“Learned a lot about the different types of bikes they have. Then one of the workers ask if I wanted to take one of the electric bikes for a test ride that was pretty awesome. #one of the best experiences I had in a bike shop. So if you need a bike this is the spot to stop.”
“My boyfriend and I came in to purchase bikes for the first time. We had such a great experience and the salesperson was very helpful, patient, and knowledgeable. Never felt pressured to buy, he really wanted us to feel satisfied with our ride and answered all of our questions/concerns. Will definitely come by again for future needs or sales”
“I biked here with my family to get a bell and handlebar tassels for my kid. They were nice enough to take the time and install these items on her bike. Kid was so excited. They didn’t need to take the time with such a small sale but why did. Highly recommend this shop for great products and knowledgeable staff. I’m happy to have this wonderful shop in my neighborhood.”
“Love this place! Purchased hockey skates and some equipment here on a few occasions as an adult beginner towards the beginning of this year and every time the staff were incredibly helpful. Then, just this week I went back to get some spots bumped out on my skates, and again- service was EXCEPTIONAL! They didn’t even charge me for making the adjustments because I had purchased the skates there. Highly recommend purchasing new skates from here- they make sure the fit is just right and comfortable!!! I will definitely be shopping here when it’s time to upgrade :)”
“Service and pricing are no-BS. Paul is a one-man operation and will tell you how it is. This is the best place for service and used parts. He has new bikes but with 2025 pricing its great that there are used options.”
“They let me try riding the bike. The owner is very nice and explained what not to do when riding the bike. I'm going to revisit at another time when I feel more comfortable about riding the bike. 😀”
“Carl and Jason helped me get my son’s first “big boy” bike. They were a joy to talk with! Inspected the bike thoroughly and did a great job explaining information to me. Their vibe created a great atmosphere that I have not experienced in any other bike shop. I will definitely be back to buy the rest of my children’s bikes there!”
“Hey guys if your from the Detroit area. Or ever in the downtown Detroit area. Wheelhouse Detroit. Is your place for bike purchases,rentals & repair. The employees there are really cool & very friendly👍. I took my bike in for a repair & got a really great deal. On the maintenance & parts. The repair guy is a rider himself. So, he knew alot about bikes. And knew exactly what I needed. And he fixed the problem. Making it possible for me to work. I'm in the delivery business. They had me up & running in no time guys. Great energy great environment. Right by the water. So I took in some views by the water. While my bike was being fixed. This location gets a 5 star rating in my book. Go check'em if your having bike problems...RIDE ON!!!👍”
“I love The Hub and Back Alley Bikes! Whether I need a piece of advice, a new tube, or a full tune up, The Hub is always my first stop. The staff is always super kind, knowledgeable, and extremely helpful. The shop always has quality bikes and if they don’t have the parts I’m looking for they are quick to offer placing an order. Back Alley is also an incredible asset to have around with the amount of apartment dwellers that lack ample space to wrench on bikes. I love The Hub and Back Alley and I will tell anybody that will listen!!”
“Alec and Brian were very helpful! My front tire was bent and I arrived 1 hour before they closed and they quoted me appropriately and gave me a great timeline on when my bike would be done. Absolutely charismatic gentlemen with superb customer service skills. Brian made me feel like I was taken care of, in my emergency.”
“my ebike got caught with an unexpected flat with a motor in the way of an easy swap. tim was able to get it fixed right back up and rolling for a super reasonable price and quick turn around. very friendly & straightforward service. thanks tim!?”
“Products, combined with the employee and owners’ expertise are REALLY GOOD! Prices are still reasonable, too!!!!! Paul has always been super friendly and thorough. If you’re looking to make a bike purchase or repair(s), this should be your first AND only stop.”