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March 2024 by Silas B
Lost important mail, including drivers license and credit cards multiple times. Alerted them and told me to wait up to a week for mail to come in for mail that has been lost for multiple months. Told me to just wait or to file a missing mail report. Did that and nothing happened. At least I get my daily Kroger and Meijer ads!!
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February 2024 by Franklin Irons
Maybe if you paid the people who know what they're doing over time you'd get something done efficiently instead of scanning something's arrived at the same spot 4 times at hour intervals
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February 2024 by Patricia Foley
I came in today to apply for my first passport and I was in and out in less than 30 minutes. Deb was friendly and knowledgeable and made the experience a pleasure. Truly phenomenal customer service.
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February 2024 by Taylor S
Went here to submit our passport applications and get a passport photo. Deb was the one to help us. Everything went super smooth! Deb was incredibly nice and super efficient. She looked over our applications and pointed out a couple things to fix, answered our questions, and was friendly the entire time. Great experience. Thanks Deb!
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January 2024 by Rhonda Lewis
Went to this Post Office this week to renew my passport as trying to do this online was not working for me. Overall my visit was a great experience, from the woman (Amy) who helped me and answered a few questions about the forms to the gentleman (Chris) who took the picture and helped complete the rest of my application including the gal at the counter who took my money, and sent my application on its way.Everyone there was so nice and patient. Loved their customer service!Thank you all…
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December 2023 by KJ Callihan
The staff at this post office are efficient and patient, and I always feel like I'm a priority there. This place is SO much better than the post office in the town we moved here from! Kudos to East Lansing Post Office :-)
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December 2023 by Bald Phoenix
This post office...right here...from Stem to Stern, and ALL the help there? Is the BEST in the area.Period.Thank you E.L. Posy Office! Keep it rocking. It is a pleasure to be served and helped by your entire staff.
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December 2023 by Renee Matyskiel
The ladies who work upfront are so kind and friendly. They have great customer service skills and very personable. I’m always smiling when I leave!
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December 2023 by VeLoCiTy Clips
Someone needs to teach the ladies working here a thing or two about customer service. It shouldn't be so difficult to just drop off and mail 1 package. Zero professionalism. Unacceptable behavior
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October 2023 by Russ Misner
The staff at East Lansing was super nice and we’re very helpful! I’d like to give a shout out to Jessica for being so nice and helping me out with my passport woes!!
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August 2023 by Mo Audrey
Oh my! My package was on the brink of being sent back to the sender because the post office wasn't certain about my address.After I called USPS and inquired, within just five minutes, the post office called me back and asked if I wanted redelivery service. Best service ever
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August 2023 by Luis Mendiola
Came here earlier this week to renew my passport as I was showing the lady at the front desk my form she was very rude and condescending, when she pointed out mistakes on my form she kept speaking to me In a rude manner and rolling her eyes when I asked questions. Honestly you should quit your job if you are that unhappy with it that you are disrespectful to other people.
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August 2023 by Shastri Akella
Some of the sweetest, most patient postal employees I've worked with. On two different occasions, when I wanted to use stamps instead of the standard postage label, they waited for me to paste them on. And they understood my love for stamps. I like sending out physical mail and letters, and I'm lucky to have such a delightful postal staff out here in East Lansing.
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August 2023 by Steven Mccornack
I can't speak to experiences others have had with the "passport people," but I CAN say that the general COUNTER people at the EL Post Office are just FANTASTIC - super friendly, knowledgeable, warm, personable, and helpful! Being the brother of a lifelong postal worker, I empathize with their workload and stress levels (both of which are extremely high), but the EL Postal Staff always display a positive attitude - even when they're hugely backed up and the CUSTOMERS are snippy. The superb quality of the EL staff is all the more salient to me and my wife, given that we're dual residents in a different state, and our post office THERE features taciturn, cold, and sometimes rude staff. Go EL!! :-)
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July 2023 by k S
Came here to this specific location for a passport for my daughter because I had such an amazing experience with the woman who previously worked here about a year ago for myself. Right off the bat the woman who came in the room was rude and seemed visibly annoyed with everyone in there even though we had an appointment like they suggest and was early like they suggest. She was rude, condescending, and seemed irritated by her entire job. Go somewhere else if you need a passport. An absolutely unacceptable way to treat people who HAVE to go through this process and don’t have other options.
