-
February 2024 by Heather Spotts
If I was reviewing the sewing machine staff, the rating would be a 10-they are so helpful and attentive. I have bought several machines and accessories from them. My rating is because of the quilt shop staff. When we entered the store, there were two workers, neither greeted us. The only time the one acknowledged me is when I walked up to the counter to ask for help and she said are you ready to check out. No I need help finding something. When the owner came around, they both became super friendly with her but still no assist with me the customer. Ultimately one of the sewing machine staff helped me find what I was looking for. The picture I have attached is how my fabric was cut despite me gently asking if we were lined up for proper measurement. I have spent hours and significant money here wanting to support local. I hope this review will be taken to heart and change can be considered.
-
January 2024 by Dawn Sawallich
I made my grand daughter the "Got Your Back 2.1" back pack out of the Tula Pink "Besties" hamster fabric! It turned out so cute!
-
October 2023 by Jasper Stertzbach
Everyone that works here is extremely rude. No one would help me, or even greeted me.
-
May 2023 by Audrey Banks
We drove 45 minutes to check out the store, and we loved that they had so many choices of fabric that you wouldn't find in a big box store, but after an hour of being there not 1 time did an employee say hello or even ask if we needed help finding anything. This is why we left without spending a dime. It seems that only the regular customers received attention. We also witness an employee being impatient and obnoxious because her POS system had an error and needed more attention than the women who was having her fabric cut because she wanted to go on lunch. We won't make that trip again. I'll stick to Joann fabrics instead.
-
May 2023 by Carrie Smith
Large shop with a variety of sewing options. Wonderful and friendly staff.
-
April 2023 by jackie hamilton
My granddaughter loved her sewing class!Everyone was so fun and made her feel welcome right awayHighly recommend
-
April 2023 by Heidi M.
I have shopped at Country Stitches for over 20 years and purchased 6+machines in that time and have always had a great experience. My last three machines were purchased with Kevin in sales and he is so knowledgeable and responsive to my questions and has always treated me well with each purchase and that has kept me coming back.
-
January 2023 by Elaine G.
I've always had great service at Country Stitches in Jackson!
-
November 2022 by Jami Opalek
Worst place ever, way over priced, service is even worse. I have a pfaff that's only 2 months old and they wouldn't honor my warranty because I didn't purchase it there. I'm sorry cs but I'm not driving to California to have my machine serviced. It clearly states in the warranty that if your over 50 miles from place of purchase to go to the nearest certified pfaff repair place. All it takes is a simple phone call from cs to have my warranty transferred but they would not do that. It's all about the money with them. ?
-
October 2022 by Sandra Holbrook
I was amazed at the size of the store! They have everything you can think of. I took my designer epic in to get it fixed and ended up purchasing a 10 needle embroidery machine!
-
September 2022 by Christine Cobb
Very knowledgeable staff, the classes are amazing and the sales are worth it.
-
September 2022 by Bonnie Odonnell
Great staff. They all are so experienced and helpful!!
-
April 2022 by Marj Wiles
Great customer service! A big thank you to the service department for the fast turnaround on my machine cleaning.
-
January 2022 by Ruth Songer
This company is so prosperous that it ignores potential new customers. I wonder if this kind of disregard extends to existing customers. Either way, don't bother with their "contact" button. They won't respond.
-
December 2021 by Pam Curtis
Very helpful and they have a large selection of material too.
