AT AN EXORBITANT RATE FOR SENDING BUSINESS THEIR WAY. DOUBT IF MY FINANCIAL INSTITUTION WAS EVEN CONSULTED
