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March 2024 by Tamera Strickfaden
Great job on my oil change
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March 2024 by Joe Tarrant
Great service and super friendly staff. The manager Jordan was super friendly and made it a great experience and was super helpful explaining all their services.
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February 2024 by Joey
Thanks Dale for the great service!
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December 2023 by Graham Logan
Aired my tires up very quickly 10/10 did appreciate
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December 2023 by douglas maxson
Amazing service! Jordan, Miana and Blake are awesome. I have never felt more at home getting service on my vehicle. Every time Ihave went somewhere else for service I have always felt like a paycheck and not a customer! Not at Valvoline East Lansing!! They treated me with respect and like family. Thank you all so very much!! I look forward to my next service.
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December 2023 by GlopiPop
I went a few months ago on my lunch break. The tech fumbled around tremendously with my engine air filter casing. When he tried puting the casing back together, he must have overtightened the hose clamp (which wasnt rusted) because it snapped. For some reason, the location didn't have a hose clamp on-site... The staff there called the manager, who was on lunch, so he could grab a hose clamp from Autozone. I waited an extra 40 minutes for him to come back. He got back, put the new clamp on, and I got back to work late as a result. The manager Jordan DID give me a $25 coupon for my trouble.However, upon returning the other day to use the coupon, I tried combining it with another $25 coupon that was offered to the general public. Even though mine was a special case, the staff on duty refused to honor more than one coupon, therefore leaving me without any true discount for the trouble they caused.Just two bad experiences on two seperate occassions. I've never had a bad experience at a Valvoline other than at this location.
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September 2023 by Kailee R.
Damage was done to my car when I went in for an oil change. I have previously come here for an oil and had no issues. This last time, they had a hard time getting my oil plug in because they put it in too tight. They eventually got it out an hour later and put a temporary plug in, but I was informed it needed to be fixed somewhere else and to not drive on the highway. A few days later, all my oil and the plug fell out while I was driving. When I was shown the damage that was done, I started calling around and it was going to cost me anywhere between $350-$700 plus buying parts. A huge hole was left in my oil pan that would fix any plug. I emailed about the damage once I was shown what was caused and never heard back from anyone. I have both invoices and a photo of the damage.
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August 2023 by Andre Smith
There good at everything they do very respectable employees thank u all SMOKEY
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August 2023 by Keough Lemieux
The Manager Jordan serviced us and he was absolutely awesome. We never felt pressured into services we didn't need and he was funny and personable the entire time. Most pleasanr oil change I've had. Definitely coming back here again.Services: Auto engine diagnostic
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June 2023 by keila chacon
Amazing service! Jordan and his team did a great job fixing my car. He went above and beyond and was super helpful, patient, and upbeat throughout the entire service. He truly made me feel welcomed and taken care of. He deserves a raise.
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June 2023 by Heidi Wilson
First time going to this Valvoline and it was great! Plan on making this one my go to for oil changes. The manager Jordan was very nice and personable. He was able to answer my questions and seemed to be a great team player with the other Valvoline staff. Definitely plan on coming back.
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June 2023 by Zac Thomas
They are extremely nice just take my money?? sorry I feel d***
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May 2023 by tori vanslam
Was in and out in 30 mins. Staff was kind, helpful, and didn’t try to oversell me things I didn’t need. they also explained each step and offered helpful discounts! Jordan and Sandra made it an easy and pleasant experience.Services: Air & cabin filter replacement
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May 2023 by Matt Bonham
The only location i go to change oil. . Dale was awesome and the other staff members have always been great.
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December 2022 by Michael Kirby
DON’T GO HERE.My experience at the grand river Valvoline was terrible. Of course, during the service they tried to talk me in to all sorts of services. New Wipers, which were like $60, even though I replaced mine less than 2 weeks before the oil change. A new battery which was several hundred dollars, despite mine being less than a year old, as well as them trying to tell me that 3-4 other issues were present in my car that I am certain were not. On top of all this, after the oil change I drove up north for the holiday, and by the time I arrived at my destination all of the oil that was in my car had leaked out. One of the brilliant minds at this store did not tighten the oil pan bolt all the way causing a huge oil loss which could have been a lot worse if I had driven any further than I did. After this ordeal, I tried to get through to customer service and was met with impossible wait times to speak with a customer service representative (over an hour wait) and was never able to actually talk to someone.I beg you, please don’t take your vehicle here.Service: Oil change