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November 2023 by Giovanni Pompilio
Jason and his team were great. They were super careful and easy to talk to. I had a nail in my tire late in the evening and they had no issue squeezing me in and getting me out of the door in less than 20 minutes.
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November 2023 by Christina Grooms
Fantastic service!!! I was visiting E. Lansing and my rental car had a flat tire. Within a minute of arriving there with the tow truck, Dale had it in the shop getting repaired. I was in and out of there in 15 minutes and I didn’t miss my flight. He didn’t even charge me!! So appreciative of this fantastic company. If I only lived closer they would be my #1 go-to for auto care. Thank you Tuffy’s!!!!
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October 2023 by John Capriotti
I moved to East Lansing with my family a little over 2 years ago, so I don't know a lot about local car repair shops. Decided on the Okemos Tuffy on the strength of positive reviews and brought my wife's Kia in for a tire rotation and oil change last weekend. Was very happy with how quickly it was serviced and how my wife and I were treated. Might seem like a little thing, and in regard to simple routine maintenance, but my wife will be bringing her car back in for regular servicing, and for new tires in 2024. Likewise for service on my ancient Dodge Charger. Thanks!
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September 2023 by Kathleen L.
First I had a muffler problem (it fell off!) and then I had a problem with the ball joints and control arms on my GMC Terrain. Ted and Jason were helpful, truthful about the amount of time the job would take and what it would cost, and made the repairs for me. It is nice to drive down the road in a car that isn't squeaking and clunking at every turn ...
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September 2023 by Leah Johnson
Been here twice now. First experience wasn’t too bad. Second time, I had a scheduled appointment. When I got to the store they told me it would be an hour before they could even look at my car. What’s the point of having an appointment? Service they perform is not bad. Just get there first thing in the morning or drop off your car and come back end of day. Not a great place for if you need to wait in store.
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September 2023 by Logan Tyree
This is the best Tuffy's in the Lansing area. They are very helpful and thorough. I took my car in recently to for brakes, they did a full inspection, and found a couple of other things that needed to be addressed too! I appreciate the initiative, which I feel is hard to come by at other tuffys and honestly other mechanics in general. I'll definitely be back when I need more work done. Thanks for the help guys!
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September 2023 by George Apwisch
Went in to get my breaks replaced. Service was done timely and at a fair price. Only ever spoke with Ted but he was very honest with what I did and didn’t need. I appreciate that he treated me like a person and not like a wallet.
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August 2023 by Jessica Jernigan
I'm from Mt. Pleasant, and a short stay in Lansing turned into a slightly longer stay in East Lansing when my alternator died. Ted and Terry went above and beyond to get me back on the road as quickly as possible. Great communication. Excellent service, all the way around. I sincerely hope I never need this shop's service again, but if I lived in Lansing or East Lansing, these guys would be my go-to.One more thing: Terry didn't treat my like I'm an idiot just because I'm a woman, which is not something I can say about all auto service professionals. Great guy, all the way around.
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August 2023 by Paige Haddas
Both Jason and Ted were very kind. They were super clear about expenses and time frame. I was able to get my car in and out for rotor replacement and an oil change very quickly. They did not try to upsell me at all. As a younger woman it can sometimes be hard to get guys at auto shops to take you seriously but they treated me with respect and never talked down to me. Fast service and reasonable pricing.
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August 2023 by JSmanthe3rd
I had a great experience! I needed a driver's windshield wiper replaced, and Jason got the job done before I could ask when he'd start fixing it. On top of that, he gave me his expertise on replacing car keys and washing insides of vehicles. I'd definitely recommend anyone with car repair needs to give this place a try.
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August 2023 by Jeff Lampi
Jason and Ted took care of our family after another BIG TIRE franchise quoted us thru the roof and were being sneaky. We got brand new tire rods inner and outer along with alignment same day! Their customer service is impeccable and trustworthiness is one of a kind. Thanks for truly serving your community.
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August 2023 by William G.
From the service to the price I would always bring our vehicle here first. Ted specifically at the East Lansing location is always prompt and direct. Go to Tuffy for all your automotive needs!
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July 2023 by None
I was so pleased by my interaction with Tuffy's yesterday 7/13/23. My Honda Civic's power steering went out suddenly and Tuffy was the closest shop that I could take my car too, and I'm so glad I did! Ted, who was operating the front desk, was extremely kind and informative. He walked me through what he thought the potential problems could be, a timeline for when it would get checked out, and overall made me feel better. Jason was the mechanic who actually checked my car out, and he kept me updated throughout the day even as it was getting checked out. Unfortunately this was not a fix that Tuffy could handle, but they explained the issue to me thoroughly and recommended a place for me to go which does these sorts of repairs. If you are looking for an honest and trustworthy place to get your car checked out with mechanics and workers that will thoroughly explain what is going on, then make sure you go to this shop.
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July 2023 by The Red Sun Theory
They did a really great job on our Jeep. Very up front about what needed to be done and why, as well as transparent about the cost breakdown. Took them a really short time to fix and they were very thorough. Great communication and friendly attitude. Will definitely be going back in the future.
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July 2023 by Regan L.
I was so pleased by my interaction with Tuffy's yesterday 7/13/23. My Honda Civic's power steering went out suddenly and Tuffy was the closest shop that I could take my car too, and I'm so glad I did! Ted, who was operating the front desk, was extremely kind and informative. He walked me through what he thought the potential problems could be, a timeline for when it would get checked out, and overall made me feel better. Jason was the mechanic who actually checked my car out, and he kept me updated throughout the day even as it was getting checked out. Unfortunately this was not a fix that Tuffy could handle, but they explained the issue to me thoroughly and recommended a place for me to go which does these sorts of repairs. If you are looking for an honest and trustworthy place to get your car checked out with mechanics and workers that will thoroughly explain what is going on, then make sure you go to this shop.
