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December 2023 by Richard Child
I detected a duplicate ATM charge on my monthly bank statement. Lake Trust has hired a third party vendor to process dispute claims like mine. I was fortunate to try to call this vendor from inside the Lake Trust branch on Lake Lansing Road. A staff person named Delaney was able to fight through the vendor's automated phone system and speak to an actual person. After 20 minutes of speaking to two different people, Delaney was able toget a claim number for me. I appreciate her tenacity because neither representative spoke English.
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December 2023 by Jennifer Sochor
Always friendly and helpful! They are quick and easy.
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October 2023 by Robert Brown
Busiest day of the month and the entire drive-thru is unavailable, the unprofessional behavior at this location is sometimes staggering. My teller made a simple math mistake and was frustrated when I asked to have the cash facing in the same direction. Shape up or the dot-coms are going to run you out of business !
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July 2023 by Kathy Pardo
Very poor customer service. I feel they mishandled the account of my 100 yr old family member, gave her money away after I contacted them trying to straighten the account out.
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June 2023 by Taylor Rae Cichocki
I went into Lake Trust to open an account today. Josh helped me and was kind, knowledgeable, and walked me through the process. He was amazing, answered all my questions and made me so comfortable with belonging to a new credit union I didn’t know much about. I highly recommend this location- make sure to see Josh if you can!
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March 2023 by Emma Hranilovich
First of all, Ashley is THE BEST! ? Since first opening a personal account and then later a commercial account, I have been very happy with Lake Trust. Endless appreciation to you all!
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December 2022 by Candis Rice
In July of 2021 my sister passed away after being incoherent for several weeks while a member of Lake Trust. Before we could freeze her account, her former "friend" went to this branch two days before her death and emptied her account of $15,000. She presented a handwritten note from 8+ years ago giving her authority to do so. No one questioned this withdrawal and handed the money over. My sister died with no money for bills or burial. This act was inexcusable. This "friend" also stole all cash within my sister's house as EMS left the door unlocked. Lake Trust operates without protecting their customers accounts.
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November 2022 by Jon Howell
Did not have good experience.
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October 2021 by Roland O
There federal reserve notes are honored.Better than big banks all day.
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September 2021 by Roberta E. Stanley
Expeditious and polite.
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August 2021 by Denise Matowski
This credit Union takes care of all of my needs. I just had to set up my trust and it was a breeze.
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April 2021 by Lubua Lopez
All employees are always very polite and helpful.
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February 2021 by cameron houston
This place is absolutely the worst
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January 2020 by albert beam
While I don't use the drive threw so I can not speak to the service there, there is never a wait when I go inside and the experience is always fast and friendly. Coin machine to count loose coins for you as well. Love this bank!!
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November 2019 by Gonsalo Cuellar
Every time I go in, I’m in and out. The tellers have always been friendly to me.
