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March 2024 by Darrell Ray
20 years ordering
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March 2024 by Keondanaya Sturdivant
Let it be know these hours ARE NOT accurate so if you want pizza CALL. Don’t be like me and lose $30 b/c you order a pizza 30mins to close (ordered online at 10:58pm. Store closes at 11:30pm. Clearly says online closings at 12am) get there doors lock, call next day “Sorry we can’t because it was yesterday”Thanks Keon ?? great donation to Marcos Pizza.
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March 2024 by Troy Villanueva
I used to enjoy this place a year or two ago. My last few orders have been less than stellar... I know it can get busy, short staffed, etc. As a former service worker I'm OVERLY lenient for kitchen workers. Order said it'd be ready in 12 min, and I was there 45 mins later still waiting in the lobby, like everyone else... No apologies, no offers to discount it for our wait. Nothing. Then I ordered a medium pizza via delivery, and received a small. Most recently (today) ordered a cheese bread/pizza combo. The cheese bread has so little "cheese" it may as well be bread. I would've gave this review a one star, but the quality, and service USED to be good.
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March 2024 by Milo 11kay
There are my favorite pizza place! I go at least once a week, and they have started to recognize me. Always amazing customer service and delicious pizza. ???
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February 2024 by claire lamay
Picked up a pizza and breadsticks for the super bowl on sunday. I placed the order for curbside pickup at 5:40 so I could bring it to my boyfriends house in time for the game. I hate complaining and I never leave reviews at all no matter how bad of an experience I had. I waited in the curbside spot for about 20 minutes after I had received an email saying my order was ready. I decided to just go in and grab it, I figured they were too busy to run my order out and I had no problem with that. I waited inside until 6:55. I asked about my order when the lady working the register asked what the name was. She said it was not ready yet and that was the last time she asked me anything. I understand they are busy, but why say the order is ready if it isn’t. Finally, another man handed me my order. Come to find out, my order had been sitting on a different shelf for over an hour, it was ready the entire time. I didn’t want to speak up because i knew they were very busy and having issues with their orders. It just sucked that I missed a lot of the game waiting when my food was there the entire time. I didn’t expect anything in return like a refund, but after I overheard the counter lady seemingly offer 2 other guests one, I felt a little bit confused. On top of all of that, the pizza dough wasn’t even thoroughly cooked once I got home. I feel sorry for how busy their store was this day and I hope everything got sorted out, I’m just very disappointed in this experience as I have always enjoyed Marcos pizza.
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February 2024 by Force One
Super friendly and professional. Special orders are always perfect.
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December 2023 by Ross Brown
My Italiano baked sub was awesome and properly made, not
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December 2023 by Fred
Staff is always nice & gets orders made quick!Pizza, bread, pizzoli will ALWAYS be undercooked and basically raw dough throughout. Really a shame cause the sandwiches and wings are always good.Even when you order well done, just nothing but raw uncooked dough underneath.Be prepared to cook it through a second time at home!
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December 2023 by Marilyn Monk
Absolutely horrible service! We have been customers of this location fir over 2 years. We have had minor issues time to time but nothing like what happened tonight. Placed an order for a single pizza at 5:02 pm (Wednesday night). Order stated "promise time" was 5:43 pm. Email stated it was in the oven at 5:16 pm.At 6:26pm I received a text message stating that a "Doordash" driver would be delivering our pizza. Called Marco's as hour pizza was marked delivered but had not received. Was told that is was " unfortunate for me that they only had 1 driver and they had to use Doordash and that my order was still on it's way. A full hour after the promised time! We received pizza at 6:49 pm. Pizza was delivered disgustingly cold and was not what I had ordered. Will never order from Marco's again. This was extremely terrible customer service nor do I believe that I have ever agreed to Marco's giving my phone number or address to another company. I will be checking into the legality of that.
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December 2023 by Julie French
I have always highly recommend this Marco’s location, unfortunately that is no longer the case. My last 2 delivery orders took longer than the promised time, the pizza was room temperature and tasted like it had been sitting around for a half hour. Very disappointing as the quality of the pizza and ingredients are still of quality.
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November 2023 by Jacob S.
Was asked to hold. Waited 10 minutes on hold and someone picked ip and hung up on me. Marcos changed owners and has gotten more expensive and worse customer service. The last time, they had a deal on the voice that plays before it rings to the store and the store wouldn't honor the deal and said the corporate office won't let them override to offer the deal that their own phone system advertised. Very disappointed in the changes since it has been our go to pizza place for over 15years
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November 2023 by Jackson Potter
Ordered online and the operator put our order in wrong. Had to repeat myself multiple times and the call took a long time, but still got the order wrong. Pretty sure the guy taking my order was stoned. Pizza was pretty good though.
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October 2023 by Dan O
Just waited 2 hrs and 10 min on a Mon for the worst pizza I've ever purchased. Cheese was hard, was ice cold. Sorry you only have 2 drivers, don't have a 30 min 'promise time' while ordering perhaps if it's going to take 4 times that long. Called after an hour and was told it was in the oven and would be there shortly. Oh, ok. Place is usually reliable, this was horrible
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October 2023 by Randy Norris
This review is based on them using door dash. Normally I give them and their food a 4 star.However when they use door dash to deliver my food it is always bad. Food takes twice as long to get to me. Pizza is usually room temperature at best. Delivery guys look like they are in a outreach program. ( nothing wrong with being in a outreach to get right ). But I don’t want someone delivering my food stoned out of their mind rocking 420 or satanic shirts to my home. People are free to be themselves but I expect a certain level of professionalism when I buying a product. Brush your teeth, comb your hair, clean your clothes and take some pride in yourself. If Marcos is ok with them presenting themselves this way in front of their customers it makes me question what’s happening in the kitchen where my food is prepped.Marcos actual employees that deliver my food are not like this. Food is always hot and they always look presentable.
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October 2023 by Lee F.
I've never had a problem here and the food is great, but today I tried paying and I noticed the dude at the front tried to be slick and didn't let me put the tip in. He tried to skip through it so I didn't notice. I would've tipped but since he tried to be slick thinking I wouldn't notice I didn't leave shit and I won't in the future thanks to Phatt ass. To emphasize the food is properly cooked and the toppings taste fresh. I'm a white kid from the Bronx don't play with me like that.
