-
October 2023 by DeMario M.
Brought my car to Safelite after my windshield was cracked by a rock driving on I-696. Everyone was super helpful. I really like that they called me the next day to make sure that I was satisfied with the services. I hope I don't have to deal with this issue again however, if I do, I will definitely go to Safelite.
-
September 2023 by mimickey43
Everyone was polite, efficient, and respectful. My vehicle was repaired in a very timely manner.
-
July 2023 by Lauren Prokop
I had my windshield replaced last week - made the appointment a day or so in advance. I chose the drop off by 9:30AM option and was pleasantly surprised how quickly I was called to come in for pick up. Everyone I spoke with was nice and my windshield was fixed as expected - no complaints!
-
June 2023 by Michelle Warren
Professional service. They took care of my windshield after a rock hit it on the freeway and didn't take long.
-
May 2023 by Mel Sev
Had a windshield installed at my home through a different location. I specifically requested and my insurance paid for an OEM windshield. They installed an aftermarket and argued with me telling me it's what the manufacturer uses now (complete lie). Someone called me from customer service and sent me to this location. They immediately noticed the other location installed an aftermarket windshield and made it right for me. I got my OEM windshield in within an hour and they very friendly!
-
May 2023 by Antjuan Wyatt
They replaced a windshield and back window for me in less than 2 hrs. The technicians were very professional.
-
May 2023 by Cp's Kitchen Pantry
The staff seemed nice. I arrived Monday morning when they opened (8 am) to have a new windshield replaced. After learning that I had to wait another 24 hours because they had to order my windshield I explained that I had come to this location in the past and received same day service. I was then informed that it was when it was named Henderson Glass. They just took over this location in June 2022 and they had to order my part and it would arrive first thing next morning. Then we discussed price.... $407.00!!! REALLY! I know prices went up on things but this was ridiculous to me for a 2017 Buick Regal. They informed me that I could go online and find discounts that could be used to help lower the cost. smh. Being dissatisfied I left in search of a place that could replace my windshield the same day. I found a place that had my windshield in stock and replaced it the same day for $200.00. wt........ The moral of this story is.....You better shop around!!
-
May 2023 by George Days
Poor customer service, used safelite in the past different locations which I had a better experience but this location was terrible. If I could give no starts I would. Was told one thing over the phone but when I came to the store told something different. Safelite is one company and should honor what they say period especially when I am giving them all the information. Than waited until the work was done before forcing me to pay for something they told me was covered by insurance smh.
-
April 2023 by s Vander Hoff
I brought my vehicle here for a warranty service on the windshield that was installed incorrectly. They claim there is no leak but my floor was soaked today after a good rain.
-
April 2023 by Carl Cammarata
Very efficient. Job was done on time. Very polite service man. Can't ask for anymore. Well done!!
-
April 2023 by Ton Moe
ITS CHEAPER ANYWHERE ELSE!!! I went to this shop to get a quote for a windshield replacement on a 2010 escape was given a date 3 days away and a quote of $477 (black folks quote- I do believe I was REDLINED!) I left there drove not even a mile away got SAME DAY SERVICE for $300 CHEAPER.....REALLY!!!
-
March 2023 by Theo N.
I had miniscule rock chip on the upper right of my windshield, wanted to get it fixed. Went here, had to sign a document, which I know is standard, that it's possible that the process may end up cracking the entire windshield. I asked how likely....was told maybe 1%, it usually doesn't happen. About 45 minutes later I was told to come to the back, because I was "The 1%" and now my windshield has a crack going way down into it. The guy told me that he does 300 windshields here and this never happened to him before. I spoked to a few other customers who all told me the same thing happened to them as well. I'm not sure if these guys are even certified (ASE or otherwise). My $168 repair was now going to be $1500, but I walked out, not sure if I want this location or any Safelite location fix their mess-up. Since they did cause the damage, they should at least cover half of the costs!
-
March 2023 by Team -Ton Moe
ITS CHEAPER ANYWHERE ELSE!!! I went to this shop to get a quote for a windshield replacement on a 2010 escape was given a date 3 days away and a quote of $477 (black folks quote- I do believe I was REDLINED!) I left there drove not even a mile away got SAME DAY SERVICE for $300 CHEAPER.....REALLY!!!
-
March 2023 by Connor Walper
on 3/15/23 Safelite (Eastpointe, MI) came out to my work and installed a new OEM windshield on my truck. I noticed on my drive home a big scratch on the exterior right in front of my view. I called, and a warranty was scheduled for 3/20/23. I then get a phone call on 3/19/23 saying I had to take it to their shop to "review it" in order for them to come out the next day. So I had to leave work for a half hour and was not happy. They confirmed the scratch and that they would be out the next day as planned to replace it. On 3/20/23 the guy replacing asked me who did my first windshield, because it wasn't sealed properly. Great. Anyways, he completes the job and I notice ANOTHER scratch (now on the passenger side) on the exterior of the windshield. The tech tried to buff it out and was getting frustrated because he didn't catch it earlier on the install. This will be my 2nd warranty claim in 2 weeks. I am NOT happy with the Eastpointe, MI Safelite. Very frustrating and disappointing and will NEVER be using them again after this.
-
February 2023 by Jenny S.
I had a great experience with Safelite today. My technician was Will and I cannot say enough about how great he handled the mobile repair, from communication through completion. I had another glass company replace my windshield a few months ago on the same vehicle and it cracked due to stress fracture. Will explained how that happens and informed me that Safelite has a warranty for that type of breakage. Do not hesitate to use the company and I highly recommend asking for Will!