AutoZone Auto Parts on Gratiot Rd in Eastpointe, MI, is highly regarded for its exceptional customer service and knowledgeable staff. Customers frequently mention the helpfulness of employees like Paul and Michelle, who go above and beyond to assist with both parts and installation. Paul is noted for his kind demeanor and willingness to help, even carrying parts to customers' cars. Michelle is praised for making customers feel valued and addressing any concerns with care. In contrast, experiences at other locations, such as the AutoZone in Hamtramck, have been described as negative, particularly regarding poor customer service. The Eastpointe store, however, stands out for its accommodating atmosphere and commitment to customer satisfaction. Visitors appreciate the time staff take to explain products and assist with mechanical issues, making it a preferred destination for auto parts and accessories. Overall, AutoZone in Eastpointe is recognized as a reliable place for quality service and parts.
The personal at the front Disk Jeff was a very good friendly and very helpful
June 2024
Mr Dukes helped me put in my front light on my car. I am grateful for his help because I went to the Roseville store first purchased the bulbs and Karl replaced the back light but sent me on my way, instead of fixing front light. I want to give a huge shout out to Mr. Duke he went above and beyond and gave great customer... read full comment
April 2024
Brandon is my go to guy at this location very knowledgeable and quick on his feet, store is always well stocked
