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“I was looking for the spring loaded mud flap hanger and the places I called wanted around $150 for it new or they were out of stock. This place had the parts I needed. The price was very reasonable and they helped me with the whole process. Wonderful people to work with! Great place for used parts!”
“We were really impressed with the storage units and the level of service we received from Darcy. The entire process was seamless and Darcy is extremely kind, efficient, helpful and knowledgeable. I highly recommend Lock-it-up Self Storage on Sterns road!”
“Teaa was prompt, polite, and professional. Everything was ready when I arrived and paperwork was a breeze. Returning the equipment was equally as pain-free. Laney G had everything done before I was even aware that she’d begun. Well done.”
“This place was VERY unprofessional. The manager that had her 1 year old child at work with her on the job was extremely rude. She would not even ask me questions or try to see what the mix up was with her employee that was doing the paper work. They tried to act like I wanted to rent a truck for theee days for $600 and then turn around and come right back. Moving a one way truck from Michigan to West Virginia for work permently. This place needs to be checked out the manager isn’t running this place professional and is not very good with talking to customers. I hope they get someone to come and see how these people are ruining U-Haul image I will not recommend this place to anyone. SAVE your self the head ache.”
“I've been to a few of the yards and have been less than impressed. With that being said this yard did a great job and in a short amount of time. The staff was friendly.”
“Very friendly I came in two days in a roll to rent and both days everyone was friendly and polite. No rudeness just making sure you get what you needed to handle your business!”
“The manager is super awesome, I told her I was gonna be on my was to get one of their pick up trucks(10 mins ) and she had it warmed up for me and and ready to go!”
“Kyle Butz was awesome! I had such a stressful morning! He got us a truck and storage unit fast and was super nice and funny! I asked him if he’s unload all of our stuff for us he told me “we’re called U-Haul for a reason” I said dang that’s a good one! Kyle has jokes!”
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“Jeff was amazing today! The Ottawa Hills location pretty much fcked our move when they closed before we were able to pick up our rental truck. We had made a reservation for 12:00, showed at 12:00 and they closed at 12:00, with absolutely no communication from the staff at the Ottawa Hills location. Customer service was able to find us a solution (after 45 minutes of being rerouted and called back) with Jeff. He stayed an hour after he was supposed to close up and got us into a truck last minute. He even had an adorable kitten that we got to snuggle with to make us feel a little better about the sht situation that we had been put in by the other location. If you're looking to use Budget (not recommended, but sometimes ya have to), Definitely look HERE first and avoid the Ottawa Hills location.”