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December 2023 by Mary Montgomery Clifford
In November of 2022 when I dealt with this company because of upcoming knee replacement surgery, I had great service and would have given them 5 stars. I purchased a Breg Polar Ice Cube at the time. Now, in November/December, I have called and left messages 4 times since I need to order a new pad for my ice machine. NO RESPONSE!!!! Makes me think that the company has gone out of business. I went to their website and there isn't even an email that you can send.
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September 2023 by Joe N
I received my bill in the mail and I probably sent a check in full for my bill which was cashed 7 days from when I sent it in. They never credited my account and actually have sent me late notifications with extra fees tacked on every time I've made a phone call to them I've got a voicemail no human being and have left numerous messages pertaining do this but have never received a return phone call in the last statement I got from them was a statement saying they're going to take me to the collection Bureau like usual when I called I didn't get a human I got voicemail and once again left them a message and still have not got a return phone call so I would not trust them
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March 2023 by Kate Petersberger
My husband had a complicated rotator cuff repair surgery on 3/14, his doctor sent the order for the ice therapy machine 3/15. I called the main number on 3/17, since we had heard nothing from this company. The lady that answered said she’d EMAIL the rep in our area and have her contact us. That was around 10am on Friday 3/17, it is now 930pm on Sunday 3/19 and we haven’t heard from anyone. Seriously, they don’t have a phone number to contact their own representatives in the field? Thankfully I ordered a machine off Amazon, but had to spend $200 out of pocket. If not for Amazon, I’d still be trying to keep up with changing out ice packs every 2 hours. He is 5 days post op now and we couldn’t be more disappointed in this service that should have been provided.
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January 2023 by William Norton
Very disappointed in this company. My wife & I were in a very bad car accident with a major hematoma on her knee amongst many other issues. Our Dr. placed an order for a knee ice machine on dec 22cond. Our $7500.00 HC deductible was met for the year of 2022. On Jan 3, 2023 and the machine would have been covered. This company let the order sit on someone's desk for 12 days & not to process the order for the ice machine until 2023 expecting us to pay $250.00 a week rental out of pocket. After we just paid $7500.00 to our HC Insurance. We told them no thank we will buy the machine on Amazon for $150.00 and own it. They don't follow up, they don't process on time and they don't deliver on time. One of the reps was just outright rude and yelling for no reason. Maybe this is just the new world we live in, however we will look elsewhere.
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October 2022 by Emily Mills
Compression Therapy Services ( in Lansing) is a great place to call if you need service after any surgery.I used them twice in the last 5 months and I couldn’t be happier. Any time I needed them with questions or help, they were always there just wanting me to me comfortable. I highly recommend them!
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October 2021 by Sherri Reed
With over 16 knee surgeries in my lifetime, I know what works for rehabilitation. I was so fortunate to have Jeff O’Brien on my side during my knee replacement rehabilitation and healing. He is the consummate professional that showed true compassionate for patients and understood how to assist with medical compression devices, that were such a blessing. My healing was rapid due to the compression device Jeff went out of his way to delivery. I would not proceed with any joint replacement or major surgery with having Jeff on my recovery team! He went above and beyond any customer support standards and I offer only my highest regards and recommendations of him!
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October 2020 by Terry Herman
Placed 4 calls to the area "rep" Never got one call back. Tomorrow is my surgery. Placed 1 call to an office here in Traverse City and got a call back within minutes. You need to take the Services out of your name. I also notified my Dr. that he needs to start recommending someone else.
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October 2020 by S B
I am the caregiver for the patient and we have received excellent, attentive service from the representative Mark for the ice compression machine. The main office has also been both professional and helpful.
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October 2018 by Christy Servis
Apparently I received my unit the day after major surgery. I was not instructed how to use the machine and wasn't given any paperwork with it so I had no idea how to reach anyone. Was discharged to a rehab facility where I had access to a computer and found that I had received some documents from the company in my email! Included is a delivery receipt, pump orientation checklist and plan of service, an 11 page document for assignment of benefits, etc. and the last document was a customer satisfaction survey. Somehow my exact same signature is on all 4 documents! Not only do I not remember seeing any documents but how do you explain the same exact electronic signature on all 4 documents - and by the way, I surely wouldn't have completed that survey the way it was answered. The pump was awesome - but your customer service sucks! How do you have a heavily medicated patient sign anything??!!!! None of the nurses knew that you had arrived, but they asked about what they were supposed to do with the ice machine wrapped around my leg! I hope I don't have to deal with this company again. I am more than upset. While in rehab I called the number on 1 of the documents to see if someone could send us instructions. No response. The day I arrive home from rehab, not 10 minutes in the door I get a phone call from the local rep stating that my contract was already expired and what did I plan on doing with returning the machine. I asked if there was anyway that I could continue using the machine until Monday when they could then come pick it up and I explained my personal issues as to why I wanted it a few days more. No phone call or visitor that coming Monday, Tuesday or Wednesday. On Thursday I phone the company myself and was told that my local rep would be calling me that afternoon and if I wasn't available there would be a voice mail on my phone. I was home all day Thursday and Friday and received no such call. Today is the NEXT Monday. I call the office number and explain my dilemma, I was told that my local rep will definitely call me and if not I should call them right back. Within moments my local rep calls, says that she has a doctor appointment and the she'd be by. I had my roommate put the machine on the back porch for me before she went to bed because I'm still not walking. Sitting with my dogs about an hour or two later I hear someone on the back porch, find the machine missing and then a green minivan sitting then backing out of my driveway. I'm sure hoping that was the local rep picking it up - but she didn't even knock or call. This is not good customer service.
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October 2016 by JOHN HANSE
I have had surgery at Allegan General HospitalCompression therapy was there select supplierI have had two failures of their machinesThey have replaced one with another bad oneLooking at the label for ISO it is outdated by two years and a halfI was told by their service personnel that they service fees machines every six monthsIn order to get an ISO certification the tag on the outside the machine should be replacedMy level of confidence with the company it does not replace their ISO tag on a regular basis is very lowThey're charging my insurance company a great deal of money for this compression therapy piece of equipment I think it should be looked into by the federal government because it is paid for by my retirement fundsI'm a PhD in reliability if this piece of equipment continues to fail my surgery may failI'm told because it is 4 July that they cannot replace say outdated troublesome piece of equipment until tomorrowIf my stitches it failed surgeon would've repaired them the same dayBut because this piece of equipment that is used to keep my arm cool sales they can wait another 24 hours I have worry called last night at midnight to let them know the failure I would thought that arrangements would've been made so that I could have had a new machine that is properly running here this morningCompression therapy is not doing a very good jobThe chances of two machines failing and a 48 hour. Is very low almost impossible but yet I have this piece of equipment has been plugged into a good power supply my computers have not falteredI do not know what to do at this point but when the tag is not been calibrated Pro verse 2 1/2 years I think depression therapy is gouging the system
