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February 2024 by James Hiotas (Jim)
Extremely friendly and personable. They were so genuinely friendly that I’m leaving a review. Lol. I’m not one to really do reviews unless it’s at end of the best-worst spectrum and they were definitely on the best for banks in the area.
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February 2024 by A C
As an increasing number of banks are reducing their staff and replacing them with ATM machines, this branch of Chase continues to prioritize the right approach. They offer face-to-face customer service with amazing, highly skilled, and knowledgeable staff. Tim and Josefine are not only incredible at their jobs but also genuinely care about their customers and take pride in what they do. This is a rare quality in customer service these days. If you are looking for a new Bank, try Tim and Josefine
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August 2023 by Nate Fischer
Josefine was incredibly kind and helpful. I had a lot of little tasks I needed help with regarding my accounts, and she made the whole process easy and enjoyable. It truly made my day. Highly recommended.
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August 2022 by Seanna 4
Worst bank ever
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November 2021 by SdollaDotCom
Worst bank ever
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August 2021 by Emma
I called because of an issue I was having with a third party, and they were so kind and helpful! She explained everything in perfect detail, and made me feel confident that they would work with me to the best of their ability to get the issue solved. She assured me if I had any further issues they were happy to help me! The staff are so nice! Highly recommend!
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January 2021 by kushtrim fazliu
Best bank !
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December 2020 by Emma Rossell
I called because of an issue I was having with a third party, and they were so kind and helpful! She explained everything in perfect detail, and made me feel confident that they would work with me to the best of their ability to get the issue solved. She assured me if I had any further issues they were happy to help me! The staff are so nice! Highly recommend!
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January 2020 by Arryn Smerdon
Absolutely atrocious customer service. My wife and I went there a few months back to close our accounts and credit cards since we moved to a credit union and the person who "closed" our accounts was condescending and mentioned how "if we had more money" they would be able to do more things for us. I say "closed" because we paid what we owed on our credit cards in cash yet they will not provide us written documentation that we did so and we continue to receive letters saying we owe interest payments on a card that no longer exists that they won't let us deactivate. They outright REFUSE to provide written documentation stating that we paid our card off and the card is closed yet we cannot pay it online since we no longer have an account. This means we have to keep running a perpetual vicious circle of having to go in person to pay what we supposedly owe on a card we don't have only to not be provided any sort of documentation and then receive another letter saying we didn't pay the full amount. Everyone, including management, refuses to help us settle the issue or even really acknowledge the issue. I highly recommend going to Lake Michigan Credit Union instead.
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December 2018 by Hunter Leigh
Dametreon was extremely knowledgeable and helpful with getting us our money exchanged for our upcoming trip. We had a lot of asks and everything was taken care of efficiently and made this part of our travel plans very easy! Awesome customer service!
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January 2018 by Amy Y.
The staff here is super friendly and helpful! It's 2018 and I'm still running around with a chip-less debit card. I've been to half a dozen or so different Chase banks with this card and this is the first and only branch that was willing and able to dig into the problem and get me a new card. Very satisfied with the service here. Wish I had come here first thing when chipped cards became standard.
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June 2017 by Nikki Montgomery
Friendly service.
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January 2017 by Barry Brown
As a small business owner in East Grand Rapids, I expected good customer service from Chase Gaslight. Unfortunately, I was continuously disappointed. First - Chase business banking policies, like very low mobile deposit limits, constant holds on checks from reputable businesses, and irritatingly frequent fraud alerts, are designed to protect their interests rather than improve the customer experience. Second - When their overdraft notification system failed, I unknowingly made 9 small transactions before being alerted to the problem. When asking for a refund of all but the first $35 overdraft fee (the first overdraft was my mistake, the rest were preventable if their system worked) they were very quick to decline citing 'policy' and 'federal regulation'. Chase cares more about their short term gains than about their long term relationships with clients. Goodbye, Chase.
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August 2016 by Irisi T
My favorite chase branch!
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June 2011 by A Google User
I have always received first rate service at this bank. The personal bankers are helpful and friendly, and the manager is too! The only negative I can think of is that sometimes it looks deserted when you walk in, because the tellers are at the counter around the back to the right so they can do double duty at the drive-up window.
