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November 2023 by Phil Freeman
My sons bank account that his payments come out of to pay his loan to horizon was hacked. He had auto payments. So his credit union closed his account and restarted it. Horizon missed two payments totaling $500. Repo on Friday he went right there and paid it same day. Then right before they repo it they took a payment out of his checking! No email or phone call! Now he has to drive 90 miles away and pay $1000 to the repo company! Oh he had a 750 credit score before this. Looking for attorney on Monday!
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August 2021 by Josh Roy
I would not recommend you go to this bank as their "market president" Chris Nugent is classist. I cannot provide screenshots in my google review of what he said due to the website "Nextdoor's" privacy policy, but I really wish I could. Please watch out for people like this.
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August 2017 by Pat Gallagher
It is really nice to use a bank where the staff knows the customers and is able to provide really personalized service. You can call them and a person you know answers the phone and helps you - just like the good old days of banking!
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February 2017 by Carol Horowitz
My husband and I have had only positive relations with this bank. They manage our corporate HSA flawlessly. The tellers and managers are very courteous. Every issue we have had with outside problems have been dealt with. So helpful. I cannot recommend this East Lansing branch of Horizon Bank highly enough.
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December 2016 by Lynsii Ward
Worst bank I have ever had to deal with. I have an HSA account with this bank and they have NEVER been helpful with anything. It should be simple to set up checks for this type of account as not all medical offices take debit card. Nope. Never received checks. Should be able to take money at an ATM to reimburse myself for a medical expense that I had to pay by personal check. No, have to go into the back. The ATM does not state anything like this. It just says you are requesting too much. Should have received a chipped card in the mail weeks ago, but it never showed up. I'm sure they have my address wrong AGAIN. Do not use this bank if at all possible.
