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January 2024 by Liam Briggs
So we got great ice cream but the day after we all got sick but the flavors are good but the sickness is bad and can’t leave my bed
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November 2023 by Asad Jahangir (Lion)
Always a good backup when MSU dairystore is not open. Food ice-cream and the location is ideal, located right in the middle of downtown East Lansing. Twh flavor options are good, I went for Cheesecake and Cotton candy mixed with fresh raspberries.
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November 2023 by Darian Pearson
Even while busy, the customer service was great. The ice cream was the best I I've had in a long time. I recommend ??
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November 2023 by Laura Harris
Well made ice cream though it can get busy - line moves fast.
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September 2023 by Judo2323
I ordered the apple pie ice cream in a cup and I got about a quarter of the ingredients as compared to the picture. I asked them if they would redo it, and they would not at first. I had to show them my ice cream and show them that it was almost all vanilla with almost no ingredients and had to complain three times and they finally said they would remake it. They gave the reason that the ice cream doesn’t always look like the picture. I explained to them it doesn’t even look close to the picture and eventually they remade my ice cream at which point there was only about half the ingredients as the actual picture. They were not polite. They also got my girlfriends order wrong. See other reviews as well. They seem to gip people on the ingredients.
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September 2023 by Sairaja Mandala
Despite requesting for ice cream which is not melted, staff didn't care and mixed both the melted and hard together and served.While placing the order and asking for what we wanted, one of the staff went to registry and was ready for us to pay up.Can't even stand on what they promise " customer staisfaction"BY Not even caring!
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May 2023 by Sydney Sharpe
Went here the other day and Lulu was very friendly and helpful even though they were busy. Ice cream was great.
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February 2023 by Yiran Li
A staff on site was being very unprofessional and rude to my husband. We requested to have them write “Happy Birthday” on the ice cream cake but he said: Oh, it takes HOURS AND HOURS to train us to write something, nobody here could do it for you.” We have been buying birthday cake from them for 4 years and nobody works there ever said anything like this. Won’t come back anymore.
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February 2023 by Sharif Alazhary
Very Bad customer services. I wish there is less than 1 star option I will give it.
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November 2022 by Amy M.
I have been to a lot of bad Cold Stone stores, but this one was excellent. They were quick and friendly. The quality was amazing, and they even accommodated my peanut allergy. Great place to grab ice cream with friends near the msu campus.
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September 2022 by Anthony Barash
Went to Cold Stone on 9/17/22 and worker named Jordan N was very unprofessional and unhelpful. After rudely informing me of their ridiculous no-sample policy, I ordered a very underwhelming oreo overload ice cream. I’m very disappointed and dissatisfied with my order and experience.
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September 2022 by Barian King
Went to Cold Stone on 9/17/22 and worker named Jordan N was very unprofessional and unhelpful. After rudely informing me of their ridiculous no-sample policy, I ordered a very underwhelming oreo overload ice cream. I’m very disappointed and dissatisfied with my order and experience.
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May 2022 by Dominic Wilbrink
The Bath Rooms are “Out of Order”. They were “Out of Order” all last summer. They have been “Out Of Order” every time I have come here. i’m gonna go out in a limb here and say that they don’t want the public using their bathrooms and they’re using that as an excuse. That is not what I would call good customer service.
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April 2022 by Bottlecap-Rock
Little value - $10-$11 for two small scoops, no special cones. We would have been better off buying a half gallon at the supermarket. Staff was pleasant, not exceptional.
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March 2022 by Terri Bynum
Very sweet girl working very hard waited on me. Always tip your Cold Stone worker!
