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June 2025 by Jeff Pettit
Friendly helpful staff
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December 2024 by Lori Dawn
Do not call automated system. Wasting over 4 minutes trying get local phone number for post office. Trying to find out holiday hours
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August 2024 by Patrick Henderson
I will always support our Post Office. For some reason the culture of nearly the entire staff at Post Offices are trained to be less enthusiastic about patrons. I have found a few PO personnel who were very friendly and helpful. Most are bland, impartial or just plain out rude.
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March 2024 by Duke Hardy
After over a year in my apartment, they stopped my mail for no reason.I was told, "there are people moving in and out of there all the time, so she just didnt know."?????SMH
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March 2023 by Lila Lewis
We have had our mail held several times in the past year. The 1st of them in the summer for 2 weeks and the mail was continually delivered while we were away. I gave the hold post card to the mail person. Ok bad but still unexceptable sooo the next time I personally brought hold card into post office and deposited into local mail slot as no one was around...once again mail continued to be delivered...the next time I personally brought hold mail card into and hand delivered hold card to mail personal at the office ...once again no mail was held ..to top off no mail in the box at our home...so where is our mail ? ...we get at least junk mail daily and 7 days of nothing ? Hmmm ?
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March 2023 by Nicholas Bartshe
Eaton rapids post office is horrible. Never deliver packages always have to go pick stuff up from them. Sometimes they don’t even deliver the mail. You will get mail that was supposed to come the day before. UPS, Amazon and FedEx continuously make you look bad and you are government funded.
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October 2022 by Rebecca B
Once couldn't return the incorrect book I ordered because damaged in mail. Per postmaster- "well my mailman didn't make a note it was damaged."Had a package requiring signature for delivery and they kept leaving a note and saying I wasn't home. No one even knocked!!
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October 2022 by Anna Croley
Uncooperative and unreliableI'm convinced whoever has my route doesn't even attempt to deliver my packages. We had to complain to the manager that our mail isn't being delivered and we were told our dogs were too "vicious". Our dogs are not outside during the day and they certainly aren't vicious. It is my assumption that whoever has my route is extremely lazy. The Eaton Rapids post office will find any excuse to avoid fulfilling their job duties. When we have to go in to pick up packages the workers are the most unpleasant. If you don't want to service the people of the community then deliver their packages to their home.
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September 2022 by David H
This place is great
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March 2022 by Cheryl Morrison
Very disappointed! I have an over-sized mailbox and usual receive normal mail and small boxes. I went out to get my mail and a large box was stuffed in my mailbox so tight I had to dig my fingernails into it to get it out. Mind you I live on a very busy rural road where cars go 70-80 miles an hour and to stand at my mailbox stuggling to get a large box out of it for several minutes was not acceptable! The box should have been brought to my door!
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December 2021 by Sheryl Meisterheim
This post office looks after me. I send a lot of mail. They are helpful, kind,and polite. I could not ask for better service!
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November 2021 by Four Points Film Group
Regularly misses pickups, or comes on the wrong day for a pickup which took place a day before. Don’t offer the service if you can’t do it. I’m guessing it’s because our regular postal worker is constantly put on other routes and our route is then staffed by some nobody from nowhere, who doesn’t do the pickup (if they are even notified that it’s there).Who knows.
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January 2021 by James Sherman Jr
I have very low expectations for governmental employee customer service skills. I rarely make a fuss over it.But now, I will make an exception, because my last two trips were very disappointing. Below are my specific behavioral complaints:Customer service skills by the Saturday employee, not just to myself, but everyone else in line were poor at best.Despite the mask, you can still tell if there is a smile, wasn't for anyone.No response to "hello" or "good morning" from any customers, just a blank stare.No response to, "have a good day" by any customer, simply ignored.When I didn't understand what I was doing, I was rudelt thrown what I needed and told I needed it.I know nothing will come of a complaint, USPS employers rarely if ever get fired or reprimanded for anything short of illegal. So I am honestly not sure why I am writing this. But for future reference, here it is.
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December 2020 by Carol Hein-Creger
Friendly, helpful, efficient, love the home town feel!
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November 2020 by Mark Gruell
Super GREAT staff!!!! - Always very helpful as well!
