-
February 2024 by Dave Busters
Employee refused to help do a data transfer because he didnt feel like doing it.
-
February 2024 by Matthew Strom
Please go to this T-Mobile if you are looking for people who will actually help you. This is a corporate location. Other stores in the area are “Authorized Dealers” who couldn’t care less if they setup your contract incorrectly. The store clean, the people are helpful and knowledgeable, and I’ve never had to wait long to be seen.
-
February 2024 by Lakesha Hughes
My sales rep name was London. Phenomenal customer service! In and out service and gave me insights on all the promotions! Very articulate and friendly. Don't see that too often! Keep up the good work! I'll come here Everytime
-
February 2024 by Reem Zaghloul
The staff are very friendly thank you
-
February 2024 by Jacqueline Houk
London lamour is great she finds the best deals and is super patient best customer service I ever had
-
February 2024 by Vaughn de Leigh Green
London Lamour Is Hands Down The Best ? Ask For Her Worth The Wait
-
February 2024 by Tiera Fitzgerald
London was great. Cameron was funny. They were a great help.
-
January 2024 by Andrea Goldie
Don't do business or spend money at the Eastpointe T-Mobile store on Kelly Road. I purchased the Wifi, an iPhone, and 2 Apple Watches (watches free with promo). I fully understood the return policy and restocking fee. At home, I set I up the wifi and was unable to get a strong signal anywhere in my home, so I returned everything because I can't use devices with limited cell service. I was charged $155 in restocking fees. The restock fees are only waived for defective merchandise. The manager said the equipment was not defective, therefore, I was being assessed the restock fee. I argued that the cell system was defective, even though the Tmobile service map said I have "excellent service" in my area. The manager was rude and could not have cared less. I asked to elevate my concern to the next level of administration and asked for contact information for that person/department and he said, "I can't give the information to you." So I had no choice but to pay the restocking fee so I could go home after 1.5 hours. I explained to the manager that I felt I was being "screwed" and that the only recourse available to me was filing a complaint with the MI Attorney General. I am shocked at this the unethical business practice! TMobile cell service was terrible at my home. I went to T-Mobile for better cell coverage and purchased the plan and equipment because the coverage scan done at the T-Mobile store said my home address had great cell service available. What a scam!
-
December 2023 by Warren Uptoosum
London was very helpfulShe was knowledgeable andFriendly overall she has great customer service I will be returning to this location
-
December 2023 by Maria Scarzo
London , you are the absolute kindest ,patient and extraordinary person! Your service was above and beyond perfect ! Thank u so much for staying late ,and helping my mother today and making the experience effortless to us all while keeping a smile and talking her through it step by step ! Customer for life! Thank u ?Also JB thank u for your stellar service as well ! The whole crew is amazing ?
-
December 2023 by Sharhonda Powell
With it being the holiday season the store was very busy, BUT the employees were very attentive and alert to every person that came into the store. I appreciate all the knowledge and assistance they provided. My daughter was extremely happy for her 9th birthday
-
November 2023 by Tipsy Tactics
Employee was extremely rude, called me a liar for being unaware of a software update, then talked to me like i was stupid because i didnt know which of the 4 new iphones i was interested in. Lastly, they started talking about religion and god in the store. Went to another t mobile and they resolved my issues with no problems
-
November 2023 by The Sanders Family
Not very helpful there. We called T Mobile customer service and got immediate help. Wasted our time going to the store!
-
October 2023 by Ester La Reyna
I just called to ask if they had any promotions for new customers and they had no idea what I was talking about!
-
October 2023 by Stephanie Wyatt
Go see JB he is AMAZING! He helped us tremendously with switching from ATT to T-mobile! Thanks for your patience! We really appreciate you!
