Liberty Tax & Loans is a business that has received mixed reviews from its customers. According to the reviews, the business provides tax preparation services and bookkeeping assistance. Customers have praised the friendly and helpful staff, particularly Crystal and Felicitas Hovland, who have gone above and beyond to ensure their clients receive the maximum tax refund possible. However, some customers have expressed dissatisfaction with the work of a new staff member, who made errors in their tax returns. Despite this, the business has generally received positive feedback, with customers recommending it to others and praising the comfortable and enjoyable atmosphere.