AutoZone Auto Parts in Escanaba, MI is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its exceptional customer service, with staff members going above and beyond to assist customers. Customers have praised the staff's willingness to help, even when the desired parts are not in stock. One customer shared their experience of having their card declined, but the staff member still provided the needed wipers for a small cash payment and even replaced them for the customer. Another customer had their tail light and fog light fixed with the help of two staff members, who went beyond their duties to resolve the issue. While the store is generally praised for its affordability and knowledgeable staff, some customers have encountered issues with the store's computer system, which has led to the occasional mix-up in parts. Overall, the AutoZone in Escanaba, MI is highly recommended for its commitment to customer satisfaction and its efforts to provide quality service and products.
Went in this morning with a failing battery , 10°f and 30 mph winds and Mack got my new battery installed and got me going again! All with a smile on his face! Great job MACK !! ?
February 2024
Awesome staff, had everything I needed to repair my son's suv.
July 2022
Julia was helpful, even though she didn't have the parts in stock, she called another shop and provided directions, nice customer service.
