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December 2023 by Larry L. Thomas
Subject: Exceptional Service at Parda Credit UnionI recently had an outstanding experience with Parda Credit Union located on East 8 Mile Road, and I felt compelled to share my positive feedback. From the moment I walked in, the atmosphere was warm and welcoming, setting the tone for a pleasant banking experience.One staff member, in particular, stood out and made my visit truly exceptional – Felicia. Her professionalism, knowledge, and genuine friendliness made me feel valued as a customer. Felicia went above and beyond to address my inquiries, patiently guiding me through the process with a smile.What impressed me the most was Felicia's commitment to providing personalized service. She took the time to understand my financial needs and offered insightful advice tailored to my situation. Her attention to detail and dedication to customer satisfaction were evident throughout our interaction.Beyond Felicia's exceptional service, the entire team at Parda Credit Union deserves commendation for creating an environment that prioritizes customer care. The seamless and efficient processes in place reflect the credit union's commitment to making banking a positive experience for its members.I am grateful for the consistently excellent service I receive at Parda Credit Union, and Felicia's outstanding assistance has only reinforced my confidence in choosing Parda for my banking needs.Thank you, Felicia, and the entire Parda Credit Union team, for your unwavering commitment to customer satisfaction. I look forward to continuing my positive banking relationship with your credit union.Sincerely,Larry Thomas
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December 2023 by T W
The Manager and staff has excellent customer service. They care about their customers. Would recommend this credit union to everyone.
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June 2023 by Jacqui Murphy
Michelle is one of those people who just keeps on going until she finds a solution for a customer. She worked with me -- someone she had never met before -- to find a solution for a complex banking situation (settling the 12-year old estate of a former Parda Credit Union Member). Thank you Michelle for working with me! I truly appreciate you and Parda for helping me figure this out!
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May 2023 by John Magee
Michelle was very helpful in explaining complex details involved with opening a commercial account. Additionally, she was very professional, as well as down to earth. I highly recommend this bank as the best if you are a small business owner, as we checked the competition, and Parda Bank wins hands down. Highly Recommended!!!
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May 2023 by Christy Starks
Michelle was very friendly! She was so helpful and informative! Had a great a experience! I feel confident and comfortable as parda as my bank of choice for my commercial bank account.
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April 2023 by Lynn Sanders
The branch manager Michelle and her entire staff has been nothing but outstanding to me and my family. Many of us were long time members at another CU. However, one by one we have become members of Parda/eastpointe. They have helped us with many of our financial needs and walked with us through the processes. Their member services and professionalism is second to none. I will be recommending them to everyone looking for financial services.
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December 2022 by Michele Grant
I got an alert text on Friday saying my debit card was locked. Called this branch-she will call right back. After an hour, I called Auburn Hills, and got an answer right away. Never got a call back from the Eastpointe branch. Service has gone down the tubes, big-time! I feel like I'm bothering them when I have to go in. So, I'll call the main Parda with questions, and go to the service center for anything else!
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November 2022 by Kathy Matthys
Parda Eastpointe is always so professional, knowledgeable and friendly. I’ve been a member for years. ❤️
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October 2022 by massanba diouf
I really like this branch very nice people and professionalthumbs up for Michelle Felicia and Monica
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September 2022 by Santina Marschner
I have been a member for 34 years and for the last 15 years they have been going down hill. They don't care about there member. They post thing to your account late when you have it to be took out on certain day and it comes out 7 days later and you have to pay that company that late fee!! And when you make payments before 5 eastern time with alot of company they are supposed to posted that day and they are not it's 10 days later and that mess up your checking account. You call customer service and what to make a dispute they say call your branch and they screw you over. Especially the Eastpointe Branch!!! We what new debit cards and they said it would take 10 week!!! Well today September 13 we ask for a new Debit card now it will only take 7 days what is going on there!! I don't think the teller know or the branch Manager ? !!! And Customer Service They Don't Help You Either!!! I Would Say Stay Away From This Credit Union And Join Some Other One, OR Join A Bank!!! Cause EASTPOINTE Parada Federal Credit Union Is Trouble.
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July 2022 by Russell Wyborski
I've been a member since the early 90s. I've kept my membership since moving from Michigan in 2006. The Credit Union continues to give me great service! Heather quickly resolved the need for me to get my automobile title recently after the loan was paid. If I really need to physically go to an office, I can find a shared branch out near me.
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March 2022 by Ray Jakubiec
Great service Monica was very helpful
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February 2022 by 200k Tee
Felicia and Monica are professionals and very patient with all customers. Love them both❤️
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January 2022 by Danyla Gray
Great people work here, great service ❤️ I’m never leaving this bank ❤️ We are family now because that’s how they treat you ❤️
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May 2021 by Jennifer Rivard
Michelle is an amazing manager. Parda is the best Credit Union. We have checking, savings, and our vehicle loan through them. Thanks for a great credit union experience!
