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June 2023 by Thomas Sampson
It was 2:30 PM on a Saturday. My 7 1/2 year old car battery was bairly alive. I asked to buy a battery. Got a reasonable price with trade in. I said I've never switched out a car battery but it looked easily doable. The sole employee on duty (Jeff?) said he needed to stay in side but I could use their toolbox. Started the job by picking the correct size socket. Before I could figure that out Jeff shows up, gets the right socket and in 5 minutes completes the exchange. We go back inside. Jeff ?refuses to accept any money beyond the new battery cost with exchange.I'm done buying auto parts from wherever.This store serves the ER community. I'll be back!
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August 2022 by Douglas Swartz
Great service and they always have what I need. My go to parts store.
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May 2022 by John Rogers
Great work by Tony who replaced my battery. Thanks for the helping hand!
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March 2022 by Doug Lakin
Great and knowledgeable crew, had just what I needed and on a Sunday. Thanks To all. and visit you again.
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March 2022 by David Berkompas
Great crew, tons of stock! If you are in northern LP Michigan these folks are your go-to!
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February 2022 by ginny montgomery
Thank you to the wonderful gentleman who came out and not only changed my broken wiper blades but also put in winshield washer fluid. They are AMAZING!
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February 2022 by T M
Awesomeness alert! ThankYou Jeff for being my Hero Saturday 2/12. ShoutOut for another Excellent experience @ Thirlby Automotive.
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February 2022 by Trevor Darnell
Good service and they always have what I need.
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January 2022 by Gary Chenoweth
Excellent service today at Elk Rapids store. Despite blizzard like weather, store’s rep (Jeff’s assistant) insisted on changing my wiper blades.
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December 2021 by Carolyn Hoover
These guys have always gone above and beyond. Our power went out in Elk Rapids and I blew out the fuse on my RAV4’s charger port trying to connect my coffee maker (I was desperate ?) and my phone was down to 1%. Even though they had no power, they were open and used flashlights, the car manual and a google video I was able to play before my phone died, to find and replace the fuse. And due to this car’s ridiculous panel configuration, this was no easy task. 5 STARS EVERY TIME GUYS!!
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November 2021 by Jodi Poikey
Great service and super helpful! They always go the extra mile!Highly recommend!
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September 2021 by Randy Coates
Very knowledgeable staff. Jeff is one of the best parts sales guys I have ever met.
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July 2021 by bc pelcher
Easy to get parts in and out
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June 2021 by Tracy Jenkins
I was in a bind...check engine and transmission warning lights came on and I was about 25 miles from home. Was too nervous to drive back with those warning lights on. Jeff checked the codes, checked my transmission fluid and filled it up out of the kindness of his heart. Jeff really saved the day! Thank you for your help!
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June 2021 by Bart Baker
I will go to a different Thirlby store but not this one. Sales clerk as well as this manager has no ideal how to give just a little respect toward a 82 year old senior he got mad ? because I asked him to replace my less than a year old battery that had tested bad by his employee the same as had had done before. Certainly made me feel like a mean old man when ever body will tell you is not the case. But I did apologize for (upsetting him I shouldn't have.
