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November 2025 by Nicolette Tran
Chelsea provided outstanding service assisting my mom and me today. We truly appreciate her professionalism and kindness!
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November 2025 by Michael Addison
Chelsea helped me out tremendously! Amazing employee!
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November 2025 by Abdul Hadi
Chelsea was so helpful and very kind!
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November 2025 by Gabrielle VanWert
Had such a positive experience here with Chelsea. She was more than happy to help me, was very knowledgeable/helpful, and had a positive attitude. Made the process much easier than it was going to be at a different store. Thanks Chelsea!
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November 2025 by James Rutherford
Stopped in to budget my bill and had a very pleasant experience thanks to Chelsea
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October 2025 by John Newman
Aidan and Chelsea were helpful, polite and quick to assist. Thank you.
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October 2025 by Mr Krud
I would not go to the service. I have the service in a scammer got into my account and took my phone number and I have to wait seven days for anything to happen. Please just go somewhere moresecure.
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October 2025 by Carter johnson
The manager Kayla was really helpful with everything I requested in store and gave me a 10/10 in store experience would recommend anyone who uses atat come into this store!!
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October 2025 by Pamela Seawright
Kayla is the sweetest!
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October 2025 by Tristin Gless
NEVER BUY A PHONE HERE!
Back in September, I went into the store and talked to them about upgrading my IPhone 12 to a 16 plus. They explicitly told me I would be getting a $700 trade in value so I ordered my new phone. They said they would call me when I came in (they didn’t). When I went in to pick it up, Kayla was processing the order and told me I would be getting 700 off, but when the paper printed, it said 350 (this shows that even she was confused). She told me to contact customer service so I did.
Flash forward to today (10/14/2025). I was about to do a software update on my phone when it said I was out of storage. I checked and it said I had only 128 GB of storage on my phone. When I ordered my new phone at the store, I know for a fact that I said I wanted 256 GB. I LOVE taking pictures so I would never order 128 cause it’s not enough. Since I’m on my mom’s account, I personally never got the order confirmation to check this error. I went into the store and explained the situation to KAYLA. She said since it was past the 14 day return policy there was nothing she could do. I then told her that when I came to pick up the phone initially, nobody confirmed that I was the right phone (or else I would have made the correction then). She then proceeded to mock me and say “I'm not gonna confirm that and say “here’s your 128 GB iPhone”” THAT IS CUSTOMER SERVICE 101 to confirm that I am receiving what I ordered.
Every interaction with various staff members at this store have been awful. Never going back there and will probably switch to a different service provider after this.
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October 2025 by Larry Baldwin
Kayla is the sweetest! She has the brightest personality
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October 2025 by Dylan
Filberto was great help!
Unfortunately ive called this location a few times asking questions about my order and the lady on the phone always has an attitude and very dismissive @ trowbridge location.
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September 2025 by Jon Bart
Filiberto is great
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July 2025 by Christine Cimala
Logan was fantastic!
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July 2025 by Jonathon Hilton
Logan was great, got my sim swapped out fast and easily
