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November 2023 by Brooke N.
I like to shop here, it's actually where I do most of my shopping. But every time I go to this store, they always have the same poor girl doing all the hard work while all the other kids get to just relax inside and not do anything. It's honestly really sad and upsets me. I think of how that could be my child or grandchild being put through that, and it's just awful. They always make the same poor girl bring in carts. They should really switch things up. It's sad that they have the young girls go out there at night or in the cold weather while all the men or other little kids sit inside and do nothing while they watch the same person go out there 24/7. It seems like they don't have good management. And they should really fire some of those lazy workers.
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October 2023 by Curtis N.
This Kroger is the best in the area (all of Lansing and EL). I wish Kroger as a company would update some of the stores in the city, but this one is great! They have a cashier named Brandon that waited on me the other day and what a breath of fresh air!!! Finally someone that is customer service oriented! Thought it was a lost art! This guy was speedy, personable, knowledgeable and just an absolute joy! He needs to be a manager of customer service for the entire company! Will come here from now on (I live 15 miles away) but this and the cleanliness and stock of the store are great! The other employees are very good as well. Please Kroger, hold on to Brandon and do better in your city areas.
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March 2023 by J No
All of the pharmacists are super kind and nice and really make me feel comfortable except the younger man with the dark hair and beard who is incredibly rude every single time I pick up my medication. The other pharmacists are so sweet and this guy literally pointed at his AirPod in his ear and told me to speak up… LOL Good thing the others make up for this guys horrible smug attitude, like way to make people feel uncomfortable who are picking up medication.
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September 2022 by Carmen T.
I've never had an issue coming to this Kroger until today. My husband and I go here often. Usually you can get out quickly if your using the self check out. Well..... we had a cart fill of groceries, got to the check out. Whenever we have used the cashier, all some want to do is talk and not do their job like they are supposed to. EX: we were getting ready to check out, my husband asked if someone was working the register, an older woman said yes. So we proceeded to put the items on the belt to be checked out, we didn't even get everything on there and that same lady who was supposed to be doing the register didn't come. She was too busy running her mouth. It seems as if some of the people here do not want to do their job they got hired to do. We do not appreciate what was done. People need to do their job like they are suppose. They also should realize that the customers are the ones that are paying them and keeping the business open. I've worked customer service most of my life. I've never made folks wait and if they had to I would apologize and mean it. Get folks that will do the job and not piddle around. Customers come first.
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January 2022 by D Taber
Every sign posted says this pharmacy is open at 9am. Rude pharmacist says not until 10.
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November 2019 by Brooke Phelps
The pharmacist at the Lake Lansing Kroger is very rude and not helpful in any way. I've had several interactions with him and each time he has been rude.
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November 2019 by Lisa W.
The young men in the meat department where very helpful and made my day a whole lot better! The cheerful guy in glasses assisted me pretty quickly and that's important for me as I like to shop fast! 6/5 stars guys!!
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October 2019 by David Wells
Best there is a always helpful lifesavers literally thank you
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September 2019 by Gloria Pardo
Steve (pharmactist) and the Dans are awesome
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September 2019 by Deborah Verhougstraete Villegas
Please keep Lansing City Pulse available at your location. This is an importation publication.
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July 2019 by Prince R.
I know deli had a black guy with beautiful eyes named Prince and he was so professional, friendly, and steady trying to stuff ppl faces with samples. They should have made him a deli lead because he worked well with others and especially since he had so much energy and boi was he funny. I miss him. P.S. I'm that boi named Prince just being conceited. Lol. I got a lot of respect from the all star employees and this Kroger is my fave in the area.
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February 2019 by Allison R.
With so many options for groceries, it's hard to pick s favorite. This Kroger location is much better than the Frandor location. I generally get my fresh meat and seafood here because it is close to home, but their selection is small and pricey compared to other options that are a little further from home. I also like Kroger for their 'managers special' discount and save $5 deals!
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January 2019 by Jaleel T.
Apply here at your own risk! I got hired the beginning of October and been having problems since. I did not get a proper hire. I did not get no type of training or watched any videos about my occupation. Every pay day there is something wrong with my check either it's short or I have no check at all. When I bring it to management attention everyone acts nonchalant about the situation and always say they're going to add it to my next check but they never do. When I work overtime I never get time n half because hours are never right. This is the most unorganized Kroger I have came across ! I wish I haven't waisted my time here for the months I have!!! This deserves zero stars .
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December 2018 by Maryam ‌Hajouni
I got a flu shot recently at this pharmacy and I regret it very much. At 35 years of age, I have never ever had a reaction to a flu shot, but this time was different. The flu shot is supposed to be injected in the deltoid muscle, yet he decided to inject the shot in my biceps! The reaction site is more than half way down my arm closer to my elbow than my shoulder. The spot where the shot was injected is risen and is itchy, which has never happened to me before. I wasn't able to sleep on that arm for three nights. I'm 5'7" and 160 lbs, and yet he decided to shove the needle all the way in, which was completely unnecessary. I was lucky it didn't hit the bone! I understand the convenience of using pharmacist for vaccination, but it clearly seems not all are qualified to do this task.
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December 2018 by Jared B.
Drive over a hour away to pick up deli meat on website states open until midnight. Then show up at 8:25pm to get board head meat and the deli lady refuses to help us and tell us she is the only one there and has the meat Machine already cleaned up. No wonder why we drive to Grand Rapids to get our service.