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March 2024 by Ashley Sylvester
Absolutely love the experience each and every time. Insomnia is my cheap spot for me and my husband to sneak away from the kids. The manager greets us like we are family each time and the cookies leave me satisfied.
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February 2024 by Katie Brosnan
They always mess up their delivery
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January 2024 by Lily Manderfield
I’ve never had an issue with this insomnia before. I ordered a “cookie wich” delivered to my house, and in which I had to make it myself. The cookies were hard as a rock which doesn’t make a good impression on their slogan of always being warm. Icecream was fine. I was severely unimpressed especially after spending $30.
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January 2024 by JaLynne Thayer
On Sunday 1/14, my family and I visited Insomnia Cookies on Grand River Ave in East Lansing. If you have ever been to this location, you will know that parking is incredibly scarce and difficult, especially if you don't drive a compact car. With that being said & driving a full size lifted truck, we had to park nearly two blocks away. We ordered a deluxe 6 pack of their premium cookies ( 2 salted caramel, 1 confetti & 3 triple chocolate) and 6 of their non premium cookies (3 chocolate chip & 3 snickerdoodle) totaling $38.43. The cookies were placed in two boxes, the larger for the premium cookies and a second smaller for the remaining 6. We left the store, walked two blocks in 8 degree weather with 20 mph winds, got in the truck and drove away. I opened the larger box, broke a piece of the confetti and the caramel and started to give a whole 1 to my partner when I made a comment that $23 for 4 cookies was expensive, my partner said there should have been 6 in that box. I looked again and sure enough there had only 4 in the large box ( 1 caramel, 1 confetti, 2 triple chocolate) I checked the smaller box just incase the last two were in there and nope, just the 6 non premium. My partner drove me back to the store, I took the larger box and receipt into the store. I was not waited on my same worker as I had been only 10 minutes prior. I told her I thought maybe I had been shorted two cookies, she said that was something her manager needed to handle. She called up the manager, Tessa (whom was the worker to sell me the cookies an box them up.) I explained to her how I had went to divvy up the cookies and discovered there only being 4. She began to question me with things like why did I eat 1/2 the cookies before coming in (the only full cookies missing was the one I gave to my partner, remaining in the box was nearly a full confetti & caramel and an entire triple chocolate), I tried explaining where we had to park and how it took a little time to get back off the side streets and onto the one way to get back to them (again the parking for this location is in a collage town, right off campus.) Both Tessa and the other employee remarked on how come I waited so long to come back (10 min doesn't seem that long to me considering the obstacles to get back to vehicle and then back to them.) Tessa did give me the two missing cookies but not before asking again why I took so long and ate 1/2 the cookies (mind you only ONE full cookies had been eaten) and I replied that I didn't appreciate being made to feel like I was scamming them out of two cookies, cookies that aren't even that good anyway. I asked Tessa for the name of her GM but, she went to the back and refused to come back out. I will never spend my money on cookies from this location again.
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January 2024 by jonelle spellman
My orders have been wrong a few times. They offer little to know help after. Not sure what the issue is. Either the cookie flavors are wrong. Today I paid for 6 and got 4. It's always something. Smh ??♀️
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January 2024 by Clayton Cornwell
I normally love this place, but my past two experiences with them will be my last. Twice in a row, I ordered delivery of cookies and ice cream and both times the pint of ice cream (which costs $12.50 mind you) had three little scoops that took up such little space in the tub that it actually rattled if you shook it. I bet there was less ice cream in them than if I had ordered two ice cream sandwiches, which would have been less expensive. The place has always been expensive, but worth the cost. No longer.
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January 2024 by Jamiyah Kimbrough
If you don’t like your job please don’t work here!
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January 2024 by oduro tomfour justice
Very poor customer service from the female manager who worked the night shift for 12/12/2023. She is very disrespectful and rude. The young lady is full of hatred towards customers. I will never buy from the store when she is at work.
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January 2024 by Asia M
Love going in and getting all the smells. The new manager is BOSSSS. Love the quality and consistency. Constant new products. Join the cookie club, and you won't regret it.
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December 2023 by Damyon Finch
We love them so much we joined the club.
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December 2023 by sedez white
Hot fresh chocolate chuck cookies. I’ve tried a few others and they are not always hot and fresh but i assume chocolate it’s the most
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December 2023 by Jason VanSickle
Can't believe it. I made an order on GrubHub and multiple drivers went to the store and messaged me to say it would be an hour for the order. It's been 90 mins since I ordered and still no order is ready for pickup. I definitely would not try to order delivery with them again.
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December 2023 by Thomas Daniels
Got a sweet tooth or a love for cookies? You need to try these.
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November 2023 by Maggie Hendricks
Terrible service. Ordered it for a pick up time and hadn’t even started our order by the time we got there for our pick up order. So was told to come back an hour later. Still wasn’t ready and was told to wait ten more minutes. Sat there and watched employees on their phones. Terrible customer service.
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September 2023 by Roark Omilion
Pretty good cookies, need to go back to see my boy soon