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September 2023 by Erica M.
I took my dog and gave him to the groomers Holly. He was with NO fleas and was in good health.when I picked up my dog the groomer Holly did not make me aware of the injuries of her mishandling my dog Holly didn't even notify the manager Troy or the supervisor on the shift. When I contacted the management team stated that if I take the dog to the vet andPetco will be responsible for the bill from the vet. When I contacted them today September 11, 2023 the groomer Holly who mishandled my dog falsified information to the manger Brian and the management team of the date of the occurrence. I gave them my receipts and versified again the date that the neglectful groomer Holly showed them was not honest. Holly had an unpleasant demeanor and I don't want her touching my dog again. I would like them to pay for the flea medication because my dog was placed in an area that had fleas.
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August 2023 by Elizabeth O.
Took my dogs for rabies vaccination yesterday and it was awful! The Vetco clinic is just there to get your money.The vet, Dr Ashley Ketter, didn't speak to us. There were 4-5 people in scrubs, so I don't know which she was, let alone give answers to any questions she had... I did give my dogs' vet paperwork to them to review so I didn't think much of that at the time.One of the two has anxiety issues (both are rescues) and they wouldn't allow me to even touch her, so when she got really upset we were asked to put a muzzle on her (which I understand, but she would've been ok had I been able to hold her). She lost it when she saw the muzzle, so everyone thought skipping her was best and they moved on to my other dog... everything seemed ok until I got the email of his certificate. He was given a 1yr rabies shot vs the 3yr. This is a problem because 1, it messes up their vaccine and regular wellness visits (our vet is 3hrs away) and 2, their dog licenses (which will have expirations in different years).I was also emailed a prescription for flea/heart worm medication. I wasn't spoken to but you want me to buy prescriptions from you? Um, no. I called the "customer service" line and was told that I would have to make another appointment and go see someone to resolve it in any way... so the vet that messed up gets more of my time? Not ok!No matter what happens I'm without a paddle here and I totally regret stepping through the door. Learn from me and go to an actual office (not the corner of an overpriced store)!
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November 2022 by Cave M.
Yelp would not let me post my full review, so please refer to the second two pictures to hear my full and honest opinion of this business.
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September 2022 by Google user
No openings for months!!! And when your puppy is following a vaccine schedule, that's not going to work (or you'll have to start all over again if you wait too long). BUT... You can get vaccines and tons of other stuff (microchips, flea/worm treatments, nail trims, etc) done at All About Animals walk-in clinic without an appointment. And they offer a discount for animals that are already spayed/neutered. Don't waste your time with Petco (plus the one time I did use Petco, I stood in line for hourssssss!). The vet at All About Animals was a tad rude, but whatever. Everyone else was wonderful. My puppy got everything she needed. And we were in and out within an hour and a half. And everyone knows, in this new covid day and age, that's super fast in a vet's office!!!
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September 2022 by Shelby A.
This location is badly run. They don't make sure they're restocked and organized properly. The paper bags for the baked treats are never restocked. The clearance items and the 2 for 5 toys are mixed into one bin when they should be separated, so customers don't get disappointed at the register. The workers seem to do the bare minimum even when you try to get them to help you. If you have the option, go to another location.
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April 2022 by Valerie B.
Kudos to the management team in the Bloomfield area on telegraph mi. For the thoughtfulness of the team to make sure our pets had their favorite brand of food in the store and the staff is always helpful and friendly thank you.
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April 2022 by Mary H.
