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December 2024 by Rory Spence
NEVER open on time. If your Google listing says 9am - the store should be open at 9am. This has been a problem for the 2 years I have been coming to this store. I see there is a review from about a week ago where the owner responded addressing this and saying it would never happen again - I can confirm they did not address it and it is still happening.
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December 2024 by Aayush Patel
If there was any option for negative rating I would have done that. Terrible service. Store opens at 9 I was in power house so just parked outside of GNC parking and it’s been 9:30 now amd a lady just came in and unlocked doors. I saw 3 customers came and left because of the door was locked. And this isn’t the first time. Why can’t you open the store on the time you have mentioned on google or change the timings in google if you cannot open at 9. If you are running a business be loyal and punctual.
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November 2023 by Michael Alsis
I had to make a return and it ended up taking almost an hour even though my wife and I were the only customers. We didn’t have a physical receipt since it was an online order, so I gave the account # and showed the email confirmation as well as my account details. The customer service representative (Robert, according to the return receipt), said that we must present a physical receipt with a scannable barcode. After about 30 minutes or so of Robert talking to the store manager over the phone and trying to solve this, we found that there was a packing slip behind the tracking number in the plastic pouch on the package. We tried giving it to him since it had all the order info and a scannable barcode, but he and the manager kept saying that they’re not legally allowed to scan the packing slip. The instructions on the slip stated that it’s to be used for either mailed or in-store returns. We ended up contacting chat support as well while we were there who also confirmed that Robert must scan the packing slip to initiate the return. Robert then said that both the packing slip and support were wrong. I can’t remember exactly what he said, but it was something to the effect of, “Yeah, but that’s probably just some random support girl that doesn’t actually know what she’s talking about”.I did get the refund in the end, but it had to be done manually and was slightly less than what we originally paid. It wasn’t much of a difference, but having to stand for about 50 minutes for what should have been a simple return adds insult to injury (We were given a cookie though to make up the difference). Still, we can’t exactly fault the customer service representative (except for the comment he made against GNC chat support) since he was talking to the store manager who was the one walking him through everything and told him that packing slips can’t be accepted. As a manager, they should know how store returns for online purchases are supposed to be handled.
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October 2023 by sever tita
Good deals. Friendly staff.Long time customer
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September 2023 by Haleigh Ammon
really nice service! the gal at the front was super helpful. they had the energy drink and protein bars i was looking for. they were running a great discount deal too. however, the appearance and ambiance of the store leaves a bit to be desired.
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June 2023 by Preston Schoals
This location seems to not open on time. Sunday hours are 11:00am. I’m here at 11:25 to find a locked door
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January 2023 by Renee
ASK FOR JASON!Jason is a very knowledgeable staff member here that is only here to help. i came in today looking to find a new pre workout so i knew i would be in there for quite some time. he was absolutely there for any questions i had and was not pushy at all. i left very satisfied with my trip and excited to return!
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November 2022 by Carlos Hernandez
Their last recommendation landed me in the hospital getting my stomach pumped. Do your own research and buy what’s best for you. They only want to push the highlighted expensive new products that’s meant for the naive college kids.
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June 2022 by Craig Jenkins
was charged $140 from the renewal subscription but never received any product nor did it show i even made any purchases in my history on my account. So i tried getting a refund but never received one because i don’t have the physical product to return and it never shows on my account that i even purchased anything. Talked to corporate HR about the situation and it was completely useless and i was told to just check my email within 3 business days i would receive information on what happened and potentially get my money back. NEVER GOT AN EMAIL. So essentially i got robbed 140$.
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June 2022 by Nick G
always a good experience and staff is friendly and always has good advice
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February 2021 by Gerard Richardson
The staff rocks.
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November 2020 by Aaron Kavanagh
Every time I go into a GNC the people who are there to “help” seem to only want to sell me more than what I’m interested in buying I have made the choice to not go into a GNC store front for a few mounts and 11/24/20 I decided to give them another chance after entering the store I got the typical sale pitch to buy different pre-workout than what I wanted. After giving the salesman 1 word answers to make it apparent I was not interested in buying anything other than the product that I knew worked for me, he proceeded to try and sell me and subscription service that I did not want even after telling the salesman that I was only interested in buying one thing and leaving he proceeded to want to argue with me a PAYING CUSTMER about how if I sine up for a service I would “save money”, I then explained to him that being pushy and asking 20 questions is not a good sales move on his part and is the reason why I stopped coming into GNC in person and he had just solidified the reason why I will just be buying my products on amazon. I believe in supporting local businesses but when a 5 min in and out turns into me having to defend myself as to why I don’t want the 5 different products that there corporate is making them push and turns into a 20 mins ordeal. I will NOT be going back.
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July 2020 by Elena G.
Very overpriced protein powder
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June 2020 by Charlie Raven
The staff is great, nice location. Onky complaint is I wish they had a better selection of lactose intolerant friendly protein powders with NO stevia/artificial sweeteners (I'm allergic to many things)
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February 2020 by Eliot Carson James K.
God this place sucks. Sold me preworkout that had expired 3 months prior. Went back the next day 5 minutes before close but the worker had already locked up and acted like he couldn't hear me. Went back the NEXT day and there was a note on the door that said "back in 5" even though I waited out in the cold for 10. Not to mention the awful prices, just buy your stuff online.
