-
September 2023 by Diana Sarkisian
Another customer had mentioned it in the reviews, but I'll repeat it again. The employees, especially in the front of the store, are ridiculous. I stopped by today to make a return, and the short brown lady on register 2 kept asking me berating questions and giving me attitude and weird looks about why I was returning products. Get a life, lady, and maybe brush up on the customer service skills.
-
August 2023 by Eileen Fields
EXCELLENT! They had my Almond Silk Milk! Yummy!
-
August 2023 by Cam Ridley
Very clean friendly helpful place. Variety of choices for meat fish produce water..etc.. deli is amazing as well. 5⭐️
-
June 2023 by Michael Matkowski
They are unfortunately not following the return policy outlined by the company. Had receipt and unopened item. Was willing to accept cash or store credit but told that it could only be refunded to the card (not an option for me). Forced to keep the item. Asked if there was any other way to return it or if I could speak to a manager and was told that she was a manager and nothing could be done to rectify the situation. Will not be shopping there again unless it is rectified by the company and will be spreading this information among friends here in East Lansing (will update if this is corrected by customer service).
-
June 2023 by Brian Moore
Although Fresh Thyme Market had a decent selection of quality produce, I gave them 2 stars because they did not have actual cashiers working their checkout lanes. I begrudgingly used the self checkout, but will avoid ever returning to this store because of this lack of basic service.
-
May 2023 by Michael M.
They are unfortunately not following the return policy outlined by the company. Had receipt and unopened item. Was willing to accept cash or store credit but told that it could only be refunded to the card (not an option for me). Forced to keep the item. Asked if there was any other way to return it or if I could speak to a manager and was told that she was a manager and nothing could be done to rectify the situation. Will not be shopping there again unless it is rectified by the company and will be spreading this information among friends here in East Lansing (will update if this is corrected by customer service).
-
May 2023 by Shean . Z
I and my family have been shopping at this store for almost 20 years (before some of their employees were born) but since they started the Self Check Out I, my family and my colleagues rarely go to this place and I recommend it to others not go! Employees at self-checking look at all your items one by one and think that all the people who go there are thieves!!! It’s been a few times this issue has happened to me and my Coworkers and we really are sorry for this place to have such a weak management Because we have never seen such disgusting behavior anywhere. I don't even need your special discounts and with the two months profit of my business I can buy your entire shop! Before you judge customers as thieves, try to understand who they are and where they come from.
-
March 2023 by Robert Hughes
I’ll take my business to Whole Foods in the future. After driving 40 minutes for a specific item in the deli I discovered that department doesn’t open until 10am and no one was willing to help me. Rather than wait around for another 30 minutes for that one item I put all of my items back and left. I’ll drive a little further to WF- at least I can get consistent service there.
-
March 2023 by J and B
Worst experience ever! Bought over $200 of groceries, had to scan every item. No check out open! Only self check out! Lady watched me like a hawk while scanned every item! So overpriced! Not worth it!
-
February 2023 by Chieko M.
A nice health food store with many vegan options and gluten free. I was hoping for more variety of gluten free items since it's a health food store but they had about the same variety as others, just more pricey. They seem to have a little bit of everything: from regular Cheetos to organic. The reason why I give 3 star is because labeling/shelving was not clear enough, especially for someone who's looking for gluten free items. I wish they were better labeled or sectioned out. Fresh produce section look beautiful though.
-
January 2023 by Steve Underwood
Nice alternative to Kroger, Meijer and, if I can't get across town, to Horrocks.
-
December 2022 by Crissy
Great produce sales. Grocery staples are more expensive than other local grocery stores. The self-serve soup is not fresh.
-
October 2022 by Ted K
I went there from work at noon hoping to pick up a sandwich and some fruit. After the lady next to me took my place in line (the line went all the way into the aisle and she said she was at the end of the line and I was not even in line) for the self scanning, I looked for a cashier at noon on Wednesday. No cashiers, self scan only. Long lines for self scanning. I left without purchasing anything because scanning is not my job! Other than that, the store displays looked nice.
-
September 2022 by Sylvia Lin
Came in only to buy some local corns but there were many awesome looking produces that we ended up picking up way 4 bags of groceries!
-
August 2022 by Waseem Hajjar
Very nice place to visit and enjoy the shopping there with the family.
