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November 2023 by Tom Wayne
The staff at the escanaba dental clinic was amazing everyone of them made me feel very comfortable and relaxed I give five stars for sure. ' Thomas Raymond '
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November 2023 by Susan Lealiou
Went in today for an exam/X-ray the people are amazing that work there! They are so helpful and I have horrible anxiety when it comes to dentists and they made me feel at ease. This is an amazing place!!! Highly recommend!!!!
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November 2023 by Jennifer Guzzetta
This was possibly the absolutely worst dental experience I have ever encountered. As a corporate run office, the local staff our expected to maintain schedules that far exceed their staffing capabilities. I was scheduled as the “first appointment of the day” at 8:30 and was told at scheduling to arrive at 8:30 as this is when the office opened. Understanding the typical paperwork of new patients, I was anticipating my appointment starting as soon as my paperwork was complete. I arrived for my appointment on time, took about 7 minutes to complete the paperwork and then was not seen until 9:15–45 minutes AFTER my scheduled appointment time.As a new client, I was ushered into the radiology area and had x-rays taken, a process that took no more than 5 minutes. I then waited to be seen by the hygienist to evaluate my dental care. The hygienist never came in to my appointment. A dentist was able to make his assessment of what may need work, and then again promised the hygienist would be in shortly after he had completed his assessment. I was then ushered out to schedule my 6 necessary follow up appointments (as nothing but radiographs had been completed). The hygienist, I was told, by that time was in a procedure with the other dentist and would not be able to see me that day, even though I was scheduled to see the hygienist.So after 2.5 hours of being in the office, I had received a total of 25 minutes of ”care” and then was told I was going to need to come back 6 more times to complete the care I need. This is because of the corporate protocols of care they need to follow, not that my dental work is so extensive that I am unable to have it performed in 1-2 appointments.When I called to have my concerns addressed, I was very direct with my discontent, but did not raise my voice, curse, or in any way belittle or disrespect the receptionist receiving my negative feedback, but was hung up on—very poor service in that regard. I called back and upon speaking with the practice manager and addressing my concerns, I now understand that it is not because of the abilities or the desires of the staff to have the clinic perform in this regard, but rather the corporate structure they must abide to that hinders their local abilities, with the exception of poor handling of the previous call which she said she would address.All in all, this company over promises and underperforms in order to reap as most corporate profits from the locals and our insurance carriers as possible. I honestly just feel bad for the staff to have to endure such ridiculous corporate mandates that clearly do not work for this area. The fact that they advertise affordable dental care, then give “discounts” of up to 1/3 of the bill if you have insurance is nothing but fraud to steal monetary resources from the Delta County residents through artificially inflating the cost of our healthcare. Unfortunately, the personal greed of people like Aspen Dental CEO Robert Fontana overrules the basics of health care which is to care for the patient first.If you have to go to a dentist, find a local one and just wait for as long as it takes to see them. Getting in sooner at a place like Aspen Dental is just not worth it.
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November 2023 by Andy Kruse
Excellent experience all together very fast service and the Dentist, Dr. Donald Donureau was awesome made it very comfortable painless. Was in and out in an hour for a wisdom tooth extraction.
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November 2023 by Chuck Dziedzic
Everyone was nice and respectful. The doctor and hygienic were straight forward and made it understood. Thank you for the great experience.
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October 2023 by Joan Jodocy
Melissa, the hygienist was amazing. Very thorough and gentle.Did not care for the dentist. He was just short of rude. Kept asking me what the problem was. Told him I have no complaints. He then said: then why are you here? Assistant had to tell him I was there for a check up after my cleaning.Will go in for my 6 month cleaning in April with Melissa, but will not have follow up check with dentist unless there is a different dentist there by that time.
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October 2023 by Diane Lange
Called to make an appt and was told my insurance was accepted, drive from an hour away with a time change only to find out they don’t take my insurance….all I got was a “sorry have a nice day”. Their call center supposedly takes the information for them, they need to be knowledgeable as to what their services are. Was also told first cleaning and X-rays are free which was untrue as well. Wasted time and wasted gas which I cannot afford.
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October 2023 by Rhonda Nolde
Very caring staff, and the Dentist was also friendly and very helpful in explaining everything to me. It was my first visit, and they made me feel comfortable and confident of my care.
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October 2023 by jorjean nakkula
He took me in when no other Aspen Dental would (because original was done in Florida). They were very friendly and helpful and I would recommend 100%!
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September 2023 by Jay D
Dr. Julius and Cassidy were amazing! All the staff that walked by were smiling and friendly, great vibes. The wisdom tooth was extracted before I knew it and I was on my way. By far the most enjoyable dentist visit I've had to date.
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August 2023 by Christina Frizzo
Absolutely wonderful doctor and staff. Extremely friendly and courteous, would definitely recommend Aspen Dental to anyone needing dental work done.
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June 2023 by Ayla P
Honestly, I'm seeing a trend of the dentists in this specific Aspen Dental clinic telling their patients that they have peridontal disease and need this and that. And guess what? It happened to me too. I nearly had a meltdown because my simple hygiene appointment went from a cleaning to I have peridontal disease, we also need to pull your baby tooth, we also need to align your teeth with braces, we also need to figure out a plan to incorporate your wisdom teeth into your normal teeth by aligning them. Like.... Hello? It was ridiculous. And then I was quoted that only half of it would be covered by UPHP. I started crying right there. I'm a college student there was no way I was going to be able to cover that. I went to another dentist and told them what I needed done and she looked really confused at me after inspecting everything."You don't have peridontal disease. And your wisdom teeth need to come out, they have cavities. Your baby tooth will fall out on its own eventually. The only thing you need done are fillings!"Apparently she has seen this commonly with Aspen Dental and it's mainly because they have the straight tooth standard mindset. If your teeth aren't straight nothing else matters. It doesn't matter if your teeth are a little crooked but healthy.Would not recommend going here simply because they can't be trusted.
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June 2023 by Tamara Tickler
Horrible place to go, made an appointment for a tooth Ache, they cannot fix so refer you to someplace in Green Bay, who cannot get you in until August - Cannot go until August with a tooth ache so have to start over a new Dentist - DO NOT waste your time and money at ASPEN - Nothing they can do but cleaning and dentures
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April 2023 by Debbie Maynard
The Doctor and staff were welcoming and professional. They went out of their way to accommodate me, shifting their schedule to prevent an extra appointment for me as I travel from Marquette. This was greatly appreciated !
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April 2023 by James Beauchamp
Dr D was absolutely amazing. My crown fell out the day of my moms funeral. He fit me in and I didn’t have an embarrassing experience. Also, if you hate going to the dentist, you want to go here. Very gentle and you don’t feel any pain at all. Also the Escanaba office was so friendly from the Doctor to everyone in between. I can’t these guys enough.