I've been going to this Petco for about six months both as a shopper (mostly for dog and fish supplies) and as a grooming client with appointments every three weeks. The store itself is clean and everyone is friendly, my only complaint is that the fish department is typically a little limited on inventory but that doesn't often impede our ability to find what we need so it's barely a complaint at all. Side note their clearance section is AWESOME. What I want to RAVE about is the grooming salon and my personal favorite person- Juan. He's super friendly and my dogs love him, he always does a BEAUTIFUL job on them and he goes above and beyond literally every time. He finishes everyone up in a timely manner and is super accommodating and just all-around a treasure. My dogs always look amazing and feel good after their time with Juan. I always mention him in the surveys that Petco sends to me after my appointments but had never thought to post a review before for some reason even though he's always stellar. But today was a little different. We shaved down my mini poodle mix for the first time in a while in anticipation of summer. He's been super floofy and I didn't realize how loose his collar was when I put it on him to leave the shop with all the extra hair gone. To be clear, the owner puts the collar and leash on the dog because they bring them out from the back in slip leads so it was 1000% my fault for not realizing how loose it was. Unfortunately my little booger slipped his collar and took off down the sidewalk while I tried to follow him and simultaneously wrangle my other dog who was feeding off of my panic and ended up wrapping us both around a pole. Thankfully my mini poodle mix started heading back my way after I called to him but ended up seeing something more important in the walkway going toward the back part of the parking lot behind the shopping center and headed off to explore in that direction. Meanwhile I was still trying to free myself and my other dog from the pole (keep in mind this all happened in probably 45 seconds but it felt like a lifetime). This is the part where I'm going to remain ever grateful and in awe of Juan and just how much he cares about our dogs. He'd seen my little guy slip his collar and came running out just as I was able to get my other dog untangled. He told me he would get him for me and came back with my little adventurer in his arms, I adjusted the collar so it would fit correctly and got him all secured and Juan even asked if he could help me get my dogs in my car. I was still in adrenaline mode and don't feel like I thanked him nearly enough in that moment or maybe even at all (I was also trying to put on a brave face and not cry) but I am so so grateful. I don't know if Juan knows this but my mini poodle mix got out of a gate at my old house and was hit by a car three years ago. Watching him run around near a parking lot and a busy street was my worst nightmare, knowing that he would not be lucky enough to survive this time if he were to make it out into the street again. My boy looks adorable because of Juan, but more importantly he's likely still alive because of him, too and that's even more important. Thank you so much, Juan. You're the best!!
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January 2022 by Kala pino
No openings for months!!! And when your puppy is following a vaccine schedule, that's not going to work (or you'll have to start all over again if you wait too long). BUT... You can get vaccines and tons of other stuff (microchips, flea/worm treatments, nail trims, etc) done at All About Animals walk-in clinic without an appointment. And they offer a discount for animals that are already spayed/neutered. Don't waste your time with Petco (plus the one time I did use Petco, I stood in line for hourssssss!). The vet at All About Animals was a tad rude, but whatever. Everyone else was wonderful. My puppy got everything she needed. And we were in and out within an hour and a half. And everyone knows, in this new covid day and age, that's super fast in a vet's office!!!
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December 2021 by Kristen Machado
It was my first visit there. Everyone was nice, and friendly. They were very good with my nervous cat. Overall, it was a great experience.
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August 2021 by Victoria Parker
Found aquarium half price and screen hood.
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February 2021 by Erika C.
This Petco is always super clean, and employees are always really friendly and helpful. The one downside to this location is I find they are often not stocked in the small animal department and sometimes only have a few bags of hay. (As a whole and not in regards to this location, Petco needs to stop selling small animal cages that are far too small for the animal!)
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November 2020 by Patty Pomeroy
I didn't hate it, but for me, I like to go to parkview animal hospital
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October 2019 by Tiffany M.
How can you possibly say anything bad about Petco. It's where the pets go this is a very convenient location in has pretty much everything you can possibly need for your pet needs. They even offer dog grooming services along with dog training classes. One thing I want to mention on here is that they offer monthly low-cost immunizations for your furry friends as well you can find a variety of furry Critters such as hamsters mice sometimes even bunnies and ferrets and if I remember correctly they even offer cats that are up for adoption as well.
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June 2019 by mark widrig
Good price
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June 2019 by Aundria B.
Thank you for spoiling my little fur baby, Bailey! This was her first time going to the groomers and I was a little worried because she's a bit wild and sometimes will not sit still but the groomers said she was great and she looked so adorable, I cannot remember the groomers name who took care of Bailey but THANK YOU Petco grooming staff for making my baby look beautiful!