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“Learned a lot about the different types of bikes they have. Then one of the workers ask if I wanted to take one of the electric bikes for a test ride that was pretty awesome. #one of the best experiences I had in a bike shop. So if you need a bike this is the spot to stop.”
“One of the best when it comes to service and communication. The gang took care of a high-end disassembly, package and cross country ship on a tight schedule, going above and beyond with a ton of documentation along the way. Will be back and would highly recommend. ?❤️”
“I rented a large amount of bikes from Wheelhouse for a conference in Detroit and had a great experience. The bikes were in fantastic shape and the folks at Wheelhouse were wonderful to work with. Highly recommend!”
“The customer experience has always been tremendous. Bernie and Joe are always willing to assist me and are great ambassadors for the ACF brand. I would not go anywhere else.”
“Incredibly friendly, knowledgeable and informative. Just moved into the area and am stoked that this shop is here. Brought my skates in to get profiled and sharpened and they went above and beyond to make sure everything was right.”
“Service and pricing are no-BS. Paul is a one-man operation and will tell you how it is. This is the best place for service and used parts. He has new bikes but with 2025 pricing its great that there are used options.”
“Best local bike shop around! They gave us a great deal for the bike. Very friendly, knowledgeable and the variety of bikes are great. Literally some of the coolest bikes I've seen.”
“Alec and Brian were very helpful! My front tire was bent and I arrived 1 hour before they closed and they quoted me appropriately and gave me a great timeline on when my bike would be done. Absolutely charismatic gentlemen with superb customer service skills. Brian made me feel like I was taken care of, in my emergency.”
“I love The Hub and Back Alley Bikes! Whether I need a piece of advice, a new tube, or a full tune up, The Hub is always my first stop. The staff is always super kind, knowledgeable, and extremely helpful. The shop always has quality bikes and if they don’t have the parts I’m looking for they are quick to offer placing an order. Back Alley is also an incredible asset to have around with the amount of apartment dwellers that lack ample space to wrench on bikes. I love The Hub and Back Alley and I will tell anybody that will listen!!”
“Tim has always been the kindest guy. He has fixed my twin boys bikes for years and have always done a great job. I always recommend him when anyone asks where to go to have their bike fixed”
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“I've been buying bikes here for 15 years. I still have the one I bought back then. They keep it serviced for me and rides like new. I've purchased my kids bikes there as they grew up. Never had an issue. Kind, straight to the point and no sales tactics. They will also make things right if you're not satisfied. I will not go anywhere else. Thanks Paul for treating me and my kids with kindness.